Editing subscription due date and latest date that fees can be written to accounts to ensure they show on next statement

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  • Updated 4 days ago
Players' statements are sent out on the 15th of the month. A few questions:

What is the latest date that players' fees can be written to accounts so that they appear on the next statement? For example, if all fees for the season are set to be written to players' accounts on 14th Sept (the due date on the subscription), will they show on 15th Sept statement? (I wasn't sure if there was any lag).

I see that the due date is uneditable:
"Please note, once the due date has passed, or ten days after the creation of this account (whichever is sooner) you will no longer be able to edit the due date."
Can an update be provided so that it is editable? It's hard to know up front before you've used ClubBuzz to 100% know what a suitable date is going to be.
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Charis

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Posted 4 days ago

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Sarah, Admin

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If fees are posted on 14th they are included in statement issued on 15thThere can be difficulties editing the date once subs are allocated if the system has not gone live with those charges we can edit it for you
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Charis

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Great thanks for the quick answer. I'll email separately regarding the date change.