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What does "incompatible GL" mean? What should I do to resolve it?

Android apps, especially the premium Top 200 apps/games, are far more graphics intensive than Windows apps. BlueStack's LayerCake(TM) technology is designed to map the functions provided by graphics processors (GPU's) in mobile devices to the graphics drivers and hardware available on PC's. In order to be able to play Android apps on your PC, your PC's Graphics Library (GL) drivers and the graphics hardware should support the necessary graphics functions. BlueStacks performs compatibility checks to ensure that your PC is indeed capable of running Android apps. If not, it informs you that the GL supported on your PC is not compatible for Android apps.

You can usually achieve compatibility by installing the latest GL drivers for the graphics hardware installed on your PC through a Windows Update.

However, it is likely that in a limited number of cases compatible GL drivers may not exist because the underlying graphics card cannot support such graphics functions. This is particularly true for PC's (tablets and netbooks) containing Intel Atom, and AMD C and Z, class processors. In such cases, you will unfortunately not be able to play premium, graphics-intensive Android apps on your PC.
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  • Bluestack does not work in Windows7 32 bit. When I try to install an app it says that high performance graphics are required but I have a high performance ATI graphics card! Is there a fix for bluestack to make it work?

    This reply was created from a merged topic originally titled
    Graphics Not Supported In Windows 7..
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  • This is nonsense, I have the latest ATI drivers. There's nothing I can do to make you crappy program work, you have to fix it yourself and come out with and update that actually works!
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  • Works great here! Some may not understand the term Beta.
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  • This reply was removed on 2012-04-13.
    see the change log
  • When I tried to install an app I got a message saying Bluestacks needed to be reinstalled so I uninstalled it and tried reinstalling it again. Problem is, it tries to create a new account each time so during the install it said I already had an account then asked me to login with a password. Since there was no password created the first time that didn't work! I had to use the "lost my password" option to go reset it and create a new password in order to get the stupid program installed! Somebody should have tried this out to see if it works before releasing it!
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  • 1
    I d like a little more technical explanation because this sounds like your glossing over an issue rather than replying to it. I run an intel 3150 graphics card with latest drivers and it supports open GL running all manner of media in VLC, 3d Rendering in multiple open source graphics / CAD programs and basically every other software on the Windows Planet; I find it very hard to believe that angry birds requires more graphics horsepower than a Blue Ray DVD - if its a limitation of the beta because you chose to not support an extremely popular chipset, that's fine, but please , you sound like microsoft with this kind of babble ; and believe it or not, not everyone running droid is interested in games ; you don't have an emoticon for unamused. otherwise, I am extremely impressed with the Beta.
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  • 1
    strickja, you seem to lack the basic understanding of computer programming and graphical processing and it's components.

    1) This is a BETA... this means not every video card in every configuration is going to work automatically. That's what development is all about. This is why you didn't pay a dime for the product, because the product is not ready for production.

    2) There is a lack of understanding of computer engineering when you say, "I find it very hard to believe that angry birds requires more graphics horsepower than a Blue Ray DVD"... actually any Graphical Game uses more processing power than any VIDEO (DVD, Blu-ray, avi, mpeg). There is a huge difference between a VIDEO CARD and a GRAPHICS CARD. Unfortunately, your laptop is VERY weak on the graphical processing end.

    Solution: #1 suggestion is buy a laptop with an Nvidia or ATI GPU in it and make sure the CPU is not Intel Atom based. #2 Never depend on a laptops for high end graphical gaming... I don't know how this trend got started but it's annoying, and that comment doesn't require 20 flamers to whine about it either... #3 AND MOST IMPORTANTLY...

    #3 You might want to check for the LATEST video drivers, specifically your latest GL (or Open GL?) drivers. I know you said you have them but go to the link below to be sure.

    http://downloadcenter.intel.com/Searc...

    However, in the end it's very possible your system being that it's not equipped for graphical video games will never be able to run Bluestacks, and if it successfully runs it most likely will be sluggish without Hardware Acceleration. Refer to the article below:

    http://www.notebookcheck.net/Intel-Gr...

    Please understand your laptop can't run ANY modern day video game and in that list is the following: (Notice these so called MODERN DAY VIDEO GAMES in the article I mentioned above are are ancient.)

    * Crysis
    * Anno 1404
    * Supreme Commander
    * Need for Speed Shift
    * Mafia II
    * Call of Duty: Modern Warfare 2
    * Battlefield: Bad Company 2

    Believe it or not these Android Phone are extremely powerful units. They actually out process the computers on the space shuttle 5000x. So the games they make for these phone can easily can give a low end non-graphical laptop graphics card such as yours some major issues. Again, remember the article where a game developed in early 2007 crash on load as did many others and yes 2007 is ancient in the gamer world.

    Good Luck!
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  • Hi Strickja,

    Thanks for trying BlueStacks BETA-1 and sharing your problem. Please send us HD-GLInfo.exe output so that we can investigate further reason for failure.

    Please open command prompt and run this command.

    For 64bit Windows OS:
    "C:\Program Files (x86)\BlueStacks\HD-GLInfo.exe" > gloutput.txt

    For 32 bit Windows OS:
    "C:\Program Files\BlueStacks\HD-GLInfo.exe" > gloutput.txt

    Please send gloutput.txt file to support at bluestacks dot com.

    Thanks again and keep the feedback coming. It really helps us build the best product possible.

    Thanks,
    Sumit and BlueStacks Team
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  • I tried running an app from a PC I built just to try blue stacks. It is a dual core atom with hyperthread - and get the attached error when try to run a droid app.


    I installed everything on my windows 7 machine, 64bit with a gaming board, 8GB's of Ram, i7 showing eight cores - windows experience asses my graphics at a 7.4, while gaming graphics are the same 7.4. And still get the same message above - unable to install on the blue stack software.

    I think the app is looking for GPS, camera, etc. Is there a way to get around those other things, or research within the blue stacks software to see why the above message is happing? why the app is not compatible? If so, please explain?

    Thank you.
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  • 1
    how about you give us a list of boards, or video / graphics cards you know to be compatible, and I'll do a custom build with that video card to see if the App will work?
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  • I finally got bluestacks to run pretty well on my desktop by updating the video driver but when I tried it on my Dell D630 laptop running Win7 it is very slow and sluggish. Can this be fixed?
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  • Also, on the laptop it won't accept my password and keeps saying it's incorrect because it won't accept a 6 from the keyboard!
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  • So far I got Blue Stacks to install on an XP machine, XP 64 bit, WIn 7, Win 7 64 Bit - all four machines installed flawless. HOWEVER - I have this one application that will not run on any of the machines keeps saying as I posted above - This app is not compatible. I truly think its because the App uses a camera. Do you all think at some point you will be able to allow us to see what dependancies an app has, and still be able to run it even with lack of some things it needs. Parts of this app use a camera, while others dont - it should still run. It won't.
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  • I’m sad
    When i try to install some apps like Viber, Instagram ... it says
    any solution?

    This reply was created from a merged topic originally titled
    Can't install apps.
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  • hi there

    thanks for biring us such a great software

    i am new to bluestacks, and i meet a common install issue when i try to enjoy bluestacks

    well, when i try to install some apps, it will tell me that

    INSTALL_FAILED_CPU_ABI_INCOMPATIBLE

    and then the installation failed

    by the way, i am using win7

    can someone please tell me how to fix this?

    thanks and have a nice one

    This reply was created from a merged topic originally titled
    app install issue.
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  • I was at my boyfriend's house just this evening and download the bluestacks+drawsomething perfectly. I made it to my friend's list and was drawing with people fine.

    I get to my house, download it, and attempt to install... It crashes saying "Installation failed. Your graphics hardware or drivers do not support apps that need high performance graphics. YOu may update the graphics drivers and re-install the app to try to resolve this limitation"

    My graphics are up to date. My laptop, Asus G73JH, can run high end games PERFECTLY. While my boyfriend's Asus laptop is an older model and cannot play games smoothly at all.

    WHile many of you are quick to jump to the "your computer is not good enough" response... That isn't the case for a lot of us. Bluestacks is genuinely not working with well equipped computers. If anyone can provide useful responses here with actual solutions that'd be most appreciated.
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  • Rachel, you are right in your observation. We are working on this actively to track this down and resolve it. One challenge we face is the diversity of the platforms. If you are willing to help us in resolving this on your computer could you please send email to beta at bluestacks dot com or to me directly rosen at bluestacks dot com

    Regards,
    Rosen Sharma
    --
    CEO BlueStacks
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  • same problem here plese reply mr blue btack ..................
    here is all my system information
    processor> pentium(r) dual core CPU E5400 @2.70gh
    ram > 2gb
    motherboard> Ecs G31t-m7
    video card> inter g33/g31 express chipset family
    windows7 x86 32bit ultimate installed
    and latest bluestack beta 1 installed
    there is some error in installing some apps like talking tom cat opere mini and many others here is picture of error shows .........................

    please help me by fixing this errroerr please....... this problem is faced by many users.........

    plese email if problem fixed > mayurallawadhi1996@gmail.com
    or facebook.com/mayur.allawadhi
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  • same problem here plese reply mr blue btack ..................
    here is all my system information
    processor> pentium(r) dual core CPU E5400 @2.70gh
    ram > 2gb
    motherboard> Ecs G31t-m7
    video card> inter g33/g31 express chipset family
    windows7 x86 32bit ultimate installed
    and latest bluestack beta 1 installed
    there is some error in installing some apps like talking tom cat opere mini and many others here is picture of error shows .........................

    please help me by fixing this errroerr please....... this problem is faced by many users.........
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  • I’m frustrated
    Hi I am running a NVIDIA GeForce 8400M GS graphics adapter ... Bluestacks works great in Windows 7 ... I have installed Windows 8 in a separate partition and installed Bluestacks and I am now getting this is not supported ...

    So I am guess that the beta-1 is still no quite ready for windows 8....

    also I am running an intel processor
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  • Hello,

    The following post is meant to provide insight into why BlueStacks could not be installed on your PC due to a graphics card incompatibility and how to update your PC's graphics drivers

    https://getsatisfaction.com/bstk/topi...

    Thank you
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