email campaign sendgrid identity

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  • Updated 6 days ago
  • (Edited)
I've just purchased some credits for email campaigns and, when I try to send the email, I get an error message saying that my "sendgrid identity cannot be verified". I have searched but cannot find any details on how I set up a sendgrid identity.

Can you help, please?

Thanks

Steve
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smaundrell

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  • frustrated

Posted 2 years ago

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Sarah, Admin

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You should receive an email direct from Send Grid which will give you the instructions.  Please check your emails for that, it may be in spam??  If not received by tomorrow let us know and we will chase it
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smaundrell

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Hi Sarah

I can't believe it's been 2 months since I posted this. We have been using just the normal email function at the moment because we don't seem to have received the instruction email. We have go the email with username and password though.

Can you advise where we get the instructions from please?

Thanks

Steve
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Sarah, Admin

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Steve, as we had not heard back from you assumed you had got the email please can you email support@clubbuzz.co.uk telling us which club you are and we can look into this with sendgrid
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smaundrell

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Hi Sarah, my comment about it being 2 months wasn't a complaint directed at you, more a reflection on how long it's taken me to get back around to looking at this issue. Sorry for any misunderstanding :-)

I'll get an email off to you now so that you can follow up. Cheers!

Steve
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Sarah, Admin

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thanks :)
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Mark

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I've just purchased some credits today (about 13:00) and I'm getting the need Sendgrid email when trying to send a campaign email. 

So which email does this get sent too by Send Grid, the email you used to purchase via paypal or the email in Account > Club Details > Email address? 

Any help would be appreciated as I'd like to get my email sent out ASAP.  Thanks in advance.
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Mark

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Just spoken with our Admin user and they had the Send Grid email today at 13:00 so we can get into the account.  Though as yet the verification email hasn't been sent, so how long does this usually take?