We are receiving Java errors, but every so often are receiving a file with data. Started today about 11:25 a.m. On our end everything looks fine, wanted to check your way to see about other issues I am not aware of.
Please advise.
Thank you,
Kimberly Covell
Please advise.
Thank you,
Kimberly Covell
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Posted 6 days ago
- 38 Posts
- 5 Reply Likes
We have been getting intermittent errors as well. First one at 10 AM, then several between 11:30 and 12:15, then 2 at 2:00 and 2:06 today.
Merrie Wales, Official Rep
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Hi Kim
I opened a Zendesk ticket for you, and asked for additional information to be able to trouble shoot.
mkw
I opened a Zendesk ticket for you, and asked for additional information to be able to trouble shoot.
mkw
- 21 Posts
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We have been having timeout issues since 7/6 and "Caught internal server error" issues since 7/9. Retrying has been enough to handle it so far.
Merrie Wales, Official Rep
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Jason,
I have been working with Kim on this issue via her Zendesk ticket.
I have been working with Kim on this issue via her Zendesk ticket.
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Understood. Just letting you know when we also saw the issue. The timeouts were reported in a Zendesk ticket for us back on 6/30. Just realized as a result of this thread and the other thread that there was also "Caught Internal server error" issues.
Merrie Wales, Official Rep
- 967 Posts
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Jason,
I think that Kasey has an open ticket from you (since June 30) about this too.
I think that Kasey has an open ticket from you (since June 30) about this too.





Merrie Wales, Official Rep
Will you send a record of the errors you are seeing to the Zendesk. Thanks.
mkw
Kimberly Covell
Matthew Owen
We are getting data eventually, and it doesn't look like we're missing anything.
Kimberly Covell
I turned off my cron and am running my script manually throughout the day. I am getting a lot of java call failure notices. Which is interesting because this morning I tested just the java portion of my script and all looked fine.