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I’m anxious

Crash on export regardless of resolution and record duration

Cannot export screen recording.

Hi I recorded a session and cannot export it. I use the Silverback to record from a large screen 2560 x 1600. I only recorded it for a few seconds, but Silverback quits after I select export and the export progress bar sheet appear. I tried with lower resolution (800x600) and the problem persists.

All recordings are without sound and without iSight.

I can playback using Preview button.

I am a developer, so I can give you a help if you need logs from other tools e.g. Instruments. Just tell me.

Cheers,
Chat.

Here is the crash log:

Process: Silverback [77379]
Path: /Applications/Silverback.app/Contents/MacOS/Silverback
Identifier: com.clearleft.Silverback
Version: 2.0 (427)
Code Type: X86 (Native)
Parent Process: launchd [269]

Date/Time: 2010-07-16 11:06:23.403 +0200
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6

Exception Type: EXC_CRASH (SIGTRAP)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x941e60fa mach_msg_trap + 10
1 libSystem.B.dylib 0x941e6867 mach_msg + 68
2 com.apple.CoreFoundation 0x944d7faf __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x944d7094 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x944d6ec1 CFRunLoopRunInMode + 97
5 com.apple.AppKit 0x96b72e75 -[NSMoveHelper _doAnimation] + 1008
6 com.apple.AppKit 0x96b706f6 -[NSMoveHelper(NSSheets) _moveParent:andOpenSheet:] + 1666
7 com.apple.AppKit 0x96b70047 -[NSWindow(NSSheets) _orderFrontRelativeToWindow:] + 206
8 com.apple.AppKit 0x9698fbd6 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1320
9 com.apple.AppKit 0x96b6b01f -[NSApplication _orderFrontModalWindow:relativeToWindow:] + 773
10 com.apple.AppKit 0x96b6a9f2 -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextInfo:] + 826
11 com.clearleft.Silverback 0x0000e323 -[CLSilverbackEditorWindowController(Exporting) beginExportToPath:] + 793
12 com.apple.AppKit 0x96ea330a -[NSSavePanel _didEndSheet:returnCode:contextInfo:] + 295
13 com.apple.AppKit 0x96b761e9 -[NSApplication endSheet:returnCode:] + 349
14 com.apple.AppKit 0x96e9c574 -[NSSavePanel dismissWindow:] + 97
15 com.apple.AppKit 0x96ea2f50 -[NSSavePanel ok:] + 260
16 com.apple.AppKit 0x969d6f1e -[NSApplication sendAction:to:from:] + 112
17 com.apple.AppKit 0x96ab6699 -[NSControl sendAction:to:] + 108
18 com.apple.AppKit 0x96ab2146 -[NSCell _sendActionFrom:] + 169
19 com.apple.AppKit 0x96ab143d -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1808
20 com.apple.AppKit 0x96b06a61 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 524
21 com.apple.AppKit 0x96aafe93 -[NSControl mouseDown:] + 812
22 com.apple.AppKit 0x96aade9c -[NSWindow sendEvent:] + 5549
23 com.apple.AppKit 0x969c6aff -[NSApplication sendEvent:] + 6431
24 com.apple.AppKit 0x9695a5bb -[NSApplication run] + 917
25 com.apple.AppKit 0x969525ed NSApplicationMain + 574
26 com.clearleft.Silverback 0x00002e0a _start + 216
27 com.clearleft.Silverback 0x00002d31 start + 41

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9420c942 kevent + 10
1 libSystem.B.dylib 0x9420d05c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9420c519 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9420c2be _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9420bd41 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9420bb86 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x941e60fa mach_msg_trap + 10
1 libSystem.B.dylib 0x941e6867 mach_msg + 68
2 com.apple.CoreFoundation 0x944d7faf __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x944d7094 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x944d6ec1 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x9466542c +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x9462c8d4 -[NSThread main] + 45
7 com.apple.Foundation 0x9462c884 __NSThread__main__ + 1499
8 libSystem.B.dylib 0x9421381d _pthread_start + 345
9 libSystem.B.dylib 0x942136a2 thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x94205086 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x9451780d __CFSocketManager + 1085
2 libSystem.B.dylib 0x9421381d _pthread_start + 345
3 libSystem.B.dylib 0x942136a2 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x9420b9d2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9420bf68 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9420bb86 start_wqthread + 30

Thread 5:
0 libSystem.B.dylib 0x9420b9d2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9420bf68 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9420bb86 start_wqthread + 30

Thread 6:
0 libSystem.B.dylib 0x9420b9d2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9420bf68 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9420bb86 start_wqthread + 30

Thread 7:
0 libSystem.B.dylib 0x941e60fa mach_msg_trap + 10
1 libSystem.B.dylib 0x941e6867 mach_msg + 68
2 com.apple.CoreFoundation 0x944d7faf __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x944d7094 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x944dcfd4 CFRunLoopRun + 84
5 com.apple.DesktopServices 0x904d4e13 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 643
6 ...ple.CoreServices.CarbonCore 0x91176dee PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x9421381d _pthread_start + 345
8 libSystem.B.dylib 0x942136a2 thread_start + 34

Thread 8:
0 libSystem.B.dylib 0x9420b9d2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9420bf68 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9420bb86 start_wqthread + 30

Thread 9:
0 libSystem.B.dylib 0x9420b9d2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9420bf68 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9420bb86 start_wqthread + 30

Thread 10:
0 com.apple.CoreFoundation 0x944a7c40 CFRelease + 112
1 com.clearleft.Silverback 0x00042c54 -[CLSilverbackMovieDecoder dealloc] + 21
2 com.clearleft.Silverback 0x00042bad -[CLSilverbackMovieDecoder initWithMovieAtPath:size:] + 1543
3 com.clearleft.Silverback 0x0003605a -[CLSilverbackSessionExporter beginSessionExport] + 1449
4 com.apple.CoreFoundation 0x94514a8d __invoking___ + 29
5 com.apple.CoreFoundation 0x945149f8 -[NSInvocation invoke] + 136
6 com.clearleft.Silverback 0x00037915 rlsCallBack + 125
7 com.apple.CoreFoundation 0x944da0fb __CFRunLoopDoSources0 + 1563
8 com.apple.CoreFoundation 0x944d7bbf __CFRunLoopRun + 1071
9 com.apple.CoreFoundation 0x944d7094 CFRunLoopRunSpecific + 452
10 com.apple.CoreFoundation 0x944d6ec1 CFRunLoopRunInMode + 97
11 com.apple.Foundation 0x94666378 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 279
12 com.clearleft.Silverback 0x00040e45 -[CLMessageThread messageThreadMain:] + 167
13 com.apple.Foundation 0x9462c8d4 -[NSThread main] + 45
14 com.apple.Foundation 0x9462c884 __NSThread__main__ + 1499
15 libSystem.B.dylib 0x9421381d _pthread_start + 345
16 libSystem.B.dylib 0x942136a2 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x10004005 ebx: 0x07000006 ecx: 0xbfffe42c edx: 0x941e60fa
edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffe468 esp: 0xbfffe42c
ss: 0x0000001f efl: 0x00000206 eip: 0x941e60fa cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x2eeed000

Binary Images:
0x1000 - 0x65fe7 +com.clearleft.Silverback 2.0 (427) /Applications/Silverback.app/Contents/MacOS/Silverback
0x94000 - 0x149fe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) /usr/lib/libcrypto.0.9.7.dylib
0x18f000 - 0x1a2ff7 +org.andymatuschak.Sparkle 1.5 Beta (bzr) (1.5) /Applications/Silverback.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x1b0000 - 0x1b3fff +com.yourcompany.yourcocoaframework ??? (1.0) /Applications/Silverback.app/Contents/Frameworks/MMICommon.framework/Versions/A/MMICommon
0x3579000 - 0x3581ff3 com.apple.URLMount.AFPPlugin 3.2.1 (3.2.1) /System/Library/Filesystems/NetFSPlugins/afp.bundle/Contents/MacOS/afp
0x5448000 - 0x54ccfe7 com.apple.xquery 1.3 (29) /System/Library/PrivateFrameworks/XQuery.framework/XQuery
0x7547000 - 0x76baff7 GLEngine ??? (???) /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x76ec000 - 0x7af1fe7 libclh.dylib 3.1.1 C (3.1.1) /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x7b69000 - 0x7b8cfe7 GLRendererFloat ??? (???) /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat
0xa18d000 - 0xa1d4ff7 com.apple.AppleShareClientCore 2.0 (2.0) /System/Library/Frameworks/AppleShareClientCore.framework/Versions/A/AppleShareClientCore
0x10000000 - 0x10001fff +com.aquaticmac.AquaticPrime ??? (1.0.6) /Applications/Silverback.app/Contents/Frameworks/AquaticPrime.framework/Versions/A/AquaticPrime
0x8f050000 - 0x8f711fef com.apple.GeForceGLDriver 1.6.16 (6.1.6) /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDriver
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) /usr/lib/dyld
0x90186000 - 0x901b7ff3 libTrueTypeScaler.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x9023a000 - 0x90248fe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) /usr/lib/libz.1.dylib
0x90249000 - 0x902b8ff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x902b9000 - 0x903abff7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) /usr/lib/libcrypto.0.9.8.dylib
0x903bf000 - 0x903e3ff7 libJPEG.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x9041b000 - 0x9041bff7 liblangid.dylib ??? (???) /usr/lib/liblangid.dylib
0x9041c000 - 0x904d2ffb libFontParser.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x904d3000 - 0x905aefe7 com.apple.DesktopServices 1.5.7 (1.5.7) /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x90660000 - 0x9066bff7 libCSync.A.dylib 543.50.0 (compatibility 64.0.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x9066c000 - 0x90692fff com.apple.DictionaryServices 1.1.1 (1.1.1) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x90693000 - 0x906c6ff7 com.apple.AE 496.4 (496.4) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x906c7000 - 0x906d7ff7 com.apple.DSObjCWrappers.Framework 10.6 (134) /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
0x906e3000 - 0x906f5ff7 com.apple.MultitouchSupport.framework 204.13 (204.13) /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x906f6000 - 0x90703ff7 com.apple.NetFS 3.2.1 (3.2.1) /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x90726000 - 0x90767ff7 libRIP.A.dylib 543.50.0 (compatibility 64.0.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x90798000 - 0x907f2fe7 com.apple.CorePDF 1.3 (1.3) /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x907f3000 - 0x907f7ff7 libGFXShared.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x9084d000 - 0x908a3ff7 com.apple.MeshKitRuntime 1.1 (49.2) /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshKitRuntime.framework/Versions/A/MeshKitRuntime
0x908d7000 - 0x908d9ff7 libRadiance.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x908e5000 - 0x9094ffe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) /usr/lib/libstdc++.6.dylib
0x90c47000 - 0x90dc9fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) /usr/lib/libicucore.A.dylib
0x90dca000 - 0x90e65ff7 com.apple.ApplicationServices.ATS 4.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x90e66000 - 0x90e6aff7 IOSurface ??? (???) /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x90e6b000 - 0x90e7ffe7 libbsm.0.dylib ??? (???) /usr/lib/libbsm.0.dylib
0x90e80000 - 0x90ea7ff7 com.apple.quartzfilters 1.6.0 (1.6.0) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters
0x90ee1000 - 0x90f19ff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) /usr/lib/libcups.2.dylib
0x9108b000 - 0x9108bff7 com.apple.Cocoa 6.6 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9108c000 - 0x910ceff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x910cf000 - 0x91148ff7 com.apple.PDFKit 2.5.1 (2.5.1) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versions/A/PDFKit
0x91149000 - 0x9114fff7 libCGXCoreImage.A.dylib 543.50.0 (compatibility 64.0.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x91150000 - 0x91470feb com.apple.CoreServices.CarbonCore 861.13 (861.13) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x91471000 - 0x914aeff7 com.apple.CoreMedia 0.484.11 (484.11) /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x914db000 - 0x914dbff7 com.apple.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x914dc000 - 0x91589fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) /usr/lib/libobjc.A.dylib
0x9158a000 - 0x9168bfe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) /usr/lib/libxml2.2.dylib
0x9168c000 - 0x9168dff7 com.apple.MonitorPanelFramework 1.3.0 (1.3.0) /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPanel
0x916ae000 - 0x9177ffe3 ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x91780000 - 0x919abff3 com.apple.QuartzComposer 4.1 (156.16) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer
0x919ac000 - 0x919fdff7 com.apple.HIServices 1.8.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x919fe000 - 0x91a39feb libFontRegistry.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x91a3a000 - 0x91b46ff7 libGLProgrammability.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x91b47000 - 0x91b67fe7 libresolv.9.dylib 41.0.0 (compatibility 1.0.0) /usr/lib/libresolv.9.dylib
0x91f6e000 - 0x91f9eff7 com.apple.MeshKit 1.1 (49.2) /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x91f9f000 - 0x920d6ff7 com.apple.CoreAUC 6.04.01 (6.04.01) /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x920d7000 - 0x920f3fe3 com.apple.openscripting 1.3.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x920f4000 - 0x92138ff3 com.apple.coreui 2 (114) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x92139000 - 0x9213cff7 libCoreVMClient.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x9213d000 - 0x921edff3 com.apple.ColorSync 4.6.3 (4.6.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x921ee000 - 0x923e3fe3 com.apple.JavaScriptCore 6533 (6533.13) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x923e4000 - 0x923e6ff7 com.apple.securityhi 4.0 (36638) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x923e7000 - 0x923f1fe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x923f2000 - 0x9241aff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) /usr/lib/libxslt.1.dylib
0x9241b000 - 0x9241bff7 com.apple.quartzframework 1.5 (1.5) /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x92426000 - 0x92434ff7 com.apple.opengl 1.6.8 (1.6.8) /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x92435000 - 0x924b5feb com.apple.SearchKit 1.3.0 (1.3.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x924b6000 - 0x925b8fef com.apple.MeshKitIO 1.1 (49.2) /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshKitIO.framework/Versions/A/MeshKitIO
0x925b9000 - 0x92672fe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) /usr/lib/libsqlite3.dylib
0x926c5000 - 0x9276eff7 com.apple.CFNetwork 454.9.7 (454.9.7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x9276f000 - 0x927d0fe7 com.apple.CoreText 3.1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x927d1000 - 0x927e1ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) /usr/lib/libsasl2.2.dylib
0x9284c000 - 0x928e4fe7 edu.mit.Kerberos 6.5.10 (6.5.10) /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x928e5000 - 0x92a13fe7 com.apple.CoreData 102.1 (251) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x92a96000 - 0x92adafe7 com.apple.Metadata 10.6.3 (507.10) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x92ae8000 - 0x92aeefff com.apple.CommonPanels 1.2.4 (91) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x92af7000 - 0x92b3aff7 com.apple.NavigationServices 3.5.4 (182) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x92b90000 - 0x92b93ff7 libCGXType.A.dylib 543.50.0 (compatibility 64.0.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x92c71000 - 0x92d9dffb com.apple.MediaToolbox 0.484.11 (484.11) /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x92d9e000 - 0x92e68fef com.apple.CoreServices.OSServices 357 (357) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x92e69000 - 0x92ea7ff7 com.apple.QuickLookFramework 2.2 (327.4) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x92ea8000 - 0x92ecafef com.apple.DirectoryService.Framework 3.6 (621.3) /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0x92f43000 - 0x92f4fff7 libkxld.dylib ??? (???) /usr/lib/system/libkxld.dylib
0x92f50000 - 0x9307cfff com.apple.audio.toolbox.AudioToolbox 1.6.3 (1.6.3) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9307d000 - 0x930d8ff7 com.apple.framework.IOKit 2.0 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x930d9000 - 0x930d9ff7 com.apple.ApplicationServices 38 (38) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x93149000 - 0x93199ff7 com.apple.framework.familycontrols 2.0.1 (2010) /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x9319a000 - 0x931a3ff7 com.apple.DiskArbitration 2.3 (2.3) /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x931a4000 - 0x9321cfef com.apple.AppleVAFramework 4.9.20 (4.9.20) /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x93244000 - 0x93426fff com.apple.imageKit 2.0.3 (1.0) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Versions/A/ImageKit
0x93427000 - 0x937a6fe3 com.apple.RawCamera.bundle 3.0.3 (529) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x937a7000 - 0x93bbdff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x93bbe000 - 0x93eb7fef com.apple.QuickTime 7.6.6 (1742) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x93eb8000 - 0x93f4afe3 com.apple.print.framework.PrintCore 6.2 (312.5) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x93f59000 - 0x93f9cff7 libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x940c3000 - 0x94171ff3 com.apple.ink.framework 1.3.3 (107) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x94172000 - 0x941e0ff7 com.apple.QuickLookUIFramework 2.2 (327.4) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x941e1000 - 0x941e4fe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) /usr/lib/system/libmathCommon.A.dylib
0x941e5000 - 0x9438bfeb libSystem.B.dylib 125.2.0 (compatibility 1.0.0) /usr/lib/libSystem.B.dylib
0x9438c000 - 0x9449afe7 com.apple.WebKit 6533 (6533.16) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x9449b000 - 0x94615fe3 com.apple.CoreFoundation 6.6.3 (550.29) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x94616000 - 0x94886ffb com.apple.Foundation 6.6.3 (751.29) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x94887000 - 0x95076557 com.apple.CoreGraphics 1.543.50 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x95173000 - 0x95188fff com.apple.ImageCapture 6.0 (6.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x95189000 - 0x9520bffb SecurityFoundation ??? (???) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x952bb000 - 0x952bbff7 com.apple.CoreServices 44 (44) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x952fe000 - 0x95344ffb com.apple.CoreMediaIOServices 130.0 (1035) /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOServices
0x95345000 - 0x95346ff7 com.apple.audio.units.AudioUnit 1.6.3 (1.6.3) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x95347000 - 0x9534affb com.apple.help 1.3.1 (41) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x9538e000 - 0x95dd6ff7 com.apple.WebCore 6533 (6533.16) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x95dd7000 - 0x95de8ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x95de9000 - 0x96151ff7 com.apple.QuartzCore 1.6.2 (227.22) /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x96152000 - 0x96159ff3 com.apple.print.framework.Print 6.1 (237.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x9615a000 - 0x9615aff7 com.apple.Accelerate 1.6 (Accelerate 1.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9615b000 - 0x96614ffb com.apple.VideoToolbox 0.484.11 (484.11) /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x96615000 - 0x96652ff7 com.apple.SystemConfiguration 1.10.2 (1.10.2) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x96653000 - 0x9665dffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x96788000 - 0x967c7ff7 com.apple.ImageCaptureCore 1.0.2 (1.0.2) /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x967c8000 - 0x96811fe7 libTIFF.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x96812000 - 0x96858ff7 libauto.dylib ??? (???) /usr/lib/libauto.dylib
0x96890000 - 0x96938ffb com.apple.QD 3.35 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x9693b000 - 0x9694fffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x96950000 - 0x97230ff7 com.apple.AppKit 6.6.6 (1038.29) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x97231000 - 0x9724cff7 libPng.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9724d000 - 0x972a5fe7 com.apple.datadetectorscore 2.0 (80.7) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x972a6000 - 0x972a6ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x972a7000 - 0x975cbfef com.apple.HIToolbox 1.6.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x975cc000 - 0x9782ffef com.apple.security 6.1.1 (37594) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9793d000 - 0x979b8fe7 com.apple.audio.CoreAudio 3.2.2 (3.2.2) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x979b9000 - 0x97afcfef com.apple.QTKit 7.6.6 (1742) /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x97b09000 - 0x97cc3fe3 com.apple.ImageIO.framework 3.0.3 (3.0.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x97cd4000 - 0x97cf5fe7 com.apple.opencl 12.1 (12.1) /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x97cf6000 - 0x97cfdff7 com.apple.agl 3.0.12 (AGL-3.0.12) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x97d03000 - 0x97d67ffb com.apple.htmlrendering 72 (1.1.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x97de7000 - 0x97e34feb com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x97e35000 - 0x97e66ff7 libGLImage.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x97f3c000 - 0x97f3cff7 com.apple.Carbon 150 (152) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x97fea000 - 0x98087fe3 com.apple.LaunchServices 362.1 (362.1) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x98088000 - 0x980a0ff7 com.apple.CFOpenDirectory 10.6 (10.6) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x980a4000 - 0x980a8ff7 libGIF.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x980a9000 - 0x984deff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x986bb000 - 0x98798ff7 com.apple.vImage 4.0 (4.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x987a1000 - 0x987a6ff7 com.apple.OpenDirectory 10.6 (10.6) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x987a7000 - 0x987c5ff7 com.apple.CoreVideo 1.6.1 (45.4) /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x987c6000 - 0x99716fe3 com.apple.QuickTimeComponents.component 7.6.6 (1742) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
0x9991e000 - 0x99929ff7 libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9992a000 - 0x99930ff7 com.apple.DisplayServicesFW 2.2.2 (251) /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x99931000 - 0x99932ff7 com.apple.TrustEvaluationAgent 1.1 (1) /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0xbb100000 - 0xbb103fe7 libLatinSuppConverter.dylib 49.0.0 (compatibility 1.0.0) /System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib
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  • Hi there,

    I'm sorry you've been experiencing problems with Silverback. Thank you for sending the logs, that's really useful - I'll pass those along to one of my colleagues and we'll get back to you shortly.

    Also, it sounds as though you are, but can I just check that you're exporting on the same machine that recorded the sessions? Recording on an old PPC machine then exporting on Intel is not supported and will certainly cause crashes (and vice-versa).

    Kind regards,

    Kate
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  • Hi Kate,

    I did it on the same machine. It is an intel MacBook pro.

    Cheers,
    Chat.
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  • Hi Chat,

    Not sure if this might help - another user experienced problems after recording a session without the iSight video capturing, but then when exporting found the menu option for exporting the iSight video was set to 'Yes'. That option needed to be reset to 'No' for it to export properly.

    In any case, my colleagues are still looking in to your case and I'll let you know as soon as I have more details.

    Kate
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  • I’m thankful
    Hi Kate,

    That helps! I can export the video now.

    Thanks,
    Chat.
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  • Hi Chat,

    Ah, super! Glad that solved the problem.

    Kate
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  • It's not really resolved if you have to have iSight video capturing on. I'm trying to record a project that I don't want iSight capture. Is there a fix for this?
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  • I experienced export and preview crashes consistently but then I disabled my second monitor and it seem to resolve the issue.
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  • I’m happy
    I had this issue when I disabled iSight capture but left iSight export to Yes. Switching iSight export to No, resolved the issue.
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  • I’m tolerant
    I hit the same problem (the iSight didn't record because it says camera not found) then it crashed on export, but changing the export settings in the Preferences seems to have fixed it.
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  • I have the same problem, changed the export settings and seems to have fix the problem.
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  • I have the same problem but. I never had such a problem before and I really need these videos!!
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  • It might be because I had 2 monitors. BUt now... how do I export them? Is there a way to change the meta files or anything?
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  • Hi Isabelle,

    If you go to the Silverback website you can download the updated version, 2.0.1, which contains some bug fixes. In the meantime you could try updating the export settings in the Preferences, as above, which has been solving the problem for other users. Let us know how you get on.

    Best wishes,

    Kate
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  • I have the latest version. And I've updated the export setting. Someone said he had problems because he has 2 monitors. It's my case. But it's note the first time I do it and I never had any problems before. But that was with Silverback 1. I really need those exports! What could I try now?
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  • This is my crash log. Can that help?

    Process: Silverback [1651]
    Path: /Users/Isa/Downloads/Silverback2.app/Contents/MacOS/Silverback
    Identifier: com.clearleft.Silverback
    Version: 2.0.1 (501)
    Code Type: X86 (Native)
    Parent Process: launchd [114]

    Date/Time: 2010-10-29 10:04:05.530 -0400
    OS Version: Mac OS X 10.6.4 (10F569)
    Report Version: 6

    Exception Type: EXC_CRASH (SIGSEGV)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 libSystem.B.dylib 0x984120fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x98412867 mach_msg + 68
    2 com.apple.CoreFoundation 0x95161faf __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x95161094 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x95160ec1 CFRunLoopRunInMode + 97
    5 com.apple.AppKit 0x98828e75 -[NSMoveHelper _doAnimation] + 1008
    6 com.apple.AppKit 0x988266f6 -[NSMoveHelper(NSSheets) _moveParent:andOpenSheet:] + 1666
    7 com.apple.AppKit 0x98826047 -[NSWindow(NSSheets) _orderFrontRelativeToWindow:] + 206
    8 com.apple.AppKit 0x98645bd6 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1320
    9 com.apple.AppKit 0x9882101f -[NSApplication _orderFrontModalWindow:relativeToWindow:] + 773
    10 com.apple.AppKit 0x988209f2 -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextInfo:] + 826
    11 com.clearleft.Silverback 0x0000e467 -[CLSilverbackEditorWindowController(Exporting) beginExportToPath:] + 793
    12 com.apple.AppKit 0x98b5930a -[NSSavePanel _didEndSheet:returnCode:contextInfo:] + 295
    13 com.apple.AppKit 0x9882c1e9 -[NSApplication endSheet:returnCode:] + 349
    14 com.apple.AppKit 0x98b52574 -[NSSavePanel dismissWindow:] + 97
    15 com.apple.AppKit 0x98b56063 -[NSSavePanel overwriteAlertDidEnd:returnCode:contextInfo:] + 147
    16 com.apple.AppKit 0x9882c6d4 -[NSAlert didEndAlert:returnCode:contextInfo:] + 95
    17 com.apple.AppKit 0x9882c1e9 -[NSApplication endSheet:returnCode:] + 349
    18 com.apple.AppKit 0x9882c07c -[NSAlert buttonPressed:] + 392
    19 com.apple.AppKit 0x9868cf1e -[NSApplication sendAction:to:from:] + 112
    20 com.apple.AppKit 0x9876c699 -[NSControl sendAction:to:] + 108
    21 com.apple.AppKit 0x98768146 -[NSCell _sendActionFrom:] + 169
    22 com.apple.AppKit 0x9876743d -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1808
    23 com.apple.AppKit 0x987bca61 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 524
    24 com.apple.AppKit 0x98765e93 -[NSControl mouseDown:] + 812
    25 com.apple.AppKit 0x98763e9c -[NSWindow sendEvent:] + 5549
    26 com.apple.AppKit 0x9867caff -[NSApplication sendEvent:] + 6431
    27 com.apple.AppKit 0x986105bb -[NSApplication run] + 917
    28 com.apple.AppKit 0x986085ed NSApplicationMain + 574
    29 com.clearleft.Silverback 0x00002f4e _start + 216
    30 com.clearleft.Silverback 0x00002e75 start + 41

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x98438942 kevent + 10
    1 libSystem.B.dylib 0x9843905c _dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x98438519 _dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x984382be _dispatch_worker_thread2 + 240
    4 libSystem.B.dylib 0x98437d41 _pthread_wqthread + 390
    5 libSystem.B.dylib 0x98437b86 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x984120fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x98412867 mach_msg + 68
    2 com.apple.CoreFoundation 0x95161faf __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x95161094 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x95160ec1 CFRunLoopRunInMode + 97
    5 com.apple.Foundation 0x9793142c +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
    6 com.apple.Foundation 0x978f88d4 -[NSThread main] + 45
    7 com.apple.Foundation 0x978f8884 __NSThread__main__ + 1499
    8 libSystem.B.dylib 0x9843f81d _pthread_start + 345
    9 libSystem.B.dylib 0x9843f6a2 thread_start + 34

    Thread 3:
    0 libSystem.B.dylib 0x98431086 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x951a180d __CFSocketManager + 1085
    2 libSystem.B.dylib 0x9843f81d _pthread_start + 345
    3 libSystem.B.dylib 0x9843f6a2 thread_start + 34

    Thread 4:
    0 libSystem.B.dylib 0x984379d2 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x98437f68 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x98437b86 start_wqthread + 30

    Thread 5:
    0 libSystem.B.dylib 0x984379d2 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x98437f68 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x98437b86 start_wqthread + 30

    Thread 6:
    0 libSystem.B.dylib 0x984379d2 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x98437f68 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x98437b86 start_wqthread + 30

    Thread 7:
    0 libSystem.B.dylib 0x984379d2 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x98437f68 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x98437b86 start_wqthread + 30

    Thread 8:
    0 libSystem.B.dylib 0x984120fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x98412867 mach_msg + 68
    2 com.apple.CoreFoundation 0x95161faf __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x95161094 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x95166fd4 CFRunLoopRun + 84
    5 com.apple.DesktopServices 0x96bb7e13 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 643
    6 ...ple.CoreServices.CarbonCore 0x96655dee PrivateMPEntryPoint + 68
    7 libSystem.B.dylib 0x9843f81d _pthread_start + 345
    8 libSystem.B.dylib 0x9843f6a2 thread_start + 34

    Thread 9:
    0 libSystem.B.dylib 0x984379d2 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x98437f68 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x98437b86 start_wqthread + 30

    Thread 10:
    0 libSystem.B.dylib 0xffff0825 __memcpy + 133
    1 com.clearleft.Silverback 0x0003d76f -[CLSilverbackEventStreamReader stepEventStream] + 216
    2 com.clearleft.Silverback 0x0003bee1 -[CLSilverbackEventStreamReader stepForwardToTime:] + 39
    3 com.clearleft.Silverback 0x00035533 -[CLSilverbackSessionExporter exportFrame] + 75
    4 com.clearleft.Silverback 0x00034db3 -[CLSilverbackSessionExporter exportStep] + 1024
    5 com.apple.CoreFoundation 0x9519ea8d __invoking___ + 29
    6 com.apple.CoreFoundation 0x9519e9f8 -[NSInvocation invoke] + 136
    7 com.clearleft.Silverback 0x000378d0 rlsCallBack + 125
    8 com.apple.CoreFoundation 0x951640fb __CFRunLoopDoSources0 + 1563
    9 com.apple.CoreFoundation 0x95161bbf __CFRunLoopRun + 1071
    10 com.apple.CoreFoundation 0x95161094 CFRunLoopRunSpecific + 452
    11 com.apple.CoreFoundation 0x95160ec1 CFRunLoopRunInMode + 97
    12 com.apple.Foundation 0x97932378 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 279
    13 com.clearleft.Silverback 0x00040e00 -[CLMessageThread messageThreadMain:] + 167
    14 com.apple.Foundation 0x978f88d4 -[NSThread main] + 45
    15 com.apple.Foundation 0x978f8884 __NSThread__main__ + 1499
    16 libSystem.B.dylib 0x9843f81d _pthread_start + 345
    17 libSystem.B.dylib 0x9843f6a2 thread_start + 34

    Thread 11:
    0 libSystem.B.dylib 0x9841215a semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x9843fca5 _pthread_cond_wait + 1066
    2 libSystem.B.dylib 0x9846e848 pthread_cond_timedwait_relative_np + 47
    3 ...ple.CoreServices.CarbonCore 0x966763b5 TSWaitOnConditionTimedRelative + 242
    4 ...ple.CoreServices.CarbonCore 0x966760f3 TSWaitOnSemaphoreCommon + 511
    5 ...ickTimeComponents.component 0x91a9d8bd ReadSchedulerThreadEntryPoint + 4698
    6 libSystem.B.dylib 0x9843f81d _pthread_start + 345
    7 libSystem.B.dylib 0x9843f6a2 thread_start + 34

    Thread 12:
    0 libSystem.B.dylib 0x98440b0a getattrlist$UNIX2003 + 10
    1 ...ple.CoreServices.CarbonCore 0x966410e8 GetPathVolFSAttributes(char const*, unsigned long, FSAttributeInfo*, unsigned long, unsigned char*) + 266
    2 ...ple.CoreServices.CarbonCore 0x966407b8 PathGetObjectInfo(char const*, unsigned long, unsigned long, short*, unsigned long*, unsigned long*, char*, unsigned long*, unsigned char*) + 250
    3 ...ple.CoreServices.CarbonCore 0x966405f8 FSPathMakeRefInternal(unsigned char const*, unsigned long, unsigned long, FSRef*, unsigned char*) + 134
    4 ...ple.CoreServices.CarbonCore 0x96640570 FSPathMakeRef + 47
    5 com.apple.CoreFoundation 0x951686a4 __CFCarbonCore_FSPathMakeRef + 68
    6 com.apple.CoreFoundation 0x951683ef _CFGetFSRefFromURL + 767
    7 com.apple.CoreFoundation 0x951680e2 CFURLGetFSRef + 34
    8 ...ple.CoreServices.CarbonCore 0x9669603b CMOpenResourcesMapped(__CFURL const*, unsigned char) + 61
    9 ...ple.CoreServices.CarbonCore 0x96695f3f CMOpenBundleResourceFilesMapped + 728
    10 ...ple.CoreServices.CarbonCore 0x96695c64 _cf_openResourceFork(rtFile*, CMCombinedResRef*) + 27
    11 ...ple.CoreServices.CarbonCore 0x966c3343 _firsttime_cf_openResourceFork(rtFile*, CMCombinedResRef*) + 50
    12 ...ple.CoreServices.CarbonCore 0x96695b93 OpenMappedComponentFile(ComponentRecord*, CMCombinedResRef*, PerOpenedResFile**) + 119
    13 ...ple.CoreServices.CarbonCore 0x966958d2 loadComponentResource(RegisteredComponent*, unsigned long, short, char***, CMCombinedResRef*, unsigned char) + 461
    14 ...ple.CoreServices.CarbonCore 0x966c693e internalGetComponentPublicResource(RegisteredComponent*, unsigned long, short, char***, CMCombinedResRef*) + 155
    15 ...ple.CoreServices.CarbonCore 0x966c722a GetComponentPublicResourceList + 321
    16 com.apple.QuickTime 0x971c7fda startUsingCachedCodecCharacterizations + 264
    17 com.apple.QuickTime 0x971c7626 FindBestChain + 29
    18 com.apple.QuickTime 0x971c61fc ICMSequenceGetChain + 392
    19 com.apple.QuickTime 0x971bf3f1 DoBandedDecompress + 5677
    20 com.apple.QuickTime 0x971bdbd5 ICMAction + 1177
    21 com.apple.QuickTime 0x971bc7e4 ICMDeviceLoop + 546
    22 com.apple.QuickTime 0x971c5747 DecompressSequenceFrameWhen + 714
    23 com.apple.QuickTime 0x971c5478 DecompressSequenceFrameS + 61
    24 com.apple.QuickTime 0x9726f4dc icmCopyUsingSequence + 3251
    25 com.apple.QuickTime 0x9726ffcf icmCopyFromPixelBufferToPixelBuffer + 868
    26 com.apple.QuickTime 0x972621b7 icmCompressionSessionEncodeFrameInternal + 687
    27 com.apple.QuickTime 0x97262acb ICMCompressionSessionEncodeFrame + 88
    28 com.clearleft.Silverback 0x00022849 -[CLSilverbackMovieWriter(Private) processVideoData:forTime:] + 91
    29 com.clearleft.Silverback 0x0002243e -[CLSilverbackMovieWriter(Private) movieWritingThread] + 660
    30 com.apple.Foundation 0x978f88d4 -[NSThread main] + 45
    31 com.apple.Foundation 0x978f8884 __NSThread__main__ + 1499
    32 libSystem.B.dylib 0x9843f81d _pthread_start + 345
    33 libSystem.B.dylib 0x9843f6a2 thread_start + 34

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x10004005 ebx: 0x07000006 ecx: 0xbfffe35c edx: 0x984120fa
    edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffe398 esp: 0xbfffe35c
    ss: 0x0000001f efl: 0x00000206 eip: 0x984120fa cs: 0x00000007
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x54c21000

    Binary Images:
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  • Hi Isabelle,

    Thanks for sending those through - I've passed them on to our developer, who will investigate and we'll get back to you as soon as we can.

    One question - is there a second camera in the external display that's plugged in simultaneously with it?

    Kind regards,

    Kate
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  • Hi Isabelle,

    A couple more questions for you: are you able to send us the project files? And can you view the sessions in the preview window, or does that crash also?

    Many thanks,

    Kate
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  • Second camera : No second camera on the monitor.
    Preview the session : I can't preview the session. It crashes.
    Project : It's very heavy. Maybe I can send you one of the shortest session. Where should I send you the projet file ? What should I send exactly?

    Thanks,
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  • Hi Isabelle,

    We have an FTP server than you can use to send us one of your project files. Are you able to upload via FTP at your end?

    I have created a directory called 'isabelle' in the root of the FTP server where you can leave the files.

    If you are happy and able to do this the server details are:

    hostname: ftp.silverbackapp.com
    username: upload
    password: SBUapr2009

    You should be able to find the project files on your machine in:

    /Users/[username]/Library/Application Support/Silverback/Projects

    Regards,
    Andy.
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  • I’m thankful
    FTP is not a problem for me.
    I will send the files tomorrow.
    Thanks,
    Isabelle
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  • Hi, i'm uploading my files at the moment. It will be there in about 30 minutes. I have only put 1 session. Else, it was way to big.
    Thanks!
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  • Hi Isabelle,

    I see your uploaded project files. I have passed these on to the developer to help him debug your issue, and will keep you informed over the coming days.

    Regards,
    Andy.
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  • I don't if this helps, but today I experienced some crashing on Silverback after I disabled 'Capture iSight video & audio'.

    I discovered when I set Export > Show iSight video to 'No' that fixed the problem.
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  • HI there
    I had emailed support but thought might try here
    I have the trial version and want to export just the select tasks. When i do it, the status bar is blue like its completed and it just stays there. there is no isight video captured btw. Also, the entire session export works fine.
    But i want just the sessions for now and cant get it to work.
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  • Hi Isabelle,

    It looks like we have a fix for your issue (and the external monitor issue in general). We'd like to send you a new build of Silverback to check this is the case.

    Could you email me at andy.hume@clearleft.com and I will let you know the steps to take.

    Thank-you for helping us debug this problem, it's a great help to us to get such detailed feedback (logs, project files, etc).

    Cheers,
    Andy.
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  • I just had my entire system crash on export...

    I'm sending the log to Andy.

    B
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