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I’m frustrated

Can't Get Connector to Connect. Help Please

I tried to do an update to the connector and after it downloaded, it said 'application cannot be started". The following error was in the error log:
Any ideas?

PLATFORM VERSION INFO
Windows : 6.1.7601.65536 (Win32NT)
Common Language Runtime : 4.0.30319.225
System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100)
clr.dll : 4.0.30319.225 (RTMGDR.030319-2200)
dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100)
dfshim.dll : 4.0.31106.0 (Main.031106-0000)

SOURCES
Deployment url : file:///C:/Users/BradSutton/AppData/Roaming/Microsoft/Windows/Start%20Menu/Programs/BreezyPrint%20Corporation/Breezy%20Connector.appref-ms%7C

ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of C:\Users\BradSutton\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BreezyPrint Corporation\Breezy Connector.appref-ms| resulted in exception. Following failure messages were detected:
+ The referenced assembly is not installed on your system. (Exception from HRESULT: 0x800736B3)

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [1/15/2012 12:11:53 PM] : Activation of C:\Users\BradSutton\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BreezyPrint Corporation\Breezy Connector.appref-ms| has started.

ERROR DETAILS
Following errors were detected during this operation.
* [1/15/2012 12:11:53 PM] System.Runtime.InteropServices.COMException
- The referenced assembly is not installed on your system. (Exception from HRESULT: 0x800736B3)
- Source: System.Deployment
- Stack trace:
at System.Deployment.Internal.Isolation.IStore.GetAssemblyInformation(UInt32 Flags, IDefinitionIdentity DefinitionIdentity, Guid& riid)
at System.Deployment.Internal.Isolation.Store.GetAssemblyManifest(UInt32 Flags, IDefinitionIdentity DefinitionIdentity)
at System.Deployment.Application.ComponentStore.GetAssemblyManifest(DefinitionIdentity asmId)
at System.Deployment.Application.ComponentStore.GetSubscriptionStateInternal(DefinitionIdentity subId)
at System.Deployment.Application.SubscriptionStore.GetSubscriptionStateInternal(SubscriptionState subState)
at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.
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  • Hi Brad,

    Really sorry to hear our recent Connector update caused you some problems. We recently updated the Connector to use the .NET 4.0 framework from Microsoft, and it's possible that this may be related to the error you're seeing.

    We'll be able to do additional troubleshooting on this tomorrow (Monday), but meanwhile, could you try the following steps:

    1) Uninstall the Breezy Connector from your system via add/remove programs.

    2) Download the .NET 4.0 framework from Microsoft:
    http://www.microsoft.com/download/en/...

    3) Re-run the Breezy Connector installer (if you don't have it anymore, you can re-download from http://connector.breezy.com/setup.exe

    Depending on what exactly is causing the "missing assembly" issue you're seeing this may or may not fix the problem, but it's a good first step. Can you please reply once you've taken the steps above and let us know whether Breezy's working well for you again?

    Thanks!
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  • Hey Brad,

    I'm the lead engineer for the Connector. Sorry to hear you're having problems.

    What specific operating system are you using? Clearly it's Windows, but is it Windows 7, Vista, NT? Which version?

    This will help me diagnose (and solve) your issue.

    Thanks Brad,

    Justin
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  • PLATFORM VERSION INFO
    Windows : 6.1.7601.65536 (Win32NT)
    Common Language Runtime : 4.0.30319.1
    System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100)
    clr.dll : 4.0.30319.1 (RTMRel.030319-0100)
    dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100)
    dfshim.dll : 4.0.31106.0 (Main.031106-0000)

    SOURCES
    Deployment url : file:///C:/Users/Debbie/AppData/Roaming/Microsoft/Windows/Start%20Menu/Programs/BreezyPrint%20Corporation/Breezy%20Connector.appref-ms%7C
    Server : Microsoft-IIS/7.0
    X-Powered-By : ASP.NET
    Deployment Provider url : http://connector.breezy.com/Breezy.Co...
    Server : Microsoft-IIS/7.0
    X-Powered-By : ASP.NET

    ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of C:\Users\Debbie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BreezyPrint Corporation\Breezy Connector.appref-ms| resulted in exception. Following failure messages were detected:
    + Activation failed.
    + The system cannot find the file specified. (Exception from HRESULT: 0x80070002)

    COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.

    WARNINGS
    There were no warnings during this operation.

    OPERATION PROGRESS STATUS
    * [1/17/2012 1:12:09 PM] : Activation of C:\Users\Debbie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BreezyPrint Corporation\Breezy Connector.appref-ms| has started.
    * [1/17/2012 1:12:12 PM] : Performing necessary update check as specified by the deployment.

    ERROR DETAILS
    Following errors were detected during this operation.
    * [1/17/2012 1:12:26 PM] System.Deployment.Application.DeploymentException (Activation)
    - Activation failed.
    - Source: System.Deployment
    - Stack trace:
    at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
    at System.Deployment.Application.SubscriptionStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
    at System.Deployment.Application.ApplicationActivator.Activate(DefinitionAppId appId, AssemblyManifest appManifest, String activationParameter, Boolean useActivationParameter)
    at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
    at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
    at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
    --- Inner Exception ---
    System.IO.FileNotFoundException
    - The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
    - Source: System.Deployment
    - Stack trace:
    at System.Deployment.Application.NativeMethods.CorLaunchApplication(UInt32 hostType, String applicationFullName, Int32 manifestPathsCount, String[] manifestPaths, Int32 activationDataCount, String[] activationData, PROCESS_INFORMATION processInformation)
    at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)

    COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.

    This is my problem and details. Have uninstalled and reinstalled Breezy several times. Debbie
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  • Sorry to hear you're having this problem!

    Any chance you have an antivirus software running? Looks like some folks have had an issue with their antivirus software quarantining some of the files in our installation package.

    If you do, could you stop it temporarily and try to download and re-install the Connector? It's also a good idea to clear your temporary files from browsing history, to make sure you're getting the latest version of the installation software.

    Please let me know if this fixes your issue.

    Thanks,

    Justin Schultz
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  • I’m good now
    I had the same issue.I have updated my .NET, still had the issue.
    Indeed my AVG was indeed blocking the installation.
    I now have the app successfully installed.

    Thanks
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  • Clicking on connector to download it gives a blank screen (on Debian 6 linux, Firefox 12.0). So no go. And no breezy application appears in Google Play (on an Ibex Flytouch3 tablet with Android 2.2).

    Tricky ...
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