Outstanding Balanace Payment Button in ‘My Account’

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  • Idea
  • Updated 1 month ago
  • (Edited)
We think the idea of adding a ‘pay now’ button on my account/Balance section would be a really good idea.

Trawling through your statements to find the pay button isn’t the simplest, so a big ‘pay now’button to pay any outstanding balance would be a good idea on the main ‘my account/balance’ section.

It might also be an idea to be a little clearer in what balance has been invoiced in your last statement and what is pending statement issue

Case being a members outstanding is only £30, but he was £30 charged to his account on the 1st October that he cant pay even if he wanted to until the 15th – so saying his balance is £60 is a little misleading, as his statement/invoiced balance is just £30
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City of Bath Hockey Club

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Posted 8 months ago

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Lucinda Francis

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I would like to second this.

We are having difficulty in getting our members to pay online, which is disappointing as it was one of our main reasons for joining GroupBuzz.

People just cannot find where to make the payment.  They intuitively expect to see it on their "My Account" page rather than on the public website.
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Charis

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Agreed - the member's account page is pretty hard to navigate in general. Having to click through each statement for example to see what has been charged / paid. Ideally there would be a summary of charged versus paid so it's easy to see.
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Sarah, Admin

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We recently added Make Payment on the member account page in the main menu on the left hand side of page