I’m frustrated

Why is my Breville making a 1/2 cup of coffee

Breville BXC700XL was making half cups of coffee. It was putting the other half of water back in water tank. We have descaled and still not working. What do we need to do?
13 people have
this question
+1
Reply
next » « previous
  • Hello~

    There are a few things we can try before we deem the unit defective. First of all I would decalcify if you have never done this.

    Please follow these instructions in order to decalcify your machine. We recommend using white vinegar as the decalcifying agent. Dilute the vinegar with water using 1 part white vinegar, to 1 part water solution (50/50). We recommend soaking the filter cups over night, as well as brewing and steaming half of a reservoir of solution through both components of the machine. Let it sit for 30 minutes or so as the acidic quality of the vinegar will slowly dissolve any calcification. Then brew and steam a reservoirs worth of water to rinse any residual vinegar from the machine.

    Another is to clear the needles in the brew head and the K-Cup holder to assure that water is flowing through and not just getting clogged and going back into the water reservoir. In the needle in the brew head there will be 3 holes on the sides of the needle that need to be cleared with a toothpick, safety pin, or needle. The other needle in the K-Cup Holder basket has only one hole. After clearing these needles run a cycle of just water through the machine to clear the pathways if anything was clogged.

    Check to see water is not just sitting in the K-Cup as well, this is usually a sign that the bottom needle is not puncturing the bottom of the K-Cup thoroughly.

    Last but not least, you will want to make sure the water reservoir is pushed all the way down. There is a valve at the bottom of the reservoir that will not open if the reservoir is not pushed down far enough, meaning you will not get proper water flow.

    -Kenji
    • Kenji, please identify what component you referance as water reservoir.
      Is it only the water tank?
      I followed the instructions for descaling, and experiencing the following:
      1. half cup, and LCD remains in brew mode
      I lift lid the additional water then flows through brew head
      2. There appears to be a hole or overflow valve at the base of the front of the unit, and the plastic cup tray has an indentation that allows the tray to fill the void.
      Water is flowing out the bottom into this tray, as it simulataneously fills the cup to
      1/2 full.

      Why is the water flowing out the base into the cup tray?
      Why is the device staying in the brew mode, and not filling the cup
      and purging the brew.

      Larry
    • Hello Larry,

      Before we determine the issues you are having, please look on the bottom of your unit and let me know the model number of your machine. If it states BKC600XL you have a different model unit which you would actually want to troubleshoot differently as the machine does not operate the same,

      -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I did the Vinegar twice and it worked for 5 minutes. I don't see 3 holes in the needle - just the single needle, which I cleaned. Am I missing something?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hello Aruther,

    The needle in your K-Cup holder will have one singular hole in the needle to allow the water to exit through your K-Cup. The needle that punctures the top of the K-Cups has 3 needles around the tip that may become clogged with normal use. When these holes obstructed water will not flow through, or will result in a short-cup as the machine will dispense a pre-determined amount depending on the setting you are using and if there are any obstructions along the way purge it back into your water reservoir.

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Dear Kenji:
    I have done all the proceedings, following all directions given by you. Tired of descaling and cleaning needles, I think there is a problem with the pump. I ran also the spoon test and water level test. Results: without kcup: it makes bubbles at the beginning, brews water at a good rate, fills the cup fine, and makes bubbles at the end. I get a nice cup of water. Now, with the Kcup: it makes weak bubbles at the beginning, takes about 1 minute to slowly drip and make about 1/2 inch of the cup, and at the end just tries to make a bubble and then expires. Also, the machine is not making anymore the woozing noise that always used to have at the end of the brewing. Please, give me a solution. This machine is only 18 months old.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m frustrated
    My Breville coffee maker is less than 6 months old, but something must have come apart inside as it now makes 1/2 cups, with the other half of the water running back into the tank from the little rubber spigot, about as fast as the coffee is going into the cup. It takes one brew of the second largest size and one tea cup to fill my 6oz cup. It really started to have some quirkiness about 3 months ago, but it seemed to be sporadic, like occasionally just not making a cup if coffee. It would go through the steps, but nothing came out.

    I have tried the needle trick, but not the descaling (I really think that that is a pain in the butt to do, there is no evidence of scaling and no direction to descale has been given ty the machine-I do it a lot, I have 1 Breville at home and 3 Kuerigs at work, so I descale).

    Russell O
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hello Russell,

    There may be an obstruction within your machine that may be redirecting water to your water reservoir when water is brewing. You may be able to force the obstruction out by a few puffs fo compressed air through the small inlet where your water reservoir sits on the machine. Doing so will blow anything that may be causing this short cupping through the machine. If this does not work, descaling would be the softer approach but it may have gotten to the severe point where descaling will not remove the obstruction of minerals any longer.

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • The needle through the outlets in the brewing chamber head solved my problem. Working like a fine machine now . . .
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I have done all steps above TWICE! It still brews a short cup. Very frustrated. What next?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I had the same problem when I first purchased the machine. I was ready to send it back when I saw the post on the Breville website with the following instructions from "Kenji":

    "Another is to clear the needles in the brew head and the K-Cup holder to assure that water is flowing through and not just getting clogged and going back into the water reservoir. In the needle in the brew head there will be 3 holes on the sides of the needle that need to be cleared with a toothpick, safety pin, or needle. The other needle in the K-Cup Holder basket has only one hole. After clearing these needles run a cycle of just water through the machine to clear the pathways if anything was clogged."

    I looked at the machine and located the needles, used a paper clip to clear them, and the coffee flowed as it should. However, it did clog up once in a while after a brewing a few cups. I found if I "brewed" a cup of water after I had finished making coffee, it cleared out the needles and I had fewer half cups. I also believe I was closing the brew head too hard. I think that caused the needles to go too deep into the K-cup and would add to the clogging problem.

    Between brewing a cup of water with no K-cup and being careful to gently close the brew head, I haven't had a short cup issue in months.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hey Roger,

    We have found in higher elevations that this issue is more prevalent as the K-Cups tend to expand with the air pressure. As a result, the contents can also become closer to the top of the K-Cup which makes it easier for the top needle to come into contact with the contents of the K-Cups which may cause this to occur. Brewing a cup of water to clear the top needle after each cup is a great idea as any contents that had gotten stuck from the previous cycle may still be fairly loose and easy to remove. I am happy to hear that you haven't had issues such as these for months and hope to continue to hear of tips you have come across which make the machine easier to use.

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I have been having the same problems, half cups and now the machine goes through the brew cycle and seems to get hung up before dispensing water. I tried shutting the machine and turning it back on to start the cycle again. That has worked after about two or three attempts. Sometimes when it starts i get a full cup and sometimes a trickle. After that happens the next cup is fine. I have descaled and cleaned the nozzles. Could it be the unit is losing its prime? The sounds of the machine sound different. Thanks and hope you can help. Joe Tama
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I have tried descaling (in addition to the needle which I mention above), but to no avail. Iced tea (supposed to be 4oz) brews about 1 1/2 oz. We don't have particularly mineraly water, my Keurigs at work make 10 or more cups a day. My newest one there was about a year old at home before I got the Breville. Never had a problem with it. The Breville must have made fewer than 200 cups. Obstruction? I suppose that that is possible (particularly if burglars broke in and put something in my resevoir, but I am pretty careful about getting only clear, clean water in there as I am kind of a coffee snob-well, as much as you can be and use a K-cup machine).

    What next? I have a screw driver and a hammer, and I am not afraid to use them.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hello Russell and Joe,

    I'd like to begin a warranty claim with both of you if you can email us at askus@brevilleusa.com.

    -Kenji
    • view 2 more comments
    • DO NOT BUY BREVILLE PRODUCTS. They do not stand behind there products. I have a 300.00 dollar single cup coffee maker that did not work after six months and breville told me to go pound sand. DOWN WITH BREVILLE
    • I have the same issue, now on my SECOND 300.00 machine. Have descaled and punctured, turned off, off, off on, only to receive again a 1/2 cup. No help from service either, as unit is now out of warranty.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I had the same problem as others. Would only brew half a cup and the other half would come out the tube that goes back to the reservoir. The pump did not sound the same(like it was struggling) and would run really long when drawing water from the reservoir. The problem with mine had to do with where the water comes in at the bottom of the reservoir. I pulled the reservoir completely out and pushed in the water valve on the bottom of the reservoir a couple of times checking for water flow, put it back and it started to work like a champ again. So it appears that it was sticking causing less water flow to the pump.

    I never normally remove the reservoir. I just re-fill it with a pitcher of reverse osmosis filtered water. And maybe that is part of the reason why it had this issue. I have been through two other Keruig brewers. Both stopped working after the warranty was up. I thought this one was done also. I am glad it was something simple. I hope this is helpful to others.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • My coffee maker is only two months old. It started making half-cups when it was one month old, about once every five or six cups. Now it does it every time. I have tried everything mentioned on this thread as well as some I have read on other sites (such as turn the unit upside down over the sink and hit it to "burp" out the stuck water). Nothing has worked. Of course, I did not save the receipt or box it came in, so I'm stuck with this $250 piece of countertop decoration now.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hello Brian,

    Most often issues with short cupping so early into ownership can be linked to calcification, K-cup issues, or clogged needles.

    Would it be possible to brew a cup without a K-Cup or coffee filter inserted? Are you able to get any water to come out this way? Determining this will help me diagnose the cause and eliminate a few issues that you might be having.

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Kenji,

    When I brew without a K-cup the same thing happens as when I brew with a K-cup. I can see half the water pumped out normally and the rest pumps backwards into the water reservoir. I have decalcified and cleaned the needles. The needles were not clogged.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hello Brian,

    Thank you very much for the explanation. There may be an internal build up within the machine and I would like for you to attempt to forcefully remove it by attempting something for me.

    You may be able to force the obstruction out by a few puffs of compressed air through the small inlet where your water reservoir sits on the machine. Doing so will blow anything that may be causing this short cupping through the machine. If this does not work, descaling may be the softer approach however it may have gotten to the severe point where descaling will not remove the obstruction of minerals any longer.

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • First, how do I get compressed air into that small intake? I tried a drinking straw but it doesn't seal properly. Are you talking about using a shop compressor with 90psi compressed air?

    Secondly, how could my coffee maker have gotten to the "severe point where descaling will not remove the obstruction of minerals any longer" in two months of use? The machine never even told me to descale.

    Third, I already descaled according to manufacturer specifications and it did nothing.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I am having the same problem and have descaled, did the air trick, banged it around a few times and still half a cup. Plus the rest is flowing back into the resevoir. What else can I do?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hello Jackie,

    Please email us at askus@brevilleusa.com to begin a warranty claim as the troubleshooting steps have not resolved the issues you are having.

    Brian,

    You would want to get a straw that is similar to something you would see for a WD-40 can so that you can direct the compressed air into the small intake. Depending on your geography and where your water comes from your water can be very hard with a high concentration of minerals. I've had consumers who needed to descale every week in order to keep their machine working in prime condition. While this is extremely uncommon, decalcification should be done every 2-3 months to ensure that the machine operates well.

    Would you mind brewing a cup of coffee with no K-cup in the machine? With no K-cup or filter present are you able to brew a full cup of water, or is this cup short as well?

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I have descaled, cleaned needles, and puffed air in the intake. Yet everytime I try to make a cup of coffee, the machine simply says "brewing" and nothing happens. I cannot tell you how frustrating this has been. If the device wasn't so expensive, I would have thrown it out. Any other ideas besides filing a warranty claim?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I was thinking the same about my Breville. I have used Keurigs for years and never had this problem, but I did try descaling. I left a 100% distilled vinegar solution, ran it several times, then let the vinegar sit in the machine over night. The next morning I had to run 2 full tanks to clean the taste out, but it worked much better right after that.

    Good luck
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m Frustrated, angry, upset and about ready to have one heck of a caffiene headache if I don't get to Starbucks
    OK, I take back everything I said. Now, I don't even get 1/2 a cup. Push the button, it sucks a little water in and nothing. Turn it off and push the button again, nothing again. Try a third time, not it registers that it will only let me brew the largest of cups, but it won't suck in any more water, doesn't make any more noise, nothing, oh wait, it does do one more thing, aggregates the hell out of me. guess I'll have to try some Folgers, hahahahaha, ok, NO ONE should EVER be THAT desperate. Remember, friends don't let friends drink crappy coffee.

    Starbucks, here I come. Breville, now you owe me not only a new machine, but Starbucks venti Blackeyes for my wife and me everyday until I get it.

    Are all of the machines this bad, or just the few voicing their issues here? I spend over $100 a month on K-Cups, most of which are used in the last Keurig model at my office. This is crazy! Well, crazy and aggravating.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hey Russell,

    Are you noticing that the water is being drawn from the water reservoir in the full amount or does it look less than normal? There may be improper water flow from the reservoir to the internal boiler. I would like for you to examine the bottom valve and see if a proper seal is being made. Also, I would recommend removing the filter in place during these tests to be sure water can flow into the machine from the reservoir.

    If you are finding that water is drawing in without issue but is not exiting in the full amount this is a seperate issue and may be a clogged needle.In the needle in the brew head there will be 3 holes on the sides of the needle that need to be cleared with a toothpick, safety pin, or needle. The other needle in the K-Cup Holder basket has only one hole. After clearing these needles run a cycle of just water through the machine to clear the pathways if anything was clogged.

    There may be an obstruction within your machine that may be redirecting water to your water reservoir when water is brewing. You may be able to force the obstruction out by a few puffs of compressed air through the small inlet where your water reservoir sits on the machine. Doing so will blow anything that may be causing this short cupping through the machine. If this does not work, descaling may be the softer approach however it may have gotten to the severe point where descaling will not remove the obstruction of minerals any longer.

    Please let me know if you are still having issues after attempting these tips by email at askus@brevilleusa.com.

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • It would appear this is a common problem with this machine. I too have cleaned the filter cup, ran vinegar through the unit checked the reservoir is seated etc. Still I have a problem with half cups. Please tell me where I send it back too. KP
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I have been trying to resolve this issue for well over a year and my warrenty has expired. Is there any way to repair this defect 0or do I have to just throw it out and start again - maybe with a different brand??? EF
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I can see it is an actual reguritation of water back into the reservoir as the brewing begns to happen. The pump draws up the correct amount of water but I can hold my finger at the water level and watch it rise back up in the reservoir as the coffee is brewing. Crazy right!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I have used nothing but reverse osmosis water though this machine so its not scale as suggested
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Kingsley,

    When a K-Cup/Coffee holder is not present in the machine are you able to drip out the full amount?

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I removed the K-Cup/Coffee holder and brewed a cup and placed my finger at the point in the reservoir where the water level stopped when the was completed being pumped into the machine. As the hot water was dispensing the water level moved back up into the reservoir indicating regurgitation back into the reservoir - i wouod estimate 2 ozs or so. A full cup of hot water was not dispensed.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hello Elaine,

    May I ask when was the last time you had decalcified your machine? Also, would it be possible to detail what steps you take to decalcify your machine?

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hi Kanji, I have a Breville and it is giving half cups I have decalcified the machine 3 time with 1 gall. of vinegar. I have cleaned out all the nozzles and put compressed air to the valve at the bottom of the water reservoir. It is still defective I want my money back or a new machine, please tell me how I do that
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Kingsley,

    Please email us at askus@brevilleusa.com to begin a warranty claim. We look forward to your reply.

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I again tried decalcifying the system, to no avail I'm afraid. I even tried changing cup size between rinse brew cycles. At large, it dispensed at 9 oz. Next size down, 8 oz. At middle size selection 8 oz. then back to large,9 oz. The next cup at large, 7 oz.
    No K-cup installed, using only filter basket. I've tried clearing the seals with air. I don't get it.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Try this, it worked for me. Empty the water tank and refill with 100% vinegar. Run three or four cups through without a K-cup. Then turn the unit off and let it sit there for 24 hours. Turn it on and run the rest of the vinegar through the unit until the tank is empty. Rinse and refill the water tank with clean water. Run the entire water tank through the unit without a k-cup. Check all your needlesand make sure they are clean and not clogged. You should now notice that the unit is making a proper size cup. If you still smell vinegar you may have to run another tank of clean water through.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Thanks Brian, I did do that, except for the overnight part. Also, I use the filter basket instead of the K cups so there are no needles to clog. I also used air to be sure the water inlet was clear. Tried distilled vinegar and using bottled water as well. I'm almost convinced this thing has an electrical issue and is inconsistent in its ability to measure.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Phil,

    Even with the K-Cup holder removed, there is a needle (which is 99% of the time the needle that tends to get clogged) in the brew head. This needle can get clogged with use with the normal coffee filter as well as the K-Cup Holder. I would strongly suggest getting a safety pin, paper clip, or tooth pick and a flash light and looking into the top portion of the brewhead. You will find a needle that would normally puncture the top of your K-Cups or your My K-Cup filter holder lid. Surrounding the needle on it's sides you will find 3 small holes. Please clear these holes as best as possible using your shart pointed object and run a few cups of water afterward to flush any contents out. Afterwards please attempt to brew a cup of coffee and let us know how it goes.

    Brian,

    Perfect explanation on how to decalcify, couldn't have worded it better myself.

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hi all,

    Unfortunately, I have found my Breville is the most sensitive machine I have ever owned. I use filtered bottled water only. Still, the machine needs vinegar cleaning once every 3 weeks, and the needles need to be cleaned every day. To clean them, I use a flashlight to find all 3 (1 is in the back that is not easy to get to) )and I use a long pin to clean them. Sometimes it still clogs and then I take out the water holding compartment and press the button on the bottom a few times to help it flow better.
    Good luck!!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Arthur,

    Using bottled water, you really should have no issues with mineral build up, especially if used with a water filter in the water tank. To decalcify every 3 weeks, you would probably have to be using unfiltered well water in a climate with a high concentration of minerals in the water. This is not common at all, and should not occur especially if using bottled water. If you do not decalcify, have you found that the unit works/behaves differently?

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Having the same issue - have descaled my BXC700XL twice, cleaned out the needles on upper unit and K-cup basket with no success. I'm tired of having to brew two times every morning to make enough for one cup of coffee. Been doing it for months now and fed up!! Tried to call the company to start a claim but kept getting a message "we are having technical difficulties." Well - so am I and I need some help with this unit.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Dwayne,

    We had a power outtage yesterday and as a result were unable to take any phone calls, emails, or GetSatisfaction replines in yesterday. We do sincerely apologize for the inconvenience this has caused you as a result. To proceed with a warranty claim, I would like for you to email us at askus@brevilleusa.com for further assistance.

    -Kenji.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m frustrated
    Hi Kenji,

    I am having exactly the same issues as Dwayne above. It started out a few weeks ago very occasionally. Now it's continuous with every cup of coffee or water brewed. I have descaled twice both with 50% vinegar to 50% water as well as 100% white vinegar with a soaking period before running it through the machine with the filter out using distilled water after the vinegar in the tank was done. The silicone spout in the outside tank keeps spewing water back into it as it brews making that process even longer to complete. I've also cleaned out the needles above and below- no obstructions at all. The K-Cup holder never has had any standing water or coffee in it before or after brewing. I've changed the filter too after descaling and the problem still persists. This unit was a new one sent to us by you in June 2011 after the last one (700XL) had issues with temperature control which replaced the one before it (600XL factory refurb) when it died. Of note this one too is no longer brewing water or coffee at 192°, but at barely 180° with the highest setting after multiple cups were run through so the cup was hot. Not sure if it is in any way related to the problem above. It had previously brewed at a temp of 192°.

    Many thanks for your help,

    Manise
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Manise,

    While unsure if this was related Dwayne's issue we would like to see if we can resolve the issue and if not offer a replacement within warranty. I understand your previous issues with the machine, but this seems slightly different and may be the result of a obstruction within the machine. Please email us at askus@brevilleusa.com to begin a warranty claim.

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I already sent an e-mail earlier today to the link above to begin a warranty claim. I got an "Out of Office" reply.

    Thanks,

    Manise
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Andrew,

    This email is sent out to provide some references for information that might resolve the issue you are having, or go into better detail about your machine. This also is sent out to set the expectation that we will respond back as soon as humanly possible which is most often within 24 hours during a normal business week.

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m sad
    Kenji,

    Mine will take on water but not brew. It started doing that on about the 5th or 6th time after I got it. Then the problem went away. Now it's back. Don't tell me that's calcification on the 6th brew ever.

    I also can't select my brew size. I go to the menu to select it but it stays on large brew only. The clock has been losing time as well.

    I don't have a receipt because I got it as a Christmas gift. Was our of town until June so I really didn't start using it until then. What do I do?

    -Stephen
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Stephen,

    We would like to assist you with further troubleshooting over the phone to see if we can better understand the issue you are having. Please give us a call at 1 866 273 8455 Monday through Friday 8AM to 5PM PST.

    -Kenji
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m VERY DISSAPPOINTED
    VERY dissappointed in this expensive purchase, i thought i was getting the BEST. on my second machine in 14 months and it has more issues than the first. not a high volume user (5-6 cups per day) think i'll switch back to the BOSCH machine, they have a better record w/performance and customer service. and they're much less expensive. too bad, i have other Breville small appliances (pannini grill, toaster oven) that seem to work well.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • One morning, while brewing my daily cup of coffee I noticed that the pressure of the coffee coming out was much lower than usual (It was dripping very slowly (almost a minute for a cup)).

    At the end of the brewing cycle the machine used to make a final whoosh and flush everything out. That is no longer happening so my filter remains full of water and keeps dripping.

    The machine is about 2 years old and we always use filtered water so I was sure that the problem was not related to me not descaling the machine more often. To be sure I went through the process on the user manual. After I was done, the "descale" appeared on the screen. I descaled it again and it would not go away. It finally went away after I turned the machine upside down and gently tapped on it a few times. I was very careful considering my $300 investment.

    The slow dripping problem persists. I tried using the single cups or the cup + filter & the result is the same.

    I am tempted to use a coffee machine cleaner solution instead of vinegar. Will it help? What other options do I have? I know it is out of warranty but still, from what I see in this blog it is clear that the problem exists and I am not the only one having it. I'm starting to think that there is a problem with the design or the components used. I just can't see myself throwing the machine away so I kind hope that Breville stands behind their product

    Help, I miss my coffee...it does make one bad ass cup of coffee.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

next » « previous