I’m frustrated

Export Click Logging?

I looked around but didn't see anything on this. It would be extremely helpful if I could export key presses and mouseclick information (e.g., as CSV). At the moment, it seems like I would have to go back through and count the clicks from the movie, which seems a tad pointless. Indeed, often I'd like to have that data *not* integrated into the video but *just* as data.
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  • Thanks for the idea Bijan. Are you simply looking for the number of clicks or something more involved like the time stamp, position and the page the clicks happened on(unfortunately difficult to get hold of) ? Once you've got this information how would you use it?
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  • Interesting, but apparently ClearLeft isn't interested in selling this product to serious usability researchers. I'm a usability research scientist at a major American University and we have to buy Morae and use PCs so that we can capture that timestamped keyboard/mouseclick stream along with everything else.

    In answer to the question: "Once you've got this information how would you use it?"

    We develop mathematical models of user interactions with software/webware systems, using the timestamped stream. This gives us early feedback on usability while the more time-consuming aspects of this research (coding video, transcribing audio) can be completed.

    In addition, we also do studies of mediated interaction (eg teleconferences, webinars, Google Apps, etc.) with varying numbers of people, both within our laboratory space and around the world. Being able to determine the correct ordering of events (by recording network latencies and the key/click-streams of multiple computers synchronized to the same time server) is crucial.

    Does anyone think that computer use and Internet use isn't going to increase in the future, or that Apple systems will stop being used? The demand for usability studies, particularly with demand for locale-specific customization) is going to explode ...

    It seems like capturing and recording key/click-streams on a MAc can't be that hard to implement ... there have been macro recorders - not to mention Apple's Automator app - that have been doing it for at least 20 years (eg QuicKeys) ...
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  • Interesting, but apparently ClearLeft isn't interested in selling this product to serious usability researchers. I'm a usability research scientist at a major American University and we have to buy Morae and use PCs so that we can capture that timestamped keyboard/mouseclick stream along with everything else.

    In answer to the question: "Once you've got this information how would you use it?"

    We develop mathematical models of user interactions with software/webware systems, using the timestamped stream. This gives us early feedback on usability while the more time-consuming aspects of this research (coding video, transcribing audio) can be completed.

    In addition, we also do studies of mediated interaction (eg teleconferences, webinars, Google Apps, etc.) with varying numbers of people, both within our laboratory space and around the world. Being able to determine the correct ordering of events (by recording network latencies and the key/click-streams of multiple computers synchronized to the same time server) is crucial.

    Does anyone think that computer use and Internet use isn't going to increase in the future, or that Apple systems will stop being used? The demand for usability studies, particularly with demand for locale-specific customization) is going to explode ...

    It seems like capturing and recording key/click-streams on a MAc can't be that hard to implement ... there have been macro recorders - not to mention Apple's Automator app - that have been doing it for at least 20 years (eg QuicKeys) ...
    • It's not that "Clearleft isn't interested in selling this product to serious usability researchers". We actually have plenty of universities and government institutions using our applications. It's more to do with our key design principle, which is to support the 20% of features that 80% of our users will use, rather than focus on the 80% of features that only 20% of our audience want. In short, as usability experts we don't want to clutter the interface with options that the majority of our users will never need. This is one reason why Silverback is so popular.

      Of course this does mean that some users won't find all the features they need, but that's fine by us. If we tried to satisfy everybody we'd end up satisfying nobody. The good news is that there are more fully featured (but more complicated and expensive) apps out there, and there's plenty of room in the market. We focus on qualitative usability testing while others focus on quantitative. Some users want one type of app, others will want another. Interestingly we find quite a few "serious usability researchers" using both. Morae for lab based quant testing and Silverback for Guerilla cafe quant testing. So it really is horses for courses.
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