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POOR SERVICE, NO INTERNET WITH 3G APPEAR

Hi CS, i think this is the 3rd time i complaint, i stay at KL big city, not in small village or small town, i'm suspicious... why it could happen at a big city? Poor network coverage but appear 3G. My friends, my family, my colleagues, my boss and my customers complaint that my line cannot get through as i'm working in a service industry.. Could you imagine how many business i lost? I sign up Celcom is because of best network in Malaysia.. But it seems like "NO". And i'm using iphone insert with celcom 3G sim card, i don't think that my iphone something wrong??
Can you investigate on this matter? I was so disappointed on this, i think i should looking another service provider.
Thank you.
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