Why is my Breville making a 1/2 cup of coffee

  • Question
  • Updated 10 months ago
  • Answered
Breville BXC700XL was making half cups of coffee. It was putting the other half of water back in water tank. We have descaled and still not working. What do we need to do?
Photo of mnjhillmanM

mnjhillman

  • 1 Post
  • 0 Likes
  • frustrated

Posted 4 years ago

  • 13
Photo of Kingsley WoottonKW

Kingsley Wootton

  • 5 Posts
  • 0 Likes
It would appear this is a common problem with this machine. I too have cleaned the filter cup, ran vinegar through the unit checked the reservoir is seated etc. Still I have a problem with half cups. Please tell me where I send it back too. KP
Photo of ElaineE

Elaine

  • 6 Posts
  • 0 Likes
I have been trying to resolve this issue for well over a year and my warrenty has expired. Is there any way to repair this defect 0or do I have to just throw it out and start again - maybe with a different brand??? EF
Photo of ElaineE

Elaine

  • 6 Posts
  • 0 Likes
I can see it is an actual reguritation of water back into the reservoir as the brewing begns to happen. The pump draws up the correct amount of water but I can hold my finger at the water level and watch it rise back up in the reservoir as the coffee is brewing. Crazy right!
Photo of Kingsley WoottonKW

Kingsley Wootton

  • 5 Posts
  • 0 Likes
I have used nothing but reverse osmosis water though this machine so its not scale as suggested
Photo of Kenji

Kenji

  • 2421 Posts
  • 31 Likes
Kingsley,

When a K-Cup/Coffee holder is not present in the machine are you able to drip out the full amount?

-Kenji
Photo of ElaineE

Elaine

  • 6 Posts
  • 0 Likes
I removed the K-Cup/Coffee holder and brewed a cup and placed my finger at the point in the reservoir where the water level stopped when the was completed being pumped into the machine. As the hot water was dispensing the water level moved back up into the reservoir indicating regurgitation back into the reservoir - i wouod estimate 2 ozs or so. A full cup of hot water was not dispensed.
Photo of Kenji

Kenji

  • 2421 Posts
  • 31 Likes
Hello Elaine,

May I ask when was the last time you had decalcified your machine? Also, would it be possible to detail what steps you take to decalcify your machine?

-Kenji
Photo of ElaineE

Elaine

  • 6 Posts
  • 0 Likes
I descaled 1 week ago and do so every 3 months even though we have a water softener in the house and the machine has never told me to do so.
Photo of ElaineE

Elaine

  • 6 Posts
  • 0 Likes
I follow the steps in your literature - isn't that correct?????
Photo of Kenji

Kenji

  • 2421 Posts
  • 31 Likes
Elaine,

That would be correct, and what is what we would recommend. Using a solution of 50/50 white vinegar to water and simply running it through every 2-3 months should keep your system free of minerals. With harder water (water with more minerals) it may be common to do this more frequently. I would like for you to email us at askus@brevilleusa.com to begin a warranty claim. We look forward to your email.

-Kenji
Photo of Kingsley WoottonKW

Kingsley Wootton

  • 5 Posts
  • 0 Likes
Hi Kanji, I have a Breville and it is giving half cups I have decalcified the machine 3 time with 1 gall. of vinegar. I have cleaned out all the nozzles and put compressed air to the valve at the bottom of the water reservoir. It is still defective I want my money back or a new machine, please tell me how I do that
Photo of Kenji

Kenji

  • 2421 Posts
  • 31 Likes
Kingsley,

Please email us at askus@brevilleusa.com to begin a warranty claim. We look forward to your reply.

-Kenji
Photo of Phil CariasPC

Phil Carias

  • 2 Posts
  • 0 Likes
I again tried decalcifying the system, to no avail I'm afraid. I even tried changing cup size between rinse brew cycles. At large, it dispensed at 9 oz. Next size down, 8 oz. At middle size selection 8 oz. then back to large,9 oz. The next cup at large, 7 oz.
No K-cup installed, using only filter basket. I've tried clearing the seals with air. I don't get it.
Photo of BrianB

Brian

  • 4 Posts
  • 0 Likes
Try this, it worked for me. Empty the water tank and refill with 100% vinegar. Run three or four cups through without a K-cup. Then turn the unit off and let it sit there for 24 hours. Turn it on and run the rest of the vinegar through the unit until the tank is empty. Rinse and refill the water tank with clean water. Run the entire water tank through the unit without a k-cup. Check all your needlesand make sure they are clean and not clogged. You should now notice that the unit is making a proper size cup. If you still smell vinegar you may have to run another tank of clean water through.
Photo of Phil CariasPC

Phil Carias

  • 2 Posts
  • 0 Likes
Thanks Brian, I did do that, except for the overnight part. Also, I use the filter basket instead of the K cups so there are no needles to clog. I also used air to be sure the water inlet was clear. Tried distilled vinegar and using bottled water as well. I'm almost convinced this thing has an electrical issue and is inconsistent in its ability to measure.
Photo of Kenji

Kenji

  • 2421 Posts
  • 31 Likes
Phil,

Even with the K-Cup holder removed, there is a needle (which is 99% of the time the needle that tends to get clogged) in the brew head. This needle can get clogged with use with the normal coffee filter as well as the K-Cup Holder. I would strongly suggest getting a safety pin, paper clip, or tooth pick and a flash light and looking into the top portion of the brewhead. You will find a needle that would normally puncture the top of your K-Cups or your My K-Cup filter holder lid. Surrounding the needle on it's sides you will find 3 small holes. Please clear these holes as best as possible using your shart pointed object and run a few cups of water afterward to flush any contents out. Afterwards please attempt to brew a cup of coffee and let us know how it goes.

Brian,

Perfect explanation on how to decalcify, couldn't have worded it better myself.

-Kenji
Photo of Arthur Zigman

Arthur Zigman

  • 4 Posts
  • 0 Likes
Hi all,

Unfortunately, I have found my Breville is the most sensitive machine I have ever owned. I use filtered bottled water only. Still, the machine needs vinegar cleaning once every 3 weeks, and the needles need to be cleaned every day. To clean them, I use a flashlight to find all 3 (1 is in the back that is not easy to get to) )and I use a long pin to clean them. Sometimes it still clogs and then I take out the water holding compartment and press the button on the bottom a few times to help it flow better.
Good luck!!
Photo of Kenji

Kenji

  • 2421 Posts
  • 31 Likes
Arthur,

Using bottled water, you really should have no issues with mineral build up, especially if used with a water filter in the water tank. To decalcify every 3 weeks, you would probably have to be using unfiltered well water in a climate with a high concentration of minerals in the water. This is not common at all, and should not occur especially if using bottled water. If you do not decalcify, have you found that the unit works/behaves differently?

-Kenji
Photo of DwayneD

Dwayne

  • 1 Post
  • 0 Likes
Having the same issue - have descaled my BXC700XL twice, cleaned out the needles on upper unit and K-cup basket with no success. I'm tired of having to brew two times every morning to make enough for one cup of coffee. Been doing it for months now and fed up!! Tried to call the company to start a claim but kept getting a message "we are having technical difficulties." Well - so am I and I need some help with this unit.
Photo of Kenji

Kenji

  • 2421 Posts
  • 31 Likes
Dwayne,

We had a power outtage yesterday and as a result were unable to take any phone calls, emails, or GetSatisfaction replines in yesterday. We do sincerely apologize for the inconvenience this has caused you as a result. To proceed with a warranty claim, I would like for you to email us at askus@brevilleusa.com for further assistance.

-Kenji.
Photo of Andrew HindsAH

Andrew Hinds

  • 5 Posts
  • 0 Likes
Hi Kenji,

I am having exactly the same issues as Dwayne above. It started out a few weeks ago very occasionally. Now it's continuous with every cup of coffee or water brewed. I have descaled twice both with 50% vinegar to 50% water as well as 100% white vinegar with a soaking period before running it through the machine with the filter out using distilled water after the vinegar in the tank was done. The silicone spout in the outside tank keeps spewing water back into it as it brews making that process even longer to complete. I've also cleaned out the needles above and below- no obstructions at all. The K-Cup holder never has had any standing water or coffee in it before or after brewing. I've changed the filter too after descaling and the problem still persists. This unit was a new one sent to us by you in June 2011 after the last one (700XL) had issues with temperature control which replaced the one before it (600XL factory refurb) when it died. Of note this one too is no longer brewing water or coffee at 192°, but at barely 180° with the highest setting after multiple cups were run through so the cup was hot. Not sure if it is in any way related to the problem above. It had previously brewed at a temp of 192°.

Many thanks for your help,

Manise
Photo of Kenji

Kenji

  • 2421 Posts
  • 31 Likes
Manise,

While unsure if this was related Dwayne's issue we would like to see if we can resolve the issue and if not offer a replacement within warranty. I understand your previous issues with the machine, but this seems slightly different and may be the result of a obstruction within the machine. Please email us at askus@brevilleusa.com to begin a warranty claim.

-Kenji
Photo of Roger SmithRS

Roger Smith

  • 2 Posts
  • 0 Likes
Kenji,

Did you ever reply regarding the drop in temperature? I can barely get 175 degrees. And that is after I have warmed up the cup.

Thanks,

Roger Smith
Photo of Kenji

Kenji

  • 2421 Posts
  • 31 Likes
Roger,

Please email us at askus@brevilleusa.com to begin a warranty claim, we may also run a few troubleshooting tips to see if we can resolve the issue you are having based on a few pieces of information that we collect.

-Kenji
Photo of Andrew HindsAH

Andrew Hinds

  • 5 Posts
  • 0 Likes
I already sent an e-mail earlier today to the link above to begin a warranty claim. I got an "Out of Office" reply.

Thanks,

Manise
Photo of Kenji

Kenji

  • 2421 Posts
  • 31 Likes
Andrew,

This email is sent out to provide some references for information that might resolve the issue you are having, or go into better detail about your machine. This also is sent out to set the expectation that we will respond back as soon as humanly possible which is most often within 24 hours during a normal business week.

-Kenji
Photo of

  • 1 Post
  • 0 Likes
Kenji,

Mine will take on water but not brew. It started doing that on about the 5th or 6th time after I got it. Then the problem went away. Now it's back. Don't tell me that's calcification on the 6th brew ever.

I also can't select my brew size. I go to the menu to select it but it stays on large brew only. The clock has been losing time as well.

I don't have a receipt because I got it as a Christmas gift. Was our of town until June so I really didn't start using it until then. What do I do?

-Stephen
Photo of Kenji

Kenji

  • 2421 Posts
  • 31 Likes
Stephen,

We would like to assist you with further troubleshooting over the phone to see if we can better understand the issue you are having. Please give us a call at 1 866 273 8455 Monday through Friday 8AM to 5PM PST.

-Kenji
Photo of Tim

Tim

  • 3 Posts
  • 0 Likes
VERY dissappointed in this expensive purchase, i thought i was getting the BEST. on my second machine in 14 months and it has more issues than the first. not a high volume user (5-6 cups per day) think i'll switch back to the BOSCH machine, they have a better record w/performance and customer service. and they're much less expensive. too bad, i have other Breville small appliances (pannini grill, toaster oven) that seem to work well.
Photo of WalterW

Walter

  • 1 Post
  • 0 Likes
One morning, while brewing my daily cup of coffee I noticed that the pressure of the coffee coming out was much lower than usual (It was dripping very slowly (almost a minute for a cup)).

At the end of the brewing cycle the machine used to make a final whoosh and flush everything out. That is no longer happening so my filter remains full of water and keeps dripping.

The machine is about 2 years old and we always use filtered water so I was sure that the problem was not related to me not descaling the machine more often. To be sure I went through the process on the user manual. After I was done, the "descale" appeared on the screen. I descaled it again and it would not go away. It finally went away after I turned the machine upside down and gently tapped on it a few times. I was very careful considering my $300 investment.

The slow dripping problem persists. I tried using the single cups or the cup + filter & the result is the same.

I am tempted to use a coffee machine cleaner solution instead of vinegar. Will it help? What other options do I have? I know it is out of warranty but still, from what I see in this blog it is clear that the problem exists and I am not the only one having it. I'm starting to think that there is a problem with the design or the components used. I just can't see myself throwing the machine away so I kind hope that Breville stands behind their product

Help, I miss my coffee...it does make one bad ass cup of coffee.