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I’m frustrated

Recorded unexported sessions do not display

Recorded a series of 6 user studies and have exported the first 2 sessions. Unfortunately the original folders containing the initial files were moved and now the initial sessions do not display in the project directory so I am unable to export video composites. Is there any way to re-import or to force Silverback to detect the files required to export a composite video, i.e. monitor view plus sight video?
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  • This depends on exactly which files have been moved. The 'raw' session data is stored by default in this location:

    /Users/ [username] /Library/Application Support/Silverback/Projects

    If your projects have been moved from this location you can change it via the "Silverback project locations folder location" option at the bottom of the "General" tab in Silverbacks preferences.

    If it is individual sessions (which are a folder that contains files for the screencapture, isight, notes and files with timing and user action information) that have been moved you should be able to move them back into one of your project folders to get them back in Silverback.

    If it is individual files that are moved then restoring them will be a little more tricky and I will need more information before I can help.

    Let me know how you get on.
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    Figured it out late last night, thanks Jon. My problem was resolved by resetting the location of Silverback projects folder and ensuring I had the .sbproject directory in the folder, pretty much as you suggested!
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