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I’m concerned but glad we know what is wrong
Mary (Official Rep) October 26, 2010 02:15

CHNC Site down until Thursday, October 28th

We have diagnosed the problem with the CHNC server and fixing it will take more time than originally thought. We are working as quickly as possible to restore access but anticipate that the site will be down until Thursday, October 28th.
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  • Jim (Official Rep) October 27, 2010 22:46
    Some folks don't care about technicalities. They may even think the 570,000-plus digitized pages of historic newspaper content magically runs for "free" without any human intervention. That couldn't be further from the truth.

    Actually the CHNC web site requires constant care and feeding.

    A quick update, from Mark, who's wrestling the bear-like server...

    "The backup restoration is still running. It crashed last night (Tue) after running for about six hours, but everything has been OK today since I ran the cleaning tape first thing this morning and then restarted the restore.

    "I've also started up the indexer and will be running it around the clock.

    "I'll know better by end of business tomorrow how soon the restore and indexing will be completed."

    The Colorado Historic Newspaper Collection requires massive amounts of storage. Because we maintain off-site backups for security and disaster recovery purposes, it takes a little while for things to get repaired when a catastrophic storage disk failure occurs, which is what happened this week.

    Please have patience as our folks continue to work hard at restoring access, and let us know what you think.
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  • Work continues around the clock to restore CHNC data following a storage hardware failure last weekend. As soon as all data is restored, full access will be available again.
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  • It's now Monday, November 1, and the site is still down. This is getting very frustrating; any new idea as to when the site will be back online?
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  • EMPLOYEE
    I’m (and all of us) are just as frustrated as Hol
    Jim (Official Rep) November 01, 2010 19:02
    Hol, our team is just as frustrated as you. The re-indexing of nearly 600,000 digitized pages, word for word, is a time-consuming computer process. Depending on the size of the given newspaper title, it can take hours. One of our team members reports that an indexing process that he started yesterday (Sunday) crashed early this morning around 1 a.m., so we lost a little ground.

    Please have patience with us and the service as we try to rebuild from the catastrophic server storage corruption we encountered last week.

    To answer your question: our best prediction given the most recent information we have is that the site should be back and functional early this week.
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