Unable to delete members and membership groups

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  • Problem
  • Updated 1 month ago
I'm unable to delete a member from our membership list.

If I choose 'Delete Member' whilst editing the member, I get the confirmation box, but when I click on 'Yes, I'm sure' nothing happens.

The same problem happens if I use the delete button in the member overview, and the mass delete feature.

Similarly I can't delete a membership category.

I'm hitting the same problem from both chrome and firefox.

Does anyone have any suggestions?

Thanks,
Jon
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Jon Moon

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Posted 1 month ago

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Sarah, Admin

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Does the member have an outstanding balance on their account?  If so that would need to be corrected before deleting.  if not please email support@clubbuzz.co.uk with full details and we can take a look