Bullhorn emails causing Outlook to not respond

Every time I try to open an email from Bullhorn it messes up my Outlook and causes it to "not respond" I cannot open any messages. Please advise ASAP.

Shannon Mahaffey

11 Posts
0 Reply Likes

Posted 6 years ago

6 years ago

Daniel Mallatt

5 Posts
0 Reply Likes

I too am having this issue. When I click on a bullhorn reach email it prompts a dialogue box which says it is searching for cloudfront and pretty much freezes up my outlook for a minute or two.

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6 years ago

Alex Koumi

28 Posts
0 Reply Likes

The problem I have is that when I go to click a Bullhorn email (candidate application), the email freezes and Outlook is not responsing.

After about 20 seconds the email opens and I can continue, but why is there this lag time?

Alex

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6 years ago

Shannon Mahaffey

11 Posts
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It would be great if someone from Bullhorn could reply to this issue.

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6 years ago

David Griffiths

4 Posts
0 Reply Likes

I'm having the same problem!

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6 years ago

Jackie Biber

11 Posts
0 Reply Likes

we too are having this problem - since 9 a.m. yesterday.

outlook crashes every time we try to even simply open the bullhorn reach email.

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6 years ago

Shannon Mahaffey

11 Posts
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How do we get BHR to reply?

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6 years ago

David Griffiths

4 Posts
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Great question!

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6 years ago

Shannon Mahaffey

11 Posts
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Here you go.....Phil Costa's direct email. Phil Costa .
I just sent him an email on this - hopefully others will too :)

From: Shannon Mahaffey - VIRTELLIGENCE
Sent: Tuesday, June 12, 2012 9:11 AM
To: 'Phil Costa'
Subject: RE: Please check your Reach account for candidates you may have missed

Phil,

Please review the “problems” questions on the community bulletin board – many of us are very frustrated with the lack of response to our issues.

Shannon P. Mahaffey
Recruiting Director

VIRTELLIGENCE

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6 years ago

David Griffiths

4 Posts
0 Reply Likes

Nicely done! Thanks.

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6 years ago

Jack Smith

2 Posts
0 Reply Likes

I am having this same problem and may cause to look for an alternative service if this can not be fixed.

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6 years ago

Jack Smith

2 Posts
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I am having this same problem and may cause to look for an alternative service if this can not be fixed.

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6 years ago

Matt Moore

300 Posts
2 Reply Likes

Thank you for making us aware of the issue. We are currently working on a fix which should be deployed this afternoon.

In the meantime, you can avoid this issue by updating your Outlook settings to block images by default. Instructions can be found at: http://office.microsoft.com/en-us/out...

The issue is being caused by a recent switch to enable secure browsing for Bullhorn Reach, which has the side effect of making outlook attempt to load a protocol relative URL which it is not able to handle.

Thank you for your patience while we resolve this.

Matt

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6 years ago

1 Post
0 Reply Likes

As with the others, this caused me a great deal of time loss yesterday, trying to research the issue. It would be helpful if an announcement is made on this thread when the issue is resolved.

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6 years ago

Corey Harlock

1 Post
0 Reply Likes

The automated emails I am recieveing telling me who had applied to my jobs are freezing outlook!

This reply was created from a merged topic originally titled
Your emails are freezing my outlook.

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6 years ago

Celinda Appleby

1 Post
0 Reply Likes

Hi, Not sure what is going on but the candidate inquiries are causing my Outlook to crash every time I highlight, read or forward. Is anyone else having this problem?

This reply was created from a merged topic originally titled
Bullhorn Reach candidate inquires crashing Outlook 2010?.

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6 years ago

Linda Walston

3 Posts
0 Reply Likes

in Outlook, when I try to open a Bullhorn Reach file, it takes quite a while and stalls my Outlook...

This reply was created from a merged topic originally titled
Outlook stalling..

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6 years ago

David Griffiths

4 Posts
0 Reply Likes

Every time I try to open an email from Bullhorn it messes up my Outlook and causes it to "not respond" I cannot open any messages. It says contacting cloudfront.net.

This reply was created from a merged topic originally titled
Contacting:cloudfront.net.....Causing Outlook to slow down and not respond.

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6 years ago

Matt Moore

300 Posts
2 Reply Likes

We deployed a fix for this bug this afternoon and any new emails that are sent by Reach will not cause issues in Outlook.

Unfortunately, emails that have already been sent may still cause this issue. You can prevent any issues with existing emails by enabling image blocking in Outlook.

To enable image blocking:

Go to the "Tools" menu and select "Trust Center." Click "Automatic Download." Select the check box to "Warn me before downloading content when editing, forwarding or replying to e-mail."

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2012-06-13T05:57:35+00:00

Alex Koumi

28 Posts
0 Reply Likes

Matt, thanks for your reply. However I have updated the Trust Centre Automatic Downloads and its still freezing for 20 seconds before openng the email.

There was a mention that this was due to be fixed yesterday afternoon. How is this looking now?

Alex

Thank you.

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