Some members aren't receiving emails.

  • 1
  • Problem
  • Updated 2 weeks ago
Some of our players aren't receiving emails, which is causing problems with collecting subscription fees due to members not getting statements through. Any advice on why this might be?
Photo of Tim Waldron

Tim Waldron

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Posted 2 weeks ago

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Photo of Cellan

Cellan, ClubBuzz

  • 22 Posts
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Hi Tim - this is usually when email addresses have bounced a number of times and then get removed from any further emails. This is called the 'Suppressions' list, and it's in place to make sure we don't get blacklisted for spam.

Sometimes emails accounts do get unintentionally added to the list. If you send over the affected addresses to support@clubbuzz.co.uk, we'll get them reset for you. If it's a different reason, we'll let you know.

All the best

Cellan