Mapping my domain name to my ClubBuzz or GroupBuzz account

  • Announcement
  • Updated 4 months ago
Some of our customers have their own domain name and don't want to lose this name as their members are familiar with that web address - this post explains how you can keep this name and use it to access your new ClubBuzz or GroupBuzz account.  We provide every club with a unique URL in the format of yourclub.clubbuzz.co.uk or yourgroup.groupbuzz.co.uk This is called a subdomain.

But did you know, it is also possible to point your own completely unique domain name (like www.yourclub.co.uk) to your ClubBuzz/GroupBuzz website?

To do this, you need to own your own domain name. Anyone can buy a domain name for as little as a few pounds from what is called a domain registrar. Then, you need to be able to update your domain's DNS settings.

Most domain registrars provide some level of DNS management, but a few do not. Therefore it is important you first check with your domain registrar that you can update your domain's DNS settings.

Every single domain registrar will have slightly different instructions for how to update your domain's DNS settings. In this document we will provide general instructions that should apply to most domain registrars. If however you find these instructions don't quite apply to your circumstances, then please contact your domain registrar and ask for their assistance. If you can add any further details specific to your domain registrar then please do so in the comments below.

Login to your domain registrar account and go to the page for administering your DNS settings. This may be called, DNS Settings, DNS Management, Name Server Management or something else.

You will find a list of DNS records. There might be all sorts of DNS records already set up - such as A records, CNAME records, MX records and more. If you already have A records set up you need to delete them.

Next, you need to create a new DNS record with the following settings:

Hostname: www
Type: CNAME
Server: dns.clubbuzz.co.uk or for GroupBuzz dns.groupbuzz.co.uk.  Optionally, if your domain registrar allows it (many don't), you can create an ALIAS or ANAME record on the root domain:

Hostname: @ (or leave empty)
Type: ALIAS or ANAME
Server: dns.clubbuzz.co.uk or for GroupBuzz dns.groupbuzz.co.uk

You will now have two records looking like:

@ ANAME dns.clubbuzz.co.uk
www CNAME dns.clubbuzz.co.uk

or
@ ANAME dns.groupbuzz.co.uk
www CNAME dns.groupbuzz.co.uk

Don't worry if your registrar doesn't allow ALIAS or ANAME records on the root domain, your site will still work.

WARNING - If you have an existing website, deleting the A records that point to that website will prevent it from being accessible over the Internet. You may want to make a note of the existing settings before your delete them, just in case you change your mind.

Updating DNS settings is not instant. Any changes need to be propagated around the world which can take up-to 48 hours to complete. However, depending on who your Internet service provider is, you should start to see the changes take effect within 4-8 hours.

Whilst waiting there is one final step to complete. Go to your ClubBuzz or GroupBuzz website and log in to the admin area. Under Account & Club Details there is a field called mapped domain. Here you should put your full domain name (minus the "www") yourclub.co.uk. This tells our system to map all traffic coming from your domain to your account.

As mentioned above, the steps taken to achieve this will vary slightly from one domain registrar to the next. It is impossible for us to document each and every one, but it would be hugely helpful to others in the community if you can describe any extra steps you needed to take in the comments below.
Photo of Sarah

Sarah, Admin

  • 1033 Posts
  • 52 Reply Likes
  • happy you don't have to lose your web address!

Posted 5 years ago

Photo of Michael WaltersMW

Michael Walters

  • 2 Posts
  • 0 Reply Likes
Hi,
I'm struggling to get our domain name to map to your servers. We are with 1and1.co.uk, and they say an ANAME record needs an x.x.x.x IP address, and the CNAME set to 'dns.clubbuzz.co.uk' doesn't seem to work either, it just points the domain at your home page. Do you have to do something your side to map the domain name to our club Club Buzz website?
Thanks,
Mike Walters
Northallerton Tennis Club.
Photo of Sarah

Sarah, Admin

  • 1033 Posts
  • 52 Reply Likes
Michael

Have you done this part as this is the only bit that needs doing at our end?

"Go to your ClubBuzz website and log in to the admin area. Under Account > Club Details there is a field called mapped domain. Here you should put your full domain name (minus the "www") yourclub.co.uk. This tells the ClubBuzz system to map all traffic coming from your domain to your ClubBuzz account.

If you have done this and it is not working please come back to us and we will see if we can help
Photo of Michael WaltersMW

Michael Walters

  • 2 Posts
  • 0 Reply Likes
Thank you, I suspect that is it. Will give it a go.
Photo of Sarah

Sarah, Admin

  • 1033 Posts
  • 52 Reply Likes
Thanks to Nottingham Hockey Club who have sent some specific instructions for their provider

Instructions for Changing DNS setting with 1and1

1.Go to Manage Domains and click ‘Manage Subdomains’
2.Create a new subdomain, eg if your domain is yourclub.com, create a new subdomain www.yourclub.com. Destination should be Webspace/.
3.Click on subdomain and then click to Manage DNS of the subdomain
4.There you can change the CNAME to dns.clubbuzz.co.uk
5.Finally click the Frame Redirect of the main domain (yourclub.com) to the subdomain (www.yourclub.com).
6.It normally works within 24 hours (but they say allow 48), so give the Helpdesk a call if it’s urgent and not working after 24 hours.


The reason for creating a subdomain is 1and1 don’t allow CNAME changes to the main domain.