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Model BES820XL - Pressure does not work anymore, water leaks directly into the drip tray?? Help

Need your help.

Our Express o machine does not work anymore:

1. Pressure is always at 0
2. When trying to make a cup, no water goes out, even if you remove the filter
3. Cleaned all external parts, same result
4. All the water goes directly into the dip tray

Any idea?
Many thanks