I want a list of files/directories that are NOT backed up

  • Question
  • Updated 4 years ago
IS there anyway to see a list of all the files and directories that exist in directories (and sub directories) I have marked for backup that are NOT being backed up?

If I get carbonite to backup my documents folder, but have some files (probably deep in sub directories) that are excluded from the backup (video files, exe files... etc), there is no way to know what is not being backed up without looking through the directory structure and looking at the green dots. This simply isn't practical for people with hundreds of directories (and even more sub directories).

Thanks.
Dan
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scruffydan

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  • frustrated

Posted 7 years ago

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Len Pallazola, Official Rep

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HI Dan,

We'll be happy to send you a list of excluded files at any time. Just write to customersupport @ Carbonite.com and request the list of excluded file types, and we'll send it right out to you.

Sincerely,

Len Pallazola
Manager, Customer Service Systems
Carbonite, Inc.
www.carbonite.com
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Erik

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Len is there a reason you won't just publish it here? What are you trying to hide?
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Len Pallazola, Official Rep

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Hi Erik,

That list changes fairly regularly as we learn of new document types that should be backed up, and new system file types that should not. Since we don't have the ability to update posts here once they've been made, we would have no ability to keep the document up to date once posting it here. As I've stated before, we'll happily provide the most current version of the document to anyone requesting it at any time. A site like this is not the place for that level of detailed technical support, however.

Sincerely,

Len Pallazola
Manager, Customer Service Systems
Carbonite, Inc.
www.carbonite.com
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Erik

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So Len, what you are telling us is that the backup software we rely on has a constantly changing blacklist that is hidden from view with no notification to the users when it changes and that at anytime files we thought were being backed up might suddenly stop?

That sounds pretty ridiculous if you ask me. How is anyone supposed to trust Carbonite to back up their files under those conditions?

BTW, for the rest of us, I found this link: http://www.tomkirkham.com/node/109. I notice that *.KEY files are on there, do all of your mac users know that their Keynote presentations are not being automatically backed up?
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Len Pallazola, Official Rep

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Erik, you could word it that way I suppose, but I'd be more likely to word it that at any time we might get customer feedback identifying a file that we're not currently backing up that we should, and update the software accordingly. As for "constantly", I wouldn't go that far. But you proved my point by linking a two-year-old version of the exclusions list (Submitted by Tom on Wed, 08/22/2007).

I don't have the current list in front of me, but the list you linked was generated more than a year before we had a Mac version so I'm pretty confident that our Mac users are backing up their Keynote presentations just fine.
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Erik- I've been on Carbonite's case about their ridiculous policy of not backing up files based on some crazy list of exclusion rules, and then not alerting users when files that they have requested to be backed up aren't being backed up.

http://www.getsatisfaction.com/carbon...

I think this is borderline criminal, and am surprised no-one who's been victimized by this has launched a class action lawsuit.

I finally got fed up and switched to Mozy last week, sacrificing a portion of my Carbonite annual fee. So far so good (at least they appear to backup everything I tell them to), but I will post again when I've had more experience with Mozy.
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JohnF

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OK Carbonite, here's a suggestion:

When user right-clicks a folder (which had previously been selected for backup), provide an additional Carbonite option to "Show files in this folder/subfolders excluded from backup."

At least then the customer would get a relevent list of files that one might want to add the the default exclusion extension list, and can make an informed (preventative) decision!
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JohnF: Several people have already made that exact suggestion on this thread, starting with me over a year ago. They've done absolutely nothing about it, except to say that they'll "pass on the suggestion to the product design team." They know full well that people would be furious if they were actually alerted as to how much of their data isn't actually being backed up.
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Rob

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Hey Len...could it be that when you have large video files that you make it hard so that we just keep paying you and you get to profit more? Think about i...video files are huge...if they did this they would not be able to afford to plush offices and high salaries...living off our backs
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Rob

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I'll make it easy for you Len. Charge $1.00 more per month for customers who want this option - I'm not a cheap skate - I understand your business model. Get off your butt and do something...most importantly debate us rather than ignoring us
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JohnF

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If Carbonite can't provide an option, then how about a utility that would list all extensions within selected folders that are NOT included? That shouldn't be that difficult and would enable the customer to run the program if they were interested in knowing what might be skipped.
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Rob

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This is taking forever going through my folders one by one.
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Rob

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Completely automatic...ya right.
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Rob

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Cat got your tongue Len? Carbonite is a joke - worthless
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Len Pallazola, Official Rep

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Hi Rob,

If you need technical or customer support assistance, please write to sns @ carbonite.com and one of our senior support reps will be happy to assist you. This is not a Carbonite website, and so it's obviously not the best place for customer inquiries.

Sincerely,

Len Pallazola
Manager, Customer Service Systems
Carbonite, Inc.
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Rob

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hahha! What?! Are you kidding me! Answer the question Len!
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Rob

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I give up Len - you win. Don't answer my question - don't fix this problem. Whatever...
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skenttaylor

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I've just signed up for Carbonite and am annoyed at myself for not researching more. When they said videos aren't backed up by default I assumed I'd be able to change the default so they ARE backed up.

It turns out I have to go into each folder which contains video files and select the video files and choose to back them up. What?! In what world is that a good way to do things? In what world does that give me simplicty and peace of mind that my home videos are safe?

Late edit: I MAY have found the setting I'm looking for. If you right click on, say, an AVI file and select properties you go to the Carbonite tab and select "Back up files of this type (within folders selected for backup)".

It's still a hassle, but better than I thought when I wrote the above. Much more sensible would be to have a list of the excluded filetypes within the Carbonite application which you can choose there to back up if you wish.
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Rob

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Yes! My annual membership is coming up for renewal in a few days - I'm out of here - later carbonite!
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karl

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I concur ... Adios Carbonite
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Peter Ohlhausen

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Carbonite is bad news. Their manager of customer service says above that you can request senior support, but my requests for a supervisor have gone unheeded. Carbonite claims "No file left behind." Not so. After 8 months, it still has not completed my initial backup. Its tech support is actually quite funny--send them a question, and they will reply with something completely unresponsive, over and over. It's as if they don't even read your questions. Ask for a supervisor, and you get another non-response. I have small wmv files under My Documents, and Carbonite says "Files of this type are not backed up." I've sent them screen shots, and the staff has no reply. I would not recommend Carbonite if you actually want to be sure files are backed up. You might think they are, but you they may not be--or you might have to wait almost a year for your initial backup to finish. So, be careful if you feel your files are important.
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karl

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but the ad says..."Carbonite backs up ALL YOUR IMPORTANT FILES automatically.....hmmmmm all my important files EXCEPT THE VIDEO FILES I LOST BECAUSE I TRUSTED CARBONITE....

This happened 9 months ago and I am still hacked off I lost two years worth of video shot of a man that is now 86 years old. A little hard to replace that work.

Class action lawsuit anyone? Who's with me???
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tbrumleve

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You obviously didn't read all the information and FAQ's that Carbonite has put on their website. The folks on this thread are obviously very limited in mental capabilities. I have used Carbonite for quite a while, with no issues. I know what is not automatically added to my backups (large or video files), and I simply go in and select them for backup. You are all just lazy, litigious morons. You just shout into the wind, then cry because no one answers. CALL SUPPORT. If your backup has not completed within 30 days or so, YOU have a problem, not Carbonite (slow internet connection, etc). How did you lose files, because you didn't set it up correctly, or read the FAQ's and important information.... Not their fault - YOUR fault. This is NOT a carbonite website (look at the URL dummies) - so WHY WOULD YOU EXPECT CUSTOMER SERVICE to answer you on SOMEONE ELSE'S WEBSITE???

Unbelievable... Our human race is getting dumber by the minute - and Rob, Karl, Peter, Nick are prime examples. Only skenttaylor could show they can think for themselves, and found the correct answer. Good luck fellas (yes it's a 3 year old topic, but it still shows at the top of the Google searches for this and other issues)