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Single Cup Brewer BKC700XL not brewing. Select brew and nothing comes out.

I have a Gourmet Single Cup Brewer BKC700XL that is having many of the same issues that I have read about on your community site. You never know if anything is going to come out when you select brew, you may get 8 oz or 2oz or 12oz but most of the time you get nothing at all. It will start to act normal then it will go through the same water issue. It is very frustrating. I have followed the descaling and nozzle cleaning procedure’s and it still is acting up. I have read through your community site and have followed your tech’s recommended proceedures. Please help. Thanks.

Mark
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  • Hey Mark~

    There are a few things we can try before we deem the unit defective. First of all I would decalcify as this is usually the major culprint to the problem you are having. However, if you've already tried decalcifying with a vinegar solution here are a few other suggestions including the needle clearing technique.

    Another is to clear the needles in the brew head and the K-Cup holder to assure that water is flowing through and not just getting clogged and going back into the water reservoir. In the needle in the brew head there will be 3 holes on the sides of the needle that need to be cleared with a toothpick, safety pin, or needle. The other needle in the K-Cup Holder basket has only one hole. After clearing these needles run a cycle of just water through the machine to clear the pathways if anything was clogged.

    Check to see water is not just sitting in the K-Cup as well, this is usually a sign that the bottom needle is not puncturing the bottom of the K-Cup thoroughly.

    Last but not least, you will want to make sure the water reservoir is pushed all the way down. There is a valve at the bottom of the reservoir that will not open if the reservoir is not pushed down far enough, meaning you will not get proper water flow.

    If none of these work, please feel free to contact me at kenji.kawano@brevilleusa.com.

    -Kenji
    • This solution didn't work for me and apparently several others. Friends had a Keurig machine that did the same so they bought a Cuisinart machine and it started doing the same thing. He said he stored the Keurig machine for a few weeks after purchasing the Cuisinart and decided to get it out and take to his office and it worked great. So I unplugged mine for a couple days, and now it is working much better. It still messes up from cup to cup at times, but is a little more reliable. It would seem who ever makes the defective part makes it for all brands and they should replace the defective part for all owners or deal with a class action lawsuit.
    • Could you please explain how do you decalcify the brewer.
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  • Hello Michele,

    If you are not able to get anything to brew after trying these steps please feel free to email us at askus@brevilleusa.com to explore warranty coverage on the machine to see if we can replace the machine.

    -Kenji
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  • I recently started having the same problem and when I called customer support they told me to try something that's not in the manual or support site:

    Unplug the machine and remove the water reservoir. You'll see a little rubber knob/spout thingy at the top. Grab a can of compressed air (computer duster), attach the skinny straw thing that comes with the can and shoot a few blasts of air into the hole in the rubber spout. Some water will come up from the hole at the bottom of the reservoir and likely out of the brew head. After a couple of sprays, re-plug it, put the reservoir back in and give it a go.

    Worked like a charm for me!

    I asked why they don't put this in the manual or at least online. The support agent (who was really nice) said customer support has made the request to "corporate," but he was kind of surprised no customers had posted this fix anywhere online in the meantime. Anyway, here you go. Hope it works for you.
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  • I just tried all of these things and Im super bummed none of them worked. Please help.
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  • Amy,

    Please contact us via email at askus@brevilleusa.com for further assistance.

    -Kenji
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  • Edited: I got them working with a paperclip into the upper needle holes.

    I've replaced my Breville BKC700 twice before for this same problem yet it keeps coming up; I was able to shake it, turn it upside down, hit it, whatever and it would start working again, and now it's doing this constantly. Descaling has never fixed it, plus I always use RO water. So, I went and bought a Cuisinart SS-700, and within 2 days or 15-20 12 oz. cups (10 of those used simply for initial setup-rinse), it's doing the same exact thing!!!

    I tried the compressed air trick but nothing happened; finally, as mentioned above, I got both of these working by pushing a paperclip into each hole of the upper needle. Now I have 2 Keurig's!!!! Oh well...

    I'm wondering if this could be an altitude thing. I live at 7800 feet elevation. Does anyone else with this problem live up around this altitude? I'm guessing it's a problem with the upper/inlet needle puncturing the K-Cup before the lower/outlet needle, thus the releasing air pressure pushing coffee particles up and into the inlet needle holes. Anyone that lives up high knows the experience of opening a normal coffee can too fast and having the escaping pressure spray coffee grounds around... or maybe I just have bad luck?
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  • Hey Doug,

    Before I reply, I would like to say that I am very happy to hear that you were able to find a resolution to the issue you were having with clogged needles.

    I would like to post an excerpt I have made on a similar post in regards to elevation on the K-Cups:

    "http://getsatisfaction.com/breville/t..."

    We have found in higher elevations that this issue is more prevalent as the K-Cups tend to expand with the air pressure. As a result, the contents can also become closer to the top of the K-Cup which makes it easier for the top needle to come into contact with the contents of the K-Cups which may cause this to occur. Brewing a cup of water to clear the top needle after each cup is a great idea as any contents that had gotten stuck from the previous cycle may still be fairly loose and easy to remove. I am happy to hear that you haven't had issues such as these for months and hope to continue to hear of tips you have come across which make the machine easier to use.

    Hope this explains a few things and am sure that living in the higher altitudes you have come to cope with a few nuisances such as inflated bags/containers due to air pressure differences.

    -Kenji
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  • I’m frustrated
    Same thing with my machine I've only had about 1 month. I will try the air blow thing and the toothpick.
    I switched to Breville because my 3 Keurig machines are doing almost the same thing.
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  • Hello Jan,

    This is an issue that occurs due to the machine having the same shared core design from Keurig. Most commonly it is simply contents of your K-Cups/Coffee stuck within the top brew head needle, or calcification build up that can be removed by a decalcification cycle.

    -Kenji
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  • I have a Gourmet Single Cup Brewer BKC700XL that is having many of the same issues that I have read about on your community site. You never know if anything is going to come out when you select brew, you may get 8 oz or 2oz or 12oz but most of the time you get nothing at all. It will start to act normal then it will go through the same water issue. It is very frustrating. I have followed the descaling and nozzle cleaning procedure’s and it still is acting up. I have read through your community site and have followed your tech’s recommended proceedures.

    I use water from a reverse osmosis filter system.
    I have decalcified several times this month and once a month on a regular basis.
    I have used the needle method to ensure nothing is clogged.
    I have used the canned air method also.
    I have noticed if I unplug the machine over night it works just fine the next morning and for the next few hours. Then it acts up again.

    Could this be a software overheating problem or some other sensor problem? (heating, water tank volume, tank pressure?)

    Please help. Thanks.
    Ray
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  • Ray,

    When there are issues of inconsistent cups during brewing, most often it can be traced back to a clogged needle, or a neglect on maintenance in regards to decalcifying. Mineral build up may cause a congestion which will usually lead to a short cup and you sometimes notice a larger cup afterward as the water that was held back comes out with a normal batch afterward giving the false impression that more is coming out than normal.

    With regular maintenance and decalcifying this can be largely avoided especially with a reverse osmosis system as most of the minerals are removed. We would like to assist you with a replacement under warranty as you have tried troubleshooting with little improvement and would encourage you to email us at askus@brevilleusa.com to begin a claim.

    -Kenji
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  • Dear Breville

    I purchased my Breville Gourmet Single Cup Brewer BKC700XL on June 21, 2010. Within a few months a problem developed where the coffee maker would not discharge hot water to brew, even though water had been drawn from the tank. The display panel would indicate "Brewing" and I could hear the pump running (for around a minute or so), but no water would come out (nor any sound of water), and there was no increase in water in the reservoir indicating overflow return. I tried turning the unit off and on, removing/replacing the tank, even unplugging it. After several attempts, it would suddenly decide to dispense water, and then would continue to work fine for weeks until the same problem occurred again. It seemed too new to need descaling (and we have very soft and clean water hear in Austin, TX - my tea kettle never develops any scale). I called customer service and I was told it was likely that the the unit needed to be descaled or that the discharge nozzle was clogged with coffee grinds. So I descaled the unit and cleaned the nozzle (though could find no evidence of coffee grinds). The unit worked consistently through the many descaling cycles. The next morning (after the unit had been off all night) I turned it on and decided to run one more rinse cycle (no K-Cup). To my surprise the same problem occurred: water drawn from tank, sound of pump running, but no hot water discharging. After several cycles of turning the unit on/off, unplugging, reseating tank, blowing out overflow nozzle, and even sucking water from the discharge nozzle with a straw, still no water discharged. So I waited about 15 minutes and tried again ant the unit decided to start working! All this was well within the one year warranty period. It continued to work well with the exception that sometimes the discharge of water would be delayed by up to a minute or so. However, two days ago, it stopped working again. After several attempts, the descale indicator came on, so I descaled thoroughly as per the instructions and went through all the permutations mentioned above, and sure enough, this morning, after being off overnight, it refused to dispense water during my first rinse/test cycle. Clearly, it can't be a clogged nozzle or scale, the tank is well seated (water was drawn from it). After several attempts, it finally decided to work, but this process took 30 minutes. So:
    Unit thoroughly decalcified and flowing (no clogging in nozzles or elsewhere).
    Unit turned off overnight, turned on next morning (otherwise no change).
    With no K-Cup, press "Brew" (for rinse/test cycle).
    Water pumped/drawn from reservoir tank which is firmly seated.
    "Brewing" indicator on, sound of what I believe to be discharge pump running, but no water coming out of nozzle or being returned to reservoir.
    I believe this indicates that there must be some sort of valve that is sticking, and is thus the result of a faulty (and unreliable) unit that has been exhibiting this problem since within a few months of its purchase. All this has caused a lot of frustration with an appliance that I would otherwise enjoy (as I do my Breville "Smart Oven"). For $250, I expect a far more reliable coffee maker. From reading your community blog, I see this is not an isolated problem, and I would think by now Breville would have identified the source of the problem.

    Can you tell me what the actual problem is with the unit and how it might most easily be remedied? Even though it is now beyond warranty, this problem started within a few months after it's purchase ( at which timeI had been led to believe was normal and due to usage when I first called Customer Service within the warranty period (do you have a record of that call?). Thus I expect this problem to be covered. I can find no indication of a Serial Number on the unit or the box other than maybe "1012" engraved in the bottom metal plate.

    I want to not be disappointed with your product, but thus far it's been difficult and frustrating, not to mention time-consuming. I might expect a return authorization form with a prepaid shipping label and a credit to purchase a replacement unit if that is easier than your trying to repair mine and ship it back to me.

    I look forward to a swift and satisfactory resolution.

    Yours truly,

    Bill
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  • Bill,

    Thank you for attempting troubleshooting and the very detailed steps you have taken to do so without success. I would like for you to email us at askus@brevilleusa.com to begin a warranty claim. As I understand, you already have an email in and would be more than happy to assist you further with your claim.

    -Kenji
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  • Kenji,

    I bought this machine around June/July brand new online, but can't recall exactly from who I purchased it. I did a lot of research and thought it had the best reviews. Avid coffee drinker and love the one fresh cup option it provides. Problem is same as above discussions. I have a $2,000 water filtration system, live in a new home, and have tried everything as well. From the start of owning the machine it would either not pour any water (half the time). Then after I realized I could adjust the size up to my large mug, I did that. So now it will pour like 2oz, 4,6,8???, or none.

    What do I need to do to get this replaced with a machine that works? Since the problem was from the onset, it is not a calcium issue.

    Truly disappointed after spending this much money. Thanks! William
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  • Hi there, well I'm having the same issue(s) as mentioned above. I took mine apart and from what I can see it's not a clog issue. Mine is not pumping enough water into the heat reservoir. There is a solenoid connected to the water feed lines and I'm think that may be the problem. I have done all suggestions many times over to no avail. Hopefully, support will have a solution. My unit is beyond warranty too....I have many Breville products in my home and have had no issues with any of them.

    Regards,
    -Charlee-
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  • I’m frustrated
    Same as the rest. Stops brewing for no apparant reason. I always descale mine monthly. I have tried the toothpick. Sometimes, a quick "tap" on top will seem to free it up. This seems to happen to all Keurig type coffee makers. The reason I spent a lot more on the Breville is because I was frustrated with the Keurigs all doing the same thing. Well, back in the same boat. Surely with all the brains out there someone could design a better system. I have contacted Breville for return auth.
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  • 1
    OK Boys and girls, here is the real fix and what you need to complete the task. If you are not mechanically inclined or struggle with a screwdriver DO NOT ATTEMPT THIS. Call a friend who is and buy them a beer for their trouble.

    You will need:
    1) Number 2 phillips screwdriver
    2) Several toothpicks. (I used plastic ones since they dont splinter)
    3) One 4" cable tie available at any hardware store

    Step 1

    Open brew head and look up under cap to find 2 phillips screws. Remove these, then close head and lift top cover off from the front tilting toward the back. Be careful not to break rear clips.

    Step 2

    You will see the tube coming from the to the brew head. Carefully cut the cable tie holding the tube to the head fitting. Gently push the tube off the fitting by applying pressure to the front lip of the tube to slide it off the nipple.

    Step 3

    Remove 2 phillips screws on either side of the brew head, open brew head and the fitting will drop out. There is a one way valve inside this fitting so you cant blow through from the k cup side.

    Using the toothpicks thoroughly clean each of the 3 holes, then blow through the fitting from the tube side. You will see coffee grounds come out of the head. Repeat 2-3 times. Then slide tube back on the nipple, hold entire head over a cup or bowl to catch water and run a brew cycle. You should see a 3 way pattern coming from the head with even flow to each stream spraying out in pyramid pattern. If you dont have a firm stream repeat the toothpick/blow cycle 2-3 more times and test again.

    Once you get the good pattern and can run a flow test that leaves no coffee grounds in your test cup, reassemble head in reverse order and use cable tie to secure pressure tube before you install the top cover.

    This fixed my 2 year old machine and it works like new again.
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  • I’m relieved
    I was having this same problem with my machine that I bought 2 weeks ago! I tried the needle trick, and then ran the machine with just water, and it worked perfect. I actually went ahead and ran it a couple more times, until the water was completely clear. I'm wondering if this clogging happens with a particular type of K cup? If so, then I would definitely avoid buying it. The problem is that I use all different kinds so I'm not sure which type it would be. I think I'm just going to make sure that I de-clog it with a needle (or paperclip) once a month to make sure this doesn't happen again.
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  • Heather,

    We are not aware of any particular K-cup that may be more prone to this issue. I have however found that if the K-Cup is overpressure (the lid puffed up rather than flat) can sometimes cause this. The solution we have found is to puncture the bottom of the K-Cup with a small needle or pin, this then releases the additional pressure and prevents overflows.

    Breville Support.
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  • I'd have to agree that this solved my problem on 2 different models I had with this problem; but instead of puncturing it first with a separate needle or pin, I manually "push down" the K-Cup into the holder in the brewer itself so that the bottom pin punctures the K-cup first, and THEN close the top so that the "upper" pin punctures it second. Since I've been doing this I've yet to have this problem re-occur.
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  • Doug,

    This is another good option. I tested it myself this morning with great results.

    Thanks for the tip.

    Breville Support
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  • I have been doing this but it doesn't make a difference. I still get nothing, or wrong smaller size. Hope it works for others though!
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  • Please contact us at AskUs@BrevilleUSA.com and we can further assist you.

    In your email, please include the following information so we can get a case started.
    The model number
    The batch code - this will be a 3 or 4 digit code etched into the UL label.
    Your name
    Your shipping address
    Your phone number
    Please attach a copy of your receipt. If this is not available, please tell us when and where you purchased your machine.

    Thanks,

    Breville Support
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  • 1
    I've sent emails and wrote here as well. Never got any response! Support appears to be selective when replying. Have since dumped the breville and purchased another brand and it comes with a 3yr warranty compared to Breville's 1yr. Will not buy another breville product again. Reason? Customer Service!!!
    • view 1 more comment
    • Yeah, although the product has been extremely disappointing I will say that they wrote/replied to my posting here and offered right away to help with a return. I have been lazy and haven't messed with responding until just recently (they asked for model/id numbers since I didn't keep my receipt) and I did go online to reply to them and they sent out a FEDEX return label immediately so now I just need to send it in, and they said they will send out another one...
    • Good for you Wade!

      But it does look like they are very selective in their offer of help.

      To add to my review, not only is the Breville Kurig coffee maker design flawed, their customer service and management is flawed. They apparently don't care enough about their customers or even their own reputation to do the right thing. There is little you can do about a flawed design other than redesign it. That doesn't help existing versions of the coffee makers built with the flawed design. The only thing that can be done in these cases is to recall the flawed machines and replace them or repair them with the correct design. Car makers are known for doing this. I recall when Intel created a flawed processor chip which executed some math operations incorrectly. They offerred to replace the processor with a correct one. It cost them $600 million dollars! Garmin made a flawed GPS unit. They issued a recall and replaced mine.

      These are examples of companies that care about their customers and their reputation and do the right thing.

      By the way, actually read Breville's warranty. They don't warrant that their coffee maker will do anything in particular, like make coffee, even though it's a coffee maker! Their warranty is a total escape from responsibility. The height of responsibility and good marketing would be "Within the warranty period we warrant that this coffee maker will make a perfect cup of coffee (or tea, hot chocolate, etc.) each and every time...." For $249 it should!
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  • This is the most frustrating appliances I have ever owned! In the beginning it worked fine. I work variable hours in the middle of the night. My wife bought this for me for Christmas 2010 so that I could make a quick cup of coffee in minutes when I needed one in the middle of the night. We have only used filtered water in the machine. It worked fine for a few months. Then it started making extremely variable quantities of coffee. Instead of a cup, it would be 1⁄2 cup, 3⁄4 cup, etc. Then nothing would happen. No coffee at all. Then the infamous “descale” message appeared.
    It has never worked right (for long) ever since. At this point, we couldn’t even descale it since nothing would flow. To descale the machine you run vinegar through it instead of water. Our problem was that when we pressed the “Brew” button, nothing happened. We searched the internet and found many suggestions to handle this situation. We eventually got through “descale” and the machine could brew coffee again – for a very short time. We descaled more. Lots of vinegar. Then it would work again for a short time. And of course it would fail exactly at those times I wanted a quick cup of coffee.
    By August of 2011 we were fed up. This was not a cheap machine and the coffee itself is not cheap. The machine was $249. The coffee is about $.75 per cup. My wife contacted Breville tech support to see if there were something we were missing. We were authorized to go through a vetting process to make sure we were eligible for warranty return. The original receipt couldn’t be found. Instead of going through the vetting process, my wife did another descale. It again started working. This pattern continued until December. Then in December it really stopped working. We thought the warranty period had ended (the original receipt still couldn’t be found) so we were committed to getting the descale working. After gallons of vinegar, it started working again -- for a very short while.
    So here it is January 2012. It stopped working again. Again descale with vinegar until it was flowing correctly. Then only using distilled water. It brewed exactly three cups of coffee before it STOPPED AGAIN!! Ironically my wife found the original receipt from December 2010.
    Then I got interested and started researching the Breville Kurig coffee maker problems on the internet and found that our problem with the machine is by no means unique. Many others have complained of the same issue. It’s ironic that our $30 Mr. Coffee has worked for years with no problems. We still have a working television purchased in 1986. We have a radio purchased over 20 years ago. We use it every day and it still works great. This is my typical experience with appliances. My conclusion is that the machine is a poorly designed, unreliable product with short longevity. Not worth $249. Not worth $100.
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  • I’m Upset
    We purchased our unit at the same time. We have the same experience. I am so upset
    • I am with you...previous poster same issues...piece of junk in my book...but I am returning it now as they offered to replace it and have sent me a fedex return label...I just hope the replacement works...Overall I am ready to chuck all these "K" cup things and get off coffee/caffeine permanently I think! Worst part is I usually only buy the 'best rated' stuff and did research on this one too???
    • Thanks for your response, Wade. I researched before I bought in December 2010 and there weren't many comments out there. This is the only single cup brewer that Williams Sonoma sells. Breville is highly regarded by Williams Sonoma and I know that they stop selling products with ongoing issues. I am hoping that there was just a bad batch out there and Breville will replace defective coffeemakers with ones that work consistently. If not, it is only a matter of time before an irate customer happens to be an attorney who files a class action lawsuit.
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  • So how exactly do you get a warranty claim going? I also purchased a unit back for Christmas 2010 and have the same issue as mentioned above? What info is needed and what is the process?

    Thank you
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  • I also Bought mine in december of 2010 for a christmas gift to my self and it worked great till i descaled the unit except for a little problem but i called the 800 number and the guy was very nice and took great care of me but now the phone is not in service anymore And I am not good with a computer. Wish I could talk to some one instead of a machine
    i
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  • I’m Disgusted
    It is not comforting to read about so many people having the same problem as I with this machine. I too, have gone through all the troubleshooting suggestions and the machine will work for a day or two and then start short cups or nothing. I had trouble with a Braun machine and did a lot of research before purchasing this Breville, paid a very high price when compared with other Kcup machines, and expected trouble free coffee making. Sadly, such is not the case. I would go through the replacement procedure, but all the packaging, waiting for replacement, letter writing requirements to do so, just makes me more angry at Breville. Wish I had bought it at Walmart then I could just take it back and replace it there.
    This would be a good class action lawsuit if someone will champion it.
    Jim C.
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  • I’m Disappointed
    Dear AskUs: Add another machine to the list of similar issues. I have sent you an email with the information I gathered from the responses above that you seem to need. I have not kept the box, nor receipt to my knowledge, so we will need the replacement's packaging to send the original back to you. Given the amount of time I have spent "fiddling" with the product in order to get it to do what it was originally purchased to do and what my salary is...you will get back one VERY expensive machine.
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  • Breville support has stated that due to the overwhelming amount of complaint on this model, they may replace the unit with a refurb unit...
    To go into detail, I removed the bottom plate and peered into the unit.
    Excellent design from an engineering point of view btw.
    All of the water lines are made out of translucent plastic. Obviously so that a repair person can easily locate sediment blockages.
    FYI-The trouble with my unit does not seem to be related to water moving from the tank into the unit as, that happens quite quickly. So, going on- to my amazement all of the lines both large and small- were completely clean. You can clearly make out the blades of the impeller on the lower pump and see into the related lines. The problem seems to be related to the secondary pump that moves water from the heating sump into the coffee cup. Just like many of you I have been told that using a needle to clear the pins, etc should take care of this. It didn't!!!
    Blockage is evidently not the issue. I would be surprised if there is blockage within the pump itself as using "teabag" style K cup from the San Fransisco Bay maker of coffee works much better vs. the more common plastic style K cup that takes more pressure to push the water through. That said, this appears to be a matter of back pressure and the secondary pumps' inability to deal with it.
    I am waiting to hear weather or not they are going to grant me a refurb unit.
    Stay tuned :)
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  • I’m frustrated
    I recently emailed AskUs@BrevilleUSA.com and have gotten NO response. We purchased this unit for our office and after a couple months of working developed the issue where it would not brew at all when using a K-cup, but will produce water without a K-cup present just fine. We sent it back and recieved a replacement unit, and upon plugging it in and getting everything set up, it does the exact same thing that the unit we sent back did. Will not brew with a K-cup. We have tried many different varietys of cups as well as brand new ones to make sure it wasn't a particular cup that was the issue, and all we can do without issue is water.

    Is there anyone actually paying attention in the tech support to help with this issue???
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  • I’m confident
    Sorry you are having problems. Mine has been flawless.
    Since I do not know what actions you may or may not have taken to resolve this, I will ask a few simple questions.
    Have you made sure the needle that pierces the K-cup as well as dispenses water is not clogged?
    There are multiple (I think 3) openings that send water around the piercing needle. I use a small paper clip to unclog mine. However, I have not had to do this in a year. I also use filter water from a Zero Pitcher even though they have the charcoal filter which does not really filter our particles in the water like the Zero Pitcher does.
    Let me know, because I had had 7 Kurigs and they all had problems. That is why I switched to Breville.
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  • The K-cup does puncture on both ends, and this is with the replacement machine after only plugging it in. There is no way its clogged when it's never been used. Very unsatisfied with their level of customer support as well. After explaining that we've already been through the entire process once before, and now on the new machine done all of the same troubleshooting, tried over 2 dozen different K-cups of different varieties, shook the cups, etc. their response is to send us different cups to try. I have a Kurig at home and it has always worked fine, and I've had it now for 3 years.
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  • Just the other day using a used k-cup with my own coffee in. started normal then it started to brew but nothing came out. so I waited a few seconds still nothing. so then I held down on the handle and it started to brew. I think there is a limit switch
    And if that is not down tight enough put a little more pressure to the handle
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  • I’m excited


    This is why mine would not dispense water. The middle hose was not connected to the outlet (or whatever you call it). Once I opened it up, following Jay's description above to remove the two screws and lift off the top, reconnected the hose, and put it back together, water is once again moving through it just fine.

    As to how it became disconnected in the middle of brewing a cuppa is the real question.
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