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bluestacks service wont start

my OS is windows 7 home premium SP1.
when i first installed bluestacks,it works fine,but after second day,the icon has changed to a question mark,and there's no bluestacks icon in system tray.i just can't run any program in bluestacks,i can't even open the interface!

As you can see in the picture,the icons apears as question mark,system tray also don't have bluestacks icon,and the service apear to be stopped,i even try to manually start it but it give me error.

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