CT70XL toaster only toasts on one side

  • Question
  • Updated 10 months ago
Our CT70XL toaster only toasts on one side in both slots, looks like only the inner elements are heating. My wife says she bought it at William Sonoma over a year ago. Should she take it back to the store? Please advise. Thanks!
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Ronald

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  • frustrated

Posted 4 years ago

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Kenji

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Hello Ronald~

I am sorry to hear that only your inner heating elements are currently working. I understand that you have had this unit for around a year, so you are fairly familiar with all of it's settings. Is it possible that the "Bagel" setting is currently on allowing the toaster to only toast within these inner heating elements?

If this is not the case, we would not recommend taking this unit back to the store, as we would be more than happy to assist you in the replacement of your toaster.

Please contact us through our phone lines 8AM-5PM PST at 866-273-8455 or by reaching me personally at kenji.kawano@brevilleusa.com.

-Kenji
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Ronald

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Kenji, you solved our problem. I'm very grateful. Thank you!
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Kenji

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No problem Ronald, glad to be of service.

-Kenji
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Jane Adams

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Our Breville will not toast evenly. The top will be nicely toasted with good color, and the underside, soft and not browned. What can I do to correct this?