New starter for this paid app but I can not open it!!!

  • Problem
  • Updated 3 years ago
  • Solved
I just paid on japan apple store and install this new app, but when I crate new photo during the picture start to upload it jump back to the main menu! I have never use it yet!! did I just paid for nothing?!
Photo of Camsy Komatsu

Camsy Komatsu

  • 4 Posts
  • 0 Likes
  • very upset!!!

Posted 3 years ago

  • 5
Photo of Elaz

Elaz, Co-Founder / Developer

  • 99 Posts
  • 2 Likes
Hi,

I'm sorry this happened. Please tell me what iOS version you have, and what device. Also, does this happen all the time or did it happen just once?

As a first step, exit notica from background and restart the device. If this doesn't help, and since you just installed it, maybe something went wrong with the installation. Remove Notica and re-install it from the App Store. Make sure you are connected to wi-fi while doing so.

If the problem persists, please contact us again and will see how we can help. This shouldn't (and doesn't) happen normally.

Thank you for your patience. Notica is beautiful and we're going to release a major update soon, and I'm sorry you're having problems with it. We'll do everything to get you using Notica and enjoying it in no time.
Photo of Camsy Komatsu

Camsy Komatsu

  • 4 Posts
  • 0 Likes
1. I am using the old iPhone4 IOS version should it be iOS 4?!
2. it happens Everytime! never success to create a new picture!
3. if I re- install it, will they charge me again on the apple store?
Photo of Elaz

Elaz, Co-Founder / Developer

  • 99 Posts
  • 2 Likes
Hi,
Notica is supported by iOS versions 4.1 and above. I find it strange that you were able to purchase it with a lower iOS version.
Apple never charges for something you already bought. Please make sure you upgrade your OS version before that. There is no chance that Notica will run on lower than 4.0 OS versions.
Photo of Camsy Komatsu

Camsy Komatsu

  • 4 Posts
  • 0 Likes
I've confirm my iPhone is running IOS 4.1! so what you say is that I can delete the app and re download it on apple store right?!
Photo of Elaz

Elaz, Co-Founder / Developer

  • 99 Posts
  • 2 Likes
Yes indeed. Apple won't charge you again for that.
Photo of Camsy Komatsu

Camsy Komatsu

  • 4 Posts
  • 0 Likes
hi!
I just re- install it! and it's fixed! I will start to record my pictures now! thanks for your support!!
Photo of Elaz

Elaz, Co-Founder / Developer

  • 99 Posts
  • 2 Likes
Hey that's great to hear :)
Photo of Cheh Jit Gee

Cheh Jit Gee

  • 3 Posts
  • 0 Likes
i face a problem too..i downloaded this application yesterday..trying to process the media using the existing photos in my iphone but the app kicked me out back to iphone main page...i try to un-install n re-install the app again for few times but still fail..im using new iphone 4s..pls help to solve tis..
Photo of EiramesorE

Eiramesor

  • 4 Posts
  • 0 Likes
I have experienced the same problem as that of Cheh Jit Gee. I have tried to edit a photo stored in my photo library but app crashes each time. My phone is updated to iOS 5.0.1 and I tried reinstalling but problem persists. thanks.
Photo of Cheh Jit Gee

Cheh Jit Gee

  • 3 Posts
  • 0 Likes
hey Eira..i tried to share the location of my iphone and that allows me to process media..you may try and see if that works fine for your phone...
Photo of Cheh Jit Gee

Cheh Jit Gee

  • 3 Posts
  • 0 Likes
hey Eira..i tried to share the location of my iphone and that allows me to process media..you may try and see if that works fine for your phone...
Photo of Mimi PoonMP

Mimi Poon

  • 3 Posts
  • 0 Likes
hi, i hv the same problem after creating 16 cards, it flashes back to the icon when 'processing media' pls help fix. my phone is IOS 5.0.1. thx
Photo of EiramesorE

Eiramesor

  • 4 Posts
  • 0 Likes
Hi Cheh Jit Gee. thanks for the advice. Notica fixed the problem with an update. Check your App updates. Thanks, Notica :-) Great app!
Photo of Mimi PoonMP

Mimi Poon

  • 3 Posts
  • 0 Likes
hi eria, THANKS! update installed, problem fixed. Luv this app so much ! keep up the great work! look forward to have more innovative features
Photo of EiramesorE

Eiramesor

  • 4 Posts
  • 0 Likes
:-)