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I’m frustrated

My You Brew no longer steeps

My You Brew no longer steeps coffee, but immediately brews, resulting in weak coffee, even though my setting is for intense and strong. I follow directions faithfully and am confident that my settings are accurate. I've had my You Brew for only a couple months. It used to steep before brewing, but no longer. I can't tolerate weak coffee and will return the You Brew if this can't be fixed. Thank you for responding.
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