Members report they go into statement to make one off payments but they are unable to do and it sets up account for direct debit which is not what some members want. Any help appreciated as I can't see what they describe via my member account as have DD set up myself.
Hi Graeme – it doesn’t create a GoCardless account as such. (Only merchants like yourself can create an account).
A one off payment via GoCardless does create a direct debit mandate, but it doesn’t mean it’s a recurring payment. It’s a bit of a popular myth. They are one off payments, and no accounts in GoCardless are created.