Why is my Breville making a 1/2 cup of coffee

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  • Updated 11 months ago
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Breville BXC700XL was making half cups of coffee. It was putting the other half of water back in water tank. We have descaled and still not working. What do we need to do?
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mnjhillman

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  • frustrated

Posted 4 years ago

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Kenji

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Hello~

There are a few things we can try before we deem the unit defective. First of all I would decalcify if you have never done this.

Please follow these instructions in order to decalcify your machine. We recommend using white vinegar as the decalcifying agent. Dilute the vinegar with water using 1 part white vinegar, to 1 part water solution (50/50). We recommend soaking the filter cups over night, as well as brewing and steaming half of a reservoir of solution through both components of the machine. Let it sit for 30 minutes or so as the acidic quality of the vinegar will slowly dissolve any calcification. Then brew and steam a reservoirs worth of water to rinse any residual vinegar from the machine.

Another is to clear the needles in the brew head and the K-Cup holder to assure that water is flowing through and not just getting clogged and going back into the water reservoir. In the needle in the brew head there will be 3 holes on the sides of the needle that need to be cleared with a toothpick, safety pin, or needle. The other needle in the K-Cup Holder basket has only one hole. After clearing these needles run a cycle of just water through the machine to clear the pathways if anything was clogged.

Check to see water is not just sitting in the K-Cup as well, this is usually a sign that the bottom needle is not puncturing the bottom of the K-Cup thoroughly.

Last but not least, you will want to make sure the water reservoir is pushed all the way down. There is a valve at the bottom of the reservoir that will not open if the reservoir is not pushed down far enough, meaning you will not get proper water flow.

-Kenji
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larryfuriani

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Kenji, please identify what component you referance as water reservoir.
Is it only the water tank?
I followed the instructions for descaling, and experiencing the following:
1. half cup, and LCD remains in brew mode
I lift lid the additional water then flows through brew head
2. There appears to be a hole or overflow valve at the base of the front of the unit, and the plastic cup tray has an indentation that allows the tray to fill the void.
Water is flowing out the bottom into this tray, as it simulataneously fills the cup to
1/2 full.

Why is the water flowing out the base into the cup tray?
Why is the device staying in the brew mode, and not filling the cup
and purging the brew.

Larry
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Kenji

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Hello Larry,

Before we determine the issues you are having, please look on the bottom of your unit and let me know the model number of your machine. If it states BKC600XL you have a different model unit which you would actually want to troubleshoot differently as the machine does not operate the same,

-Kenji
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Arthur Zigman

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I did the Vinegar twice and it worked for 5 minutes. I don't see 3 holes in the needle - just the single needle, which I cleaned. Am I missing something?
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Kenji

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Hello Aruther,

The needle in your K-Cup holder will have one singular hole in the needle to allow the water to exit through your K-Cup. The needle that punctures the top of the K-Cups has 3 needles around the tip that may become clogged with normal use. When these holes obstructed water will not flow through, or will result in a short-cup as the machine will dispense a pre-determined amount depending on the setting you are using and if there are any obstructions along the way purge it back into your water reservoir.

-Kenji
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ruth wooters

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Dear Kenji:
I have done all the proceedings, following all directions given by you. Tired of descaling and cleaning needles, I think there is a problem with the pump. I ran also the spoon test and water level test. Results: without kcup: it makes bubbles at the beginning, brews water at a good rate, fills the cup fine, and makes bubbles at the end. I get a nice cup of water. Now, with the Kcup: it makes weak bubbles at the beginning, takes about 1 minute to slowly drip and make about 1/2 inch of the cup, and at the end just tries to make a bubble and then expires. Also, the machine is not making anymore the woozing noise that always used to have at the end of the brewing. Please, give me a solution. This machine is only 18 months old.
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Russell O'Rourke

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My Breville coffee maker is less than 6 months old, but something must have come apart inside as it now makes 1/2 cups, with the other half of the water running back into the tank from the little rubber spigot, about as fast as the coffee is going into the cup. It takes one brew of the second largest size and one tea cup to fill my 6oz cup. It really started to have some quirkiness about 3 months ago, but it seemed to be sporadic, like occasionally just not making a cup if coffee. It would go through the steps, but nothing came out.

I have tried the needle trick, but not the descaling (I really think that that is a pain in the butt to do, there is no evidence of scaling and no direction to descale has been given ty the machine-I do it a lot, I have 1 Breville at home and 3 Kuerigs at work, so I descale).

Russell O
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Kenji

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Hello Russell,

There may be an obstruction within your machine that may be redirecting water to your water reservoir when water is brewing. You may be able to force the obstruction out by a few puffs fo compressed air through the small inlet where your water reservoir sits on the machine. Doing so will blow anything that may be causing this short cupping through the machine. If this does not work, descaling would be the softer approach but it may have gotten to the severe point where descaling will not remove the obstruction of minerals any longer.

-Kenji
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Joanne Viss

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The needle through the outlets in the brewing chamber head solved my problem. Working like a fine machine now . . .
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Marlo Webb

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I have done all steps above TWICE! It still brews a short cup. Very frustrated. What next?
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Roger Smith

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I had the same problem when I first purchased the machine. I was ready to send it back when I saw the post on the Breville website with the following instructions from "Kenji":

"Another is to clear the needles in the brew head and the K-Cup holder to assure that water is flowing through and not just getting clogged and going back into the water reservoir. In the needle in the brew head there will be 3 holes on the sides of the needle that need to be cleared with a toothpick, safety pin, or needle. The other needle in the K-Cup Holder basket has only one hole. After clearing these needles run a cycle of just water through the machine to clear the pathways if anything was clogged."

I looked at the machine and located the needles, used a paper clip to clear them, and the coffee flowed as it should. However, it did clog up once in a while after a brewing a few cups. I found if I "brewed" a cup of water after I had finished making coffee, it cleared out the needles and I had fewer half cups. I also believe I was closing the brew head too hard. I think that caused the needles to go too deep into the K-cup and would add to the clogging problem.

Between brewing a cup of water with no K-cup and being careful to gently close the brew head, I haven't had a short cup issue in months.
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Kenji

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Hey Roger,

We have found in higher elevations that this issue is more prevalent as the K-Cups tend to expand with the air pressure. As a result, the contents can also become closer to the top of the K-Cup which makes it easier for the top needle to come into contact with the contents of the K-Cups which may cause this to occur. Brewing a cup of water to clear the top needle after each cup is a great idea as any contents that had gotten stuck from the previous cycle may still be fairly loose and easy to remove. I am happy to hear that you haven't had issues such as these for months and hope to continue to hear of tips you have come across which make the machine easier to use.

-Kenji
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jtama63

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I have been having the same problems, half cups and now the machine goes through the brew cycle and seems to get hung up before dispensing water. I tried shutting the machine and turning it back on to start the cycle again. That has worked after about two or three attempts. Sometimes when it starts i get a full cup and sometimes a trickle. After that happens the next cup is fine. I have descaled and cleaned the nozzles. Could it be the unit is losing its prime? The sounds of the machine sound different. Thanks and hope you can help. Joe Tama
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Russell O'Rourke

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I have tried descaling (in addition to the needle which I mention above), but to no avail. Iced tea (supposed to be 4oz) brews about 1 1/2 oz. We don't have particularly mineraly water, my Keurigs at work make 10 or more cups a day. My newest one there was about a year old at home before I got the Breville. Never had a problem with it. The Breville must have made fewer than 200 cups. Obstruction? I suppose that that is possible (particularly if burglars broke in and put something in my resevoir, but I am pretty careful about getting only clear, clean water in there as I am kind of a coffee snob-well, as much as you can be and use a K-cup machine).

What next? I have a screw driver and a hammer, and I am not afraid to use them.
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Kenji

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Hello Russell and Joe,

I'd like to begin a warranty claim with both of you if you can email us at askus@brevilleusa.com.

-Kenji
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Russell O'Rourke

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OK, I stand corrected. Although I am a little dismayed that I have had this issue after only 6 months or so, making 1+/- cup per day, I did descale. I used 100% distilled vinegar (some articles say 100, others say 50). I ran it several times, expecting that it was going to magically work after making just a few cups. Then I read to let it sit over night with the vinegar in, which I did. THEN magically it was back (mostly) to normal. It still doesn't make the first cup right away, there is usually a pause after the pump stops of 15-30 seconds, but after that it makes right sized cups.

When I was making the vinegar cups, I kept recycling the hot vinegar. After a few, the pump wouldn't fill and make a new cup until I turned it off and let it cool. Different boiling points, I assume caused that.

Anyway, it's working. If you are having the sanme problem, don't dismiss descaling because you haven't had it that long. The Breville seems to be a LOT more finicky than any of my Keurigs and they DO get used a lot.
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Elaine

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This sounds just like what I have been dealing with for 6 months now. What can be done????? I bought a Breville cause I thought this was the best in the business and I love my Juicer.
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ken elliot

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DO NOT BUY BREVILLE PRODUCTS. They do not stand behind there products. I have a 300.00 dollar single cup coffee maker that did not work after six months and breville told me to go pound sand. DOWN WITH BREVILLE
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June

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I have the same issue, now on my SECOND 300.00 machine. Have descaled and punctured, turned off, off, off on, only to receive again a 1/2 cup. No help from service either, as unit is now out of warranty.
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Michael Uebe

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I had the same problem as others. Would only brew half a cup and the other half would come out the tube that goes back to the reservoir. The pump did not sound the same(like it was struggling) and would run really long when drawing water from the reservoir. The problem with mine had to do with where the water comes in at the bottom of the reservoir. I pulled the reservoir completely out and pushed in the water valve on the bottom of the reservoir a couple of times checking for water flow, put it back and it started to work like a champ again. So it appears that it was sticking causing less water flow to the pump.

I never normally remove the reservoir. I just re-fill it with a pitcher of reverse osmosis filtered water. And maybe that is part of the reason why it had this issue. I have been through two other Keruig brewers. Both stopped working after the warranty was up. I thought this one was done also. I am glad it was something simple. I hope this is helpful to others.
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ken elliot

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Had same problem. I had a 300.00 dollar coffee maker and now i hav e a 300.00 dollar piece of junk sitting on my kitchen counter. Good luck with tech support, they told me tough luck. DO NOT BUY BREVILLE
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Brian

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My coffee maker is only two months old. It started making half-cups when it was one month old, about once every five or six cups. Now it does it every time. I have tried everything mentioned on this thread as well as some I have read on other sites (such as turn the unit upside down over the sink and hit it to "burp" out the stuck water). Nothing has worked. Of course, I did not save the receipt or box it came in, so I'm stuck with this $250 piece of countertop decoration now.
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Kenji

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Hello Brian,

Most often issues with short cupping so early into ownership can be linked to calcification, K-cup issues, or clogged needles.

Would it be possible to brew a cup without a K-Cup or coffee filter inserted? Are you able to get any water to come out this way? Determining this will help me diagnose the cause and eliminate a few issues that you might be having.

-Kenji
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ken elliot

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tell this customer the truth. Your company built a piece of crap. Man up and send this customer a new coffee maker
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Brian

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Kenji,

When I brew without a K-cup the same thing happens as when I brew with a K-cup. I can see half the water pumped out normally and the rest pumps backwards into the water reservoir. I have decalcified and cleaned the needles. The needles were not clogged.
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Kenji

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Hello Brian,

Thank you very much for the explanation. There may be an internal build up within the machine and I would like for you to attempt to forcefully remove it by attempting something for me.

You may be able to force the obstruction out by a few puffs of compressed air through the small inlet where your water reservoir sits on the machine. Doing so will blow anything that may be causing this short cupping through the machine. If this does not work, descaling may be the softer approach however it may have gotten to the severe point where descaling will not remove the obstruction of minerals any longer.

-Kenji
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Brian

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First, how do I get compressed air into that small intake? I tried a drinking straw but it doesn't seal properly. Are you talking about using a shop compressor with 90psi compressed air?

Secondly, how could my coffee maker have gotten to the "severe point where descaling will not remove the obstruction of minerals any longer" in two months of use? The machine never even told me to descale.

Third, I already descaled according to manufacturer specifications and it did nothing.
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Jackie

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I am having the same problem and have descaled, did the air trick, banged it around a few times and still half a cup. Plus the rest is flowing back into the resevoir. What else can I do?
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ken elliot

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DO NOT BUY BREVILLE. I HAVE A 300.00 DOLLAR BREVILLE COFFEE MAKER THAT IS NOW A PAPER WEIGHT. MAYBE BREVILLE SHOULD TRY BUILDING TOILETS
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Kenji

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Hello Jackie,

Please email us at askus@brevilleusa.com to begin a warranty claim as the troubleshooting steps have not resolved the issues you are having.

Brian,

You would want to get a straw that is similar to something you would see for a WD-40 can so that you can direct the compressed air into the small intake. Depending on your geography and where your water comes from your water can be very hard with a high concentration of minerals. I've had consumers who needed to descale every week in order to keep their machine working in prime condition. While this is extremely uncommon, decalcification should be done every 2-3 months to ensure that the machine operates well.

Would you mind brewing a cup of coffee with no K-cup in the machine? With no K-cup or filter present are you able to brew a full cup of water, or is this cup short as well?

-Kenji
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Mike

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I have descaled, cleaned needles, and puffed air in the intake. Yet everytime I try to make a cup of coffee, the machine simply says "brewing" and nothing happens. I cannot tell you how frustrating this has been. If the device wasn't so expensive, I would have thrown it out. Any other ideas besides filing a warranty claim?
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Russell O'Rourke

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I was thinking the same about my Breville. I have used Keurigs for years and never had this problem, but I did try descaling. I left a 100% distilled vinegar solution, ran it several times, then let the vinegar sit in the machine over night. The next morning I had to run 2 full tanks to clean the taste out, but it worked much better right after that.

Good luck
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Russell O'Rourke

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OK, I take back everything I said. Now, I don't even get 1/2 a cup. Push the button, it sucks a little water in and nothing. Turn it off and push the button again, nothing again. Try a third time, not it registers that it will only let me brew the largest of cups, but it won't suck in any more water, doesn't make any more noise, nothing, oh wait, it does do one more thing, aggregates the hell out of me. guess I'll have to try some Folgers, hahahahaha, ok, NO ONE should EVER be THAT desperate. Remember, friends don't let friends drink crappy coffee.

Starbucks, here I come. Breville, now you owe me not only a new machine, but Starbucks venti Blackeyes for my wife and me everyday until I get it.

Are all of the machines this bad, or just the few voicing their issues here? I spend over $100 a month on K-Cups, most of which are used in the last Keurig model at my office. This is crazy! Well, crazy and aggravating.
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Kenji

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Hey Russell,

Are you noticing that the water is being drawn from the water reservoir in the full amount or does it look less than normal? There may be improper water flow from the reservoir to the internal boiler. I would like for you to examine the bottom valve and see if a proper seal is being made. Also, I would recommend removing the filter in place during these tests to be sure water can flow into the machine from the reservoir.

If you are finding that water is drawing in without issue but is not exiting in the full amount this is a seperate issue and may be a clogged needle.In the needle in the brew head there will be 3 holes on the sides of the needle that need to be cleared with a toothpick, safety pin, or needle. The other needle in the K-Cup Holder basket has only one hole. After clearing these needles run a cycle of just water through the machine to clear the pathways if anything was clogged.

There may be an obstruction within your machine that may be redirecting water to your water reservoir when water is brewing. You may be able to force the obstruction out by a few puffs of compressed air through the small inlet where your water reservoir sits on the machine. Doing so will blow anything that may be causing this short cupping through the machine. If this does not work, descaling may be the softer approach however it may have gotten to the severe point where descaling will not remove the obstruction of minerals any longer.

Please let me know if you are still having issues after attempting these tips by email at askus@brevilleusa.com.

-Kenji