ClinicServer slow and disconnecting on Windows computer

I keep getting disconnected from ClinicServer and sometimes it is slow.
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this problem
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  • Using a Mac? Click Here

    Whenever you're experiencing slow and/or disconnecting issues with ClinicServer on a Windows computer we require you do the following steps:

    1. Computer Updates


    2. Uninstall ClinicServer

    • Start

    • Control Panel

    • Java

    • Settings...

    • Delete Files...

    • Check all boxes

    • OK



    3. Delete ClinicServer Certificates

    • Start

    • Control Panel

    • Java

    • Security Tab

    • Certificates...

    • Select "IBL - Internet Business Logic Inc"

    • Remove

    • Close



    4. Change Java Connection

    • Start

    • Control Panel

    • Java

    • Network Settings...

    • Direct Connection

    • OK



    5. Uninstall all versions of Java

    • Start

    • Control Panel

    • Programs and Features (All Programs)

    • Uninstall ALL versions of Java



    6. Install latest version of Java


    7. Install latest version of ClinicServer


    8. Restart your Modem and/or Router

    • Locate the physical device that provides internet to your Clinic

    • Unplug the power for 30 seconds

    • Plug the power back in

    • Wait 60 seconds for the internet to come back online



    *****
    If you are still having issues after following the steps above, continue here to gather information for us:
    *****

    A. Verify Internet Speed


    B. Computer Hardware/Software Information


    C. Java Information


    D. General Infomation

    • Are all computers in your office slow/disconnecting or just some?

    • Are all actions slow in ClinicServer or just some actions? Which ones?

    • Are you using Wireless internet?

    • Submit the answers to support@clinicserver.com

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