AVC - Receiving Java errors

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  • Problem
  • Updated 4 days ago
  • Acknowledged
We are receiving Java errors, but every so often are receiving a file with data.  Started today about 11:25 a.m.   On our end everything looks fine, wanted to check your way to see about other issues I am not aware of.
Please advise.

Thank you, 

Kimberly Covell
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Kimberly Covell

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Posted 6 days ago

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Matthew Owen

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We have been getting intermittent errors as well. First one at 10 AM, then several between 11:30 and 12:15, then 2 at 2:00 and 2:06 today.
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Merrie Wales, Official Rep

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Matt,
Will you send a record of the errors you are seeing to the Zendesk.  Thanks.
mkw
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Kimberly Covell

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Are you still receiving issues at your institution Matthew?
(Edited)
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Matthew Owen

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Nope, we're still getting intermittent errors. They appear to come in blocks. Between 8:00 am and 9:00 am we had zero failures, but between 9:30 am and 10:00 am today we had about a 70% failure rate.

We are getting data eventually, and it doesn't look like we're missing anything.
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Kimberly Covell

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Same my way, but I think I might be missing data.  Today it is about a 90% failure rate.  I got two files this morning, but then java call errors and 0kb files since then.  
I turned off my cron and am running my script manually throughout the day.  I am getting a lot of java call failure notices.  Which is interesting because this morning I tested just the java portion of my script and all looked fine.
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Merrie Wales, Official Rep

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Hi Kim
I opened a Zendesk ticket for you, and asked for additional information to be able to trouble shoot.
mkw
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Jason Brady

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We have been having timeout issues since 7/6 and "Caught internal server error" issues since 7/9. Retrying has been enough to handle it so far.
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Jason Brady

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Correction, timeouts started on 6/30.
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Merrie Wales, Official Rep

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Jason,
I have been working with Kim on this issue via her Zendesk ticket.  
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Jason Brady

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Understood. Just letting you know when we also saw the issue. The timeouts were reported in a Zendesk ticket for us back on 6/30. Just realized as a result of this thread and the other thread that there was also "Caught Internal server error" issues.
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Merrie Wales, Official Rep

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Jason,
I think that Kasey has an open ticket from you (since June 30) about this too.