Crashes on opening

hi, I was using the earlier version of SB with no problem. Then I downloaded the lastest version and now it keeps crashing every time I try to open it. I am on OSX 10.7.4 build 11E53. Any solutions?
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  • Hi Maish

    When Silverback crashes, does a window appear, or does the application exit immediately?

    Can you send your crash log to us? Follow these steps to do so:

    1. Open Finder
    2. In the menu bar, click Go -> Go to Folder...
    3. Paste the following: ~/Library/Logs/Silverback/
    4. Delete the file 'Silverback.log'
    5. Open Silverback
    6. Open the new 'Silverback.log' file in a text editor and paste the contents here.


    Thanks
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  • I deleted the logs as was suggested by one of the threads, so there is nothing there. However, every time I launch SB it crashes and I have the following:

    Process: Silverback [10588]
    Path: /Applications/Silverback.app/Contents/MacOS/Silverback
    Identifier: com.clearleft.Silverback
    Version: 2.5.4 (514)
    Code Type: X86 (Native)
    Parent Process: launchd [148]
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  • Hi Maish

    Thanks for giving us that, unfortunately there isn't much information in your crash log to help us identify the issue.

    If you've got any audio components installed such as Xvid or DivX, try removing those first as they are known to interfere with Silverback

    Also, sometimes deleting the preferences solves issues with Silverback. To delete the preferences, navigate to ~/Library/Preferences (by clicking Go to folder...) and delete the file com.clearleft.Silverback.plist

    Does it still crash after doing these things?
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  • OK, I managed to get the log file. Here it is.

    2012-06-18 13:02:45.379 [0x220770] Silverback Previewing Audio
    2012-06-18 13:02:45.446 [0x220770] Silverback Setting device to default with UID AppleHDAEngineInput:1B,0,1,0:1
    2012-06-18 13:02:45.479 [0x220770] Silverback Recording audio with "Built-in Microphone", UID "AppleHDAEngineInput:1B,0,1,0:1"
    2012-06-18 13:02:45.479 [0x220770] Silverback Previewing Video
    2012-06-18 13:02:45.761 [0x220770] Silverback Using video device FaceTime HD Camera (Built-in), input (number 0)
    2012-06-18 13:02:45.773 [0x220770] Silverback nsr: top = 0 left = 0 bottom = 1200 right = 1600
    2012-06-18 13:02:46.396 [main-0x220770] SilverbackController Waking up
    2012-06-18 13:02:46.924 [main-0x220770] SilverbackController Finished Launching
    2012-06-18 13:02:46.928 [main-0x220770] SilverbackController LittleEndian
    2012-06-18 13:02:46.938 [main-0x220770] SilverbackController Cleaning up temp files
    2012-06-18 13:02:46.941 [main-0x220770] SilverbackController tmpDirPath = /var/tmp
    2012-06-18 13:02:46.941 [main-0x220770] SilverbackController fileName = .BlankFile
    2012-06-18 13:02:46.941 [main-0x220770] SilverbackController fileName = .wmp4
    2012-06-18 13:02:46.941 [main-0x220770] SilverbackController fileName = launchd
    2012-06-18 13:02:46.942 [main-0x220770] SilverbackController isTrialPeriodOver = 1 firstRunDate = 2008-08-05 15:29:42 +0000
    2012-06-18 13:02:52.812 [main-0x25ec90] SilverbackController Waking up
    2012-06-18 13:02:52.851 [main-0x25ec90] Silverback Previewing Audio
    2012-06-18 13:02:52.915 [main-0x25ec90] Silverback Setting device to default with UID AppleHDAEngineInput:1B,0,1,0:1
    2012-06-18 13:02:52.948 [main-0x25ec90] Silverback Recording audio with "Built-in Microphone", UID "AppleHDAEngineInput:1B,0,1,0:1"
    2012-06-18 13:02:52.948 [main-0x25ec90] Silverback Previewing Video
    2012-06-18 13:02:53.236 [main-0x25ec90] Silverback Using video device FaceTime HD Camera (Built-in), input (number 0)
    2012-06-18 13:02:53.247 [main-0x25ec90] Silverback nsr: top = 0 left = 0 bottom = 1200 right = 1600
    2012-06-18 13:02:54.337 [main-0x25ec90] SilverbackController Finished Launching
    2012-06-18 13:02:54.341 [main-0x25ec90] SilverbackController LittleEndian
    2012-06-18 13:02:54.350 [main-0x25ec90] SilverbackController Cleaning up temp files
    2012-06-18 13:02:54.354 [main-0x25ec90] SilverbackController tmpDirPath = /var/tmp
    2012-06-18 13:02:54.354 [main-0x25ec90] SilverbackController fileName = .BlankFile
    2012-06-18 13:02:54.354 [main-0x25ec90] SilverbackController fileName = .wmp4
    2012-06-18 13:02:54.354 [main-0x25ec90] SilverbackController fileName = launchd
    2012-06-18 13:02:54.355 [main-0x25ec90] SilverbackController isTrialPeriodOver = 1 firstRunDate = 2008-08-05 15:29:42 +0000
    2012-06-18 13:03:01.591 [main-0x27ad60] SilverbackController Waking up
    2012-06-18 13:03:01.632 [main-0x27ad60] Silverback Previewing Audio
    2012-06-18 13:03:01.698 [main-0x27ad60] Silverback Setting device to default with UID AppleHDAEngineInput:1B,0,1,0:1
    2012-06-18 13:03:01.731 [main-0x27ad60] Silverback Recording audio with "Built-in Microphone", UID "AppleHDAEngineInput:1B,0,1,0:1"
    2012-06-18 13:03:01.731 [main-0x27ad60] Silverback Previewing Video
    2012-06-18 13:03:02.015 [main-0x27ad60] Silverback Using video device FaceTime HD Camera (Built-in), input (number 0)
    2012-06-18 13:03:02.026 [main-0x27ad60] Silverback nsr: top = 0 left = 0 bottom = 1200 right = 1600
    2012-06-18 13:03:03.184 [main-0x27ad60] SilverbackController Finished Launching
    2012-06-18 13:03:03.187 [main-0x27ad60] SilverbackController LittleEndian
    2012-06-18 13:03:03.197 [main-0x27ad60] SilverbackController Cleaning up temp files
    2012-06-18 13:03:03.200 [main-0x27ad60] SilverbackController tmpDirPath = /var/tmp
    2012-06-18 13:03:03.200 [main-0x27ad60] SilverbackController fileName = .BlankFile
    2012-06-18 13:03:03.201 [main-0x27ad60] SilverbackController fileName = .wmp4
    2012-06-18 13:03:03.201 [main-0x27ad60] SilverbackController fileName = launchd
    2012-06-18 13:03:03.201 [main-0x27ad60] SilverbackController isTrialPeriodOver = 1 firstRunDate = 2008-08-05 15:29:42 +0000
    2012-06-18 13:04:05.926 [0x28e9b0] Silverback Previewing Audio
    2012-06-18 13:04:05.992 [0x28e9b0] Silverback Setting device to default with UID AppleHDAEngineInput:1B,0,1,0:1
    2012-06-18 13:04:06.024 [0x28e9b0] Silverback Recording audio with "Built-in Microphone", UID "AppleHDAEngineInput:1B,0,1,0:1"
    2012-06-18 13:04:06.024 [0x28e9b0] Silverback Previewing Video
    2012-06-18 13:04:06.311 [0x28e9b0] Silverback Using video device FaceTime HD Camera (Built-in), input (number 0)
    2012-06-18 13:04:06.321 [0x28e9b0] Silverback nsr: top = 0 left = 0 bottom = 1200 right = 1600
    2012-06-18 13:04:06.944 [main-0x28e9b0] SilverbackController Waking up
    2012-06-18 13:04:07.479 [main-0x28e9b0] SilverbackController Finished Launching
    2012-06-18 13:04:07.483 [main-0x28e9b0] SilverbackController LittleEndian
    2012-06-18 13:04:07.495 [main-0x28e9b0] SilverbackController Cleaning up temp files
    2012-06-18 13:04:07.498 [main-0x28e9b0] SilverbackController tmpDirPath = /var/tmp
    2012-06-18 13:04:07.499 [main-0x28e9b0] SilverbackController fileName = .BlankFile
    2012-06-18 13:04:07.499 [main-0x28e9b0] SilverbackController fileName = .wmp4
    2012-06-18 13:04:07.499 [main-0x28e9b0] SilverbackController fileName = launchd
    2012-06-18 13:04:07.499 [main-0x28e9b0] SilverbackController isTrialPeriodOver = 1 firstRunDate = 2008-08-05 15:29:42 +0000
    2012-06-18 13:07:26.271 [main-0x286aa0] SilverbackController Waking up
    2012-06-18 13:07:27.295 [main-0x286aa0] Silverback Previewing Audio
    2012-06-18 13:07:28.473 [main-0x286aa0] Silverback Setting device to default with UID AppleHDAEngineInput:1B,0,1,0:1
    2012-06-18 13:07:28.513 [main-0x286aa0] Silverback Recording audio with "Built-in Microphone", UID "AppleHDAEngineInput:1B,0,1,0:1"
    2012-06-18 13:07:28.513 [main-0x286aa0] Silverback Previewing Video
    2012-06-18 13:07:32.303 [main-0x286aa0] Silverback Using video device FaceTime HD Camera (Built-in), input (number 0)
    2012-06-18 13:07:32.351 [main-0x286aa0] Silverback nsr: top = 0 left = 0 bottom = 1200 right = 1600
    2012-06-18 13:07:33.963 [main-0x286aa0] SilverbackController Finished Launching
    2012-06-18 13:07:33.966 [main-0x286aa0] SilverbackController LittleEndian
    2012-06-18 13:07:34.102 [main-0x286aa0] SilverbackController Cleaning up temp files
    2012-06-18 13:07:34.105 [main-0x286aa0] SilverbackController tmpDirPath = /var/tmp
    2012-06-18 13:07:34.105 [main-0x286aa0] SilverbackController fileName = .BlankFile
    2012-06-18 13:07:34.105 [main-0x286aa0] SilverbackController fileName = .wmp4
    2012-06-18 13:07:34.105 [main-0x286aa0] SilverbackController fileName = launchd
    2012-06-18 13:07:34.106 [main-0x286aa0] SilverbackController isTrialPeriodOver = 1 firstRunDate = 2008-08-05 15:29:42 +0000
    2012-06-18 13:08:17.450 [main-0x28e650] SilverbackController Waking up
    2012-06-18 13:08:17.489 [main-0x28e650] Silverback Previewing Audio
    2012-06-18 13:08:17.557 [main-0x28e650] Silverback Setting device to default with UID AppleHDAEngineInput:1B,0,1,0:1
    2012-06-18 13:08:17.591 [main-0x28e650] Silverback Recording audio with "Built-in Microphone", UID "AppleHDAEngineInput:1B,0,1,0:1"
    2012-06-18 13:08:17.591 [main-0x28e650] Silverback Previewing Video
    2012-06-18 13:08:17.879 [main-0x28e650] Silverback Using video device FaceTime HD Camera (Built-in), input (number 0)
    2012-06-18 13:08:17.890 [main-0x28e650] Silverback nsr: top = 0 left = 0 bottom = 1200 right = 1600
    2012-06-18 13:08:19.040 [main-0x28e650] SilverbackController Finished Launching
    2012-06-18 13:08:19.046 [main-0x28e650] SilverbackController LittleEndian
    2012-06-18 13:08:19.057 [main-0x28e650] SilverbackController Cleaning up temp files
    2012-06-18 13:08:19.062 [main-0x28e650] SilverbackController tmpDirPath = /var/tmp
    2012-06-18 13:08:19.062 [main-0x28e650] SilverbackController fileName = .BlankFile
    2012-06-18 13:08:19.062 [main-0x28e650] SilverbackController fileName = .wmp4
    2012-06-18 13:08:19.062 [main-0x28e650] SilverbackController fileName = launchd
    2012-06-18 13:08:19.063 [main-0x28e650] SilverbackController isTrialPeriodOver = 1 firstRunDate = 2008-08-05 15:29:42 +0000
    2012-06-18 13:43:09.181 [0x241cb0] Silverback Previewing Audio
    2012-06-18 13:43:09.249 [0x241cb0] Silverback Setting device to default with UID AppleHDAEngineInput:1B,0,1,0:1
    2012-06-18 13:43:09.281 [0x241cb0] Silverback Recording audio with "Built-in Microphone", UID "AppleHDAEngineInput:1B,0,1,0:1"
    2012-06-18 13:43:09.281 [0x241cb0] Silverback Previewing Video
    2012-06-18 13:43:09.570 [0x241cb0] Silverback Using video device FaceTime HD Camera (Built-in), input (number 0)
    2012-06-18 13:43:09.580 [0x241cb0] Silverback nsr: top = 0 left = 0 bottom = 1200 right = 1600
    2012-06-18 13:43:10.194 [main-0x241cb0] SilverbackController Waking up
    2012-06-18 13:43:10.742 [main-0x241cb0] SilverbackController Finished Launching
    2012-06-18 13:43:10.746 [main-0x241cb0] SilverbackController LittleEndian
    2012-06-18 13:43:10.755 [main-0x241cb0] SilverbackController Cleaning up temp files
    2012-06-18 13:43:10.759 [main-0x241cb0] SilverbackController tmpDirPath = /var/tmp
    2012-06-18 13:43:10.759 [main-0x241cb0] SilverbackController fileName = .BlankFile
    2012-06-18 13:43:10.759 [main-0x241cb0] SilverbackController fileName = .wmp4
    2012-06-18 13:43:10.759 [main-0x241cb0] SilverbackController fileName = launchd
    2012-06-18 13:43:10.760 [main-0x241cb0] SilverbackController isTrialPeriodOver = 1 firstRunDate = 2008-08-05 15:29:42 +0000
    2012-06-18 13:43:17.093 [main-0x213540] SilverbackController Waking up
    2012-06-18 13:43:17.131 [main-0x213540] Silverback Previewing Audio
    2012-06-18 13:43:17.200 [main-0x213540] Silverback Setting device to default with UID AppleHDAEngineInput:1B,0,1,0:1
    2012-06-18 13:43:17.241 [main-0x213540] Silverback Recording audio with "Built-in Microphone", UID "AppleHDAEngineInput:1B,0,1,0:1"
    2012-06-18 13:43:17.242 [main-0x213540] Silverback Previewing Video
    2012-06-18 13:43:17.524 [main-0x213540] Silverback Using video device FaceTime HD Camera (Built-in), input (number 0)
    2012-06-18 13:43:17.534 [main-0x213540] Silverback nsr: top = 0 left = 0 bottom = 1200 right = 1600
    2012-06-18 13:43:18.682 [main-0x213540] SilverbackController Finished Launching
    2012-06-18 13:43:18.685 [main-0x213540] SilverbackController LittleEndian
    2012-06-18 13:43:18.694 [main-0x213540] SilverbackController Cleaning up temp files
    2012-06-18 13:43:18.697 [main-0x213540] SilverbackController tmpDirPath = /var/tmp
    2012-06-18 13:43:18.697 [main-0x213540] SilverbackController fileName = .BlankFile
    2012-06-18 13:43:18.697 [main-0x213540] SilverbackController fileName = .wmp4
    2012-06-18 13:43:18.697 [main-0x213540] SilverbackController fileName = launchd
    2012-06-18 13:43:18.698 [main-0x213540] SilverbackController isTrialPeriodOver = 1 firstRunDate = 2008-08-05 15:29:42 +0000
    2012-06-28 16:34:43.818 [0x22d940] Silverback Previewing Audio
    2012-06-28 16:34:43.976 [0x22d940] Silverback Setting device to default with UID AppleHDAEngineInput:1B,0,1,0:1
    2012-06-28 16:34:44.030 [0x22d940] Silverback Recording audio with "Built-in Microphone", UID "AppleHDAEngineInput:1B,0,1,0:1"
    2012-06-28 16:34:44.030 [0x22d940] Silverback Previewing Video
    2012-06-28 16:34:44.360 [0x22d940] Silverback Using video device FaceTime HD Camera (Built-in), input (number 0)
    2012-06-28 16:34:44.396 [0x22d940] Silverback nsr: top = 0 left = 0 bottom = 1200 right = 1600
    2012-06-28 16:34:44.506 [main-0x22d940] SilverbackController Waking up
    2012-06-28 16:34:45.017 [main-0x22d940] SilverbackController Finished Launching
    2012-06-28 16:34:45.021 [main-0x22d940] SilverbackController LittleEndian
    2012-06-28 16:34:45.106 [main-0x22d940] SilverbackController Cleaning up temp files
    2012-06-28 16:34:45.111 [main-0x22d940] SilverbackController tmpDirPath = /var/tmp
    2012-06-28 16:34:45.111 [main-0x22d940] SilverbackController fileName = .BlankFile
    2012-06-28 16:34:45.111 [main-0x22d940] SilverbackController fileName = .wmp4
    2012-06-28 16:34:45.111 [main-0x22d940] SilverbackController fileName = launchd
    2012-06-28 16:34:45.112 [main-0x22d940] SilverbackController isTrialPeriodOver = 1 firstRunDate = 2008-08-05 15:29:42 +0000
    2012-06-28 16:40:19.617 [main-0x25ab70] SilverbackController Waking up
    2012-06-28 16:40:20.341 [main-0x25ab70] Silverback Previewing Audio
    2012-06-28 16:40:21.060 [main-0x25ab70] Silverback Setting device to default with UID AppleHDAEngineInput:1B,0,1,0:1
    2012-06-28 16:40:21.111 [main-0x25ab70] Silverback Recording audio with "Built-in Microphone", UID "AppleHDAEngineInput:1B,0,1,0:1"
    2012-06-28 16:40:21.111 [main-0x25ab70] Silverback Previewing Video
    2012-06-28 16:40:21.465 [main-0x25ab70] Silverback Using video device FaceTime HD Camera (Built-in), input (number 0)
    2012-06-28 16:40:21.499 [main-0x25ab70] Silverback nsr: top = 0 left = 0 bottom = 1200 right = 1600
    2012-06-28 16:40:21.997 [main-0x25ab70] SilverbackController Finished Launching
    2012-06-28 16:40:22.000 [main-0x25ab70] SilverbackController LittleEndian
    2012-06-28 16:40:22.092 [main-0x25ab70] SilverbackController Cleaning up temp files
    2012-06-28 16:40:22.098 [main-0x25ab70] SilverbackController tmpDirPath = /var/tmp
    2012-06-28 16:40:22.098 [main-0x25ab70] SilverbackController fileName = .BlankFile
    2012-06-28 16:40:22.098 [main-0x25ab70] SilverbackController fileName = .wmp4
    2012-06-28 16:40:22.098 [main-0x25ab70] SilverbackController fileName = launchd
    2012-06-28 16:40:22.099 [main-0x25ab70] SilverbackController isTrialPeriodOver = 1 firstRunDate = 2008-08-05 15:29:42 +0000
    2012-06-28 18:19:26.818 [main-0x215590] SilverbackController Waking up
    2012-06-28 18:19:27.035 [main-0x215590] Silverback Previewing Audio
    2012-06-28 18:19:27.164 [main-0x215590] Silverback Setting device to default with UID AppleHDAEngineInput:1B,0,1,0:1
    2012-06-28 18:19:27.213 [main-0x215590] Silverback Recording audio with "Built-in Microphone", UID "AppleHDAEngineInput:1B,0,1,0:1"
    2012-06-28 18:19:27.213 [main-0x215590] Silverback Previewing Video
    2012-06-28 18:19:27.559 [main-0x215590] Silverback Using video device FaceTime HD Camera (Built-in), input (number 0)
    2012-06-28 18:19:27.596 [main-0x215590] Silverback nsr: top = 0 left = 0 bottom = 1200 right = 1600
    2012-06-28 18:19:27.915 [main-0x215590] SilverbackController Finished Launching
    2012-06-28 18:19:27.919 [main-0x215590] SilverbackController LittleEndian
    2012-06-28 18:19:27.974 [main-0x215590] SilverbackController Cleaning up temp files
    2012-06-28 18:19:27.979 [main-0x215590] SilverbackController tmpDirPath = /var/tmp
    2012-06-28 18:19:27.980 [main-0x215590] SilverbackController fileName = .BlankFile
    2012-06-28 18:19:27.980 [main-0x215590] SilverbackController fileName = .wmp4
    2012-06-28 18:19:27.980 [main-0x215590] SilverbackController fileName = launchd
    2012-06-28 18:19:27.981 [main-0x215590] SilverbackController isTrialPeriodOver = 1 firstRunDate = 2008-08-05 15:29:42 +0000
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  • Hi Maish, still not seeing anything in the log that would indicate the cause. Can you take a look at ~/Library/Logs/DiagnosticReports and see if there's a crash report for Silverback there.

    Did you try deleting the preferences?

    Thanks
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  • 1
    Ok I seem to have solved the crash. I uninstalled Flip4Mac and Divx preferences. Now SB opens :)
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