Model BES820XL - Pressure does not work anymore, water leaks directly into the drip tray?? Help

  • Question
  • Updated 4 years ago
Need your help.

Our Express o machine does not work anymore:

1. Pressure is always at 0
2. When trying to make a cup, no water goes out, even if you remove the filter
3. Cleaned all external parts, same result
4. All the water goes directly into the dip tray

Any idea?
Many thanks
Patrick
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Patrick Plawner

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Posted 5 years ago

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Rob, Official Rep

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Hi Patrick,
It sounds like you have a bad pump on your unit. Please email our support team at askus@brevilleusa.com to find out if your machine is under warranty. Thanks.
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Margaret Alexander

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thanks, this is helpful to me also. these are the same symptoms mine is exhibiting and it is only about nine months old.
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Kenji

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Hello Margaret,

Please email us at askus@brevilleusa.com to begin a warranty claim to replace this unit. We eagerly await you reply.

-Kenji
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Israel J Ramirez C

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Hello, I bought my machine a month ago. Yesterday was working great, but today try to turn it on, and the power button stays on blinking. Makes pomp noise but stays on blinking. Seems like its not heating.
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Kenji

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Hello Israel,

Please email us at askus@brevilleusa.com to begin a warranty claim. This sounds like a possible internal mechanical issue which we would be unable to troubleshoot to resolve.

-Kenji
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Dan Perry

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Mine has the same problem, and it's brand new!
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Patti

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Same here! I'm not a very happy customer!
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Margaret Alexander

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very happy with breville response on my problematic machine.exchanged a few email messages. received return shipment label. shipped and within about two weeks after shipment i received my new unit.

as far as i am concerned this was very good customer service--professional, courteous, quick turnaround.

really appreciate it.