I’m disconcerted

Export to secondary HD leads to crash

I have two hard drives on my computer (Dual 1.8GHz PowerPC G5, 3GB RAM). I use the primary drive for the OS, and I have Silverback's project folder location set for that drive. Exporting works fine for the primary drive.

However, if I try to export to my secondary (more spacious) hard drive, Silverback throws a spinning beach ball at me before crashing. Is this a known bug, if so, are there plans to fix it?

Otherwise it's a great app!
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  • Hi Kosta,

    We've had a few other people mention similar problems and it appears to be based on the speed of the drives. Basically some drives don't seem capable of keeping up with the speed of export, causing the system to run out of memory. This appears to be a fundamental OS/hardware issues so it's not something we've been able to find a software fix for. However if you can send over the specs of your system and external drive, along with your system and silverback crash logs, we'll take another look. My contact details are andy@clearleft.com.

    Out of interest, are you using Firewire or USB, as most of the issues we've had so far are coming from the slower USB connections.
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  • Thanks for sending us your crash reports Kosta. We have determined that the problem you experienced was caused by a mismatch in file permissions.

    We have improved the error reporting in Silverback that will better handle and explain situations such as this and these improvement will be in a future version Silverback.
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  • I’m frustrated
    I'm having this issue too - I don't have enough room on my macbook for all this video so I record to and export to my external hard drive (which is a Lacie connected via firewire).

    I've sent a few crash reports today and yesterday - is the official word that exporting to an external hard drive is no go?
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