Single Cup Brewer BKC700XL not brewing. Select brew and nothing comes out.

  • Problem
  • Updated 1 year ago
I have a Gourmet Single Cup Brewer BKC700XL that is having many of the same issues that I have read about on your community site. You never know if anything is going to come out when you select brew, you may get 8 oz or 2oz or 12oz but most of the time you get nothing at all. It will start to act normal then it will go through the same water issue. It is very frustrating. I have followed the descaling and nozzle cleaning procedure’s and it still is acting up. I have read through your community site and have followed your tech’s recommended proceedures. Please help. Thanks.

Mark
Photo of mark bauerMB

mark bauer

  • 1 Post
  • 0 Likes

Posted 4 years ago

  • 17
Photo of Ed McCloskeyEM

Ed McCloskey

  • 2 Posts
  • 0 Likes
This is the most frustrating appliances I have ever owned! In the beginning it worked fine. I work variable hours in the middle of the night. My wife bought this for me for Christmas 2010 so that I could make a quick cup of coffee in minutes when I needed one in the middle of the night. We have only used filtered water in the machine. It worked fine for a few months. Then it started making extremely variable quantities of coffee. Instead of a cup, it would be 1⁄2 cup, 3⁄4 cup, etc. Then nothing would happen. No coffee at all. Then the infamous “descale” message appeared.
It has never worked right (for long) ever since. At this point, we couldn’t even descale it since nothing would flow. To descale the machine you run vinegar through it instead of water. Our problem was that when we pressed the “Brew” button, nothing happened. We searched the internet and found many suggestions to handle this situation. We eventually got through “descale” and the machine could brew coffee again – for a very short time. We descaled more. Lots of vinegar. Then it would work again for a short time. And of course it would fail exactly at those times I wanted a quick cup of coffee.
By August of 2011 we were fed up. This was not a cheap machine and the coffee itself is not cheap. The machine was $249. The coffee is about $.75 per cup. My wife contacted Breville tech support to see if there were something we were missing. We were authorized to go through a vetting process to make sure we were eligible for warranty return. The original receipt couldn’t be found. Instead of going through the vetting process, my wife did another descale. It again started working. This pattern continued until December. Then in December it really stopped working. We thought the warranty period had ended (the original receipt still couldn’t be found) so we were committed to getting the descale working. After gallons of vinegar, it started working again -- for a very short while.
So here it is January 2012. It stopped working again. Again descale with vinegar until it was flowing correctly. Then only using distilled water. It brewed exactly three cups of coffee before it STOPPED AGAIN!! Ironically my wife found the original receipt from December 2010.
Then I got interested and started researching the Breville Kurig coffee maker problems on the internet and found that our problem with the machine is by no means unique. Many others have complained of the same issue. It’s ironic that our $30 Mr. Coffee has worked for years with no problems. We still have a working television purchased in 1986. We have a radio purchased over 20 years ago. We use it every day and it still works great. This is my typical experience with appliances. My conclusion is that the machine is a poorly designed, unreliable product with short longevity. Not worth $249. Not worth $100.
Photo of CherylC

Cheryl

  • 2 Posts
  • 0 Likes
We purchased our unit at the same time. We have the same experience. I am so upset
Photo of wadeW

wade

  • 4 Posts
  • 0 Likes
I am with you...previous poster same issues...piece of junk in my book...but I am returning it now as they offered to replace it and have sent me a fedex return label...I just hope the replacement works...Overall I am ready to chuck all these "K" cup things and get off coffee/caffeine permanently I think! Worst part is I usually only buy the 'best rated' stuff and did research on this one too???
Photo of CherylC

Cheryl

  • 2 Posts
  • 0 Likes
Thanks for your response, Wade. I researched before I bought in December 2010 and there weren't many comments out there. This is the only single cup brewer that Williams Sonoma sells. Breville is highly regarded by Williams Sonoma and I know that they stop selling products with ongoing issues. I am hoping that there was just a bad batch out there and Breville will replace defective coffeemakers with ones that work consistently. If not, it is only a matter of time before an irate customer happens to be an attorney who files a class action lawsuit.
Photo of Mark Ruefer

Mark Ruefer

  • 1 Post
  • 0 Likes
So how exactly do you get a warranty claim going? I also purchased a unit back for Christmas 2010 and have the same issue as mentioned above? What info is needed and what is the process?

Thank you
Photo of Jerry ByrnesJB

Jerry Byrnes

  • 2 Posts
  • 0 Likes
I also Bought mine in december of 2010 for a christmas gift to my self and it worked great till i descaled the unit except for a little problem but i called the 800 number and the guy was very nice and took great care of me but now the phone is not in service anymore And I am not good with a computer. Wish I could talk to some one instead of a machine
i
Photo of 70jimhc7

70jimhc

  • 3 Posts
  • 0 Likes
It is not comforting to read about so many people having the same problem as I with this machine. I too, have gone through all the troubleshooting suggestions and the machine will work for a day or two and then start short cups or nothing. I had trouble with a Braun machine and did a lot of research before purchasing this Breville, paid a very high price when compared with other Kcup machines, and expected trouble free coffee making. Sadly, such is not the case. I would go through the replacement procedure, but all the packaging, waiting for replacement, letter writing requirements to do so, just makes me more angry at Breville. Wish I had bought it at Walmart then I could just take it back and replace it there.
This would be a good class action lawsuit if someone will champion it.
Jim C.
Photo of Michael SengMS

Michael Seng

  • 1 Post
  • 0 Likes
Dear AskUs: Add another machine to the list of similar issues. I have sent you an email with the information I gathered from the responses above that you seem to need. I have not kept the box, nor receipt to my knowledge, so we will need the replacement's packaging to send the original back to you. Given the amount of time I have spent "fiddling" with the product in order to get it to do what it was originally purchased to do and what my salary is...you will get back one VERY expensive machine.
Photo of Edward Hudgens

Edward Hudgens

  • 20 Posts
  • 0 Likes
Breville support has stated that due to the overwhelming amount of complaint on this model, they may replace the unit with a refurb unit...
To go into detail, I removed the bottom plate and peered into the unit.
Excellent design from an engineering point of view btw.
All of the water lines are made out of translucent plastic. Obviously so that a repair person can easily locate sediment blockages.
FYI-The trouble with my unit does not seem to be related to water moving from the tank into the unit as, that happens quite quickly. So, going on- to my amazement all of the lines both large and small- were completely clean. You can clearly make out the blades of the impeller on the lower pump and see into the related lines. The problem seems to be related to the secondary pump that moves water from the heating sump into the coffee cup. Just like many of you I have been told that using a needle to clear the pins, etc should take care of this. It didn't!!!
Blockage is evidently not the issue. I would be surprised if there is blockage within the pump itself as using "teabag" style K cup from the San Fransisco Bay maker of coffee works much better vs. the more common plastic style K cup that takes more pressure to push the water through. That said, this appears to be a matter of back pressure and the secondary pumps' inability to deal with it.
I am waiting to hear weather or not they are going to grant me a refurb unit.
Stay tuned :)
Photo of Holly Schwedler

Holly Schwedler

  • 2 Posts
  • 0 Likes
I recently emailed AskUs@BrevilleUSA.com and have gotten NO response. We purchased this unit for our office and after a couple months of working developed the issue where it would not brew at all when using a K-cup, but will produce water without a K-cup present just fine. We sent it back and recieved a replacement unit, and upon plugging it in and getting everything set up, it does the exact same thing that the unit we sent back did. Will not brew with a K-cup. We have tried many different varietys of cups as well as brand new ones to make sure it wasn't a particular cup that was the issue, and all we can do without issue is water.

Is there anyone actually paying attention in the tech support to help with this issue???
Photo of bluesman120B

bluesman120

  • 2 Posts
  • 0 Likes
Sorry you are having problems. Mine has been flawless.
Since I do not know what actions you may or may not have taken to resolve this, I will ask a few simple questions.
Have you made sure the needle that pierces the K-cup as well as dispenses water is not clogged?
There are multiple (I think 3) openings that send water around the piercing needle. I use a small paper clip to unclog mine. However, I have not had to do this in a year. I also use filter water from a Zero Pitcher even though they have the charcoal filter which does not really filter our particles in the water like the Zero Pitcher does.
Let me know, because I had had 7 Kurigs and they all had problems. That is why I switched to Breville.
Photo of Holly Schwedler

Holly Schwedler

  • 2 Posts
  • 0 Likes
The K-cup does puncture on both ends, and this is with the replacement machine after only plugging it in. There is no way its clogged when it's never been used. Very unsatisfied with their level of customer support as well. After explaining that we've already been through the entire process once before, and now on the new machine done all of the same troubleshooting, tried over 2 dozen different K-cups of different varieties, shook the cups, etc. their response is to send us different cups to try. I have a Kurig at home and it has always worked fine, and I've had it now for 3 years.
Photo of

  • 2 Posts
  • 0 Likes
Just the other day using a used k-cup with my own coffee in. started normal then it started to brew but nothing came out. so I waited a few seconds still nothing. so then I held down on the handle and it started to brew. I think there is a limit switch
And if that is not down tight enough put a little more pressure to the handle
Photo of TV Queen

TV Queen

  • 3 Posts
  • 0 Likes


This is why mine would not dispense water. The middle hose was not connected to the outlet (or whatever you call it). Once I opened it up, following Jay's description above to remove the two screws and lift off the top, reconnected the hose, and put it back together, water is once again moving through it just fine.

As to how it became disconnected in the middle of brewing a cuppa is the real question.