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Model BES820XL - Pressure does not work anymore, water leaks directly into the drip tray?? Help

Need your help.

Our Express o machine does not work anymore:

1. Pressure is always at 0
2. When trying to make a cup, no water goes out, even if you remove the filter
3. Cleaned all external parts, same result
4. All the water goes directly into the dip tray

Any idea?
Many thanks
Patrick
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