EH Player pathway . Player/parent accepting availability

  • 1
  • Problem
  • Updated 2 years ago
Hi Sarah

I recently created a match and used the system to send out player selections. Nearly half of the parents said they struggled with 'accepting' ? Some said they would press accept and it would ask for login details, I would check the system and could see they have accepted. 
 I personally did not see what they struggled with but had feedback from nearly every parent. Thought I should mention it. 
The game was Shropshire Hockey U16 Boys - 11/02/18

Many Thanks

Chris
Photo of Chris Nightingale

Chris Nightingale

  • 50 Posts
  • 2 Reply Likes

Posted 2 years ago

  • 1
Photo of ClubBuzz

ClubBuzz, Admin

  • 1404 Posts
  • 105 Reply Likes
Thanks we will look at but also worth you reporting directly to Emma at EH as she logs and deals with all their support issues
Photo of ClubBuzz

ClubBuzz, Admin

  • 1404 Posts
  • 105 Reply Likes
Just looked at this when they press accept it's taking them to the system, if they are not already logged in it's just asking for credentials so they can get in but the system is recording the acceptance, will consider how this is done in future