I bought Timepost, but it does not work with the actual ActiveCollab.

  • Problem
  • Updated 4 years ago
I bought Timepost, but it does not work with the actual ActiveCollab. Do I get my money back? What should I do?

I tried it with different accounts, but every time, timepost trie to connect, there is a error message: "You are forbidden to connect to Activecollab. Please enable API access for your Activecollab account".

The API access is fully enabled.

The URL I entered in the settings is: http://mydomain.com/api.php

Please help me

Thank you,

Matthias
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  • sad and frustrated

Posted 6 years ago

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Still waiting for an answer!
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Martijn Snels

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We've the same issue. Please fix this soon Mark!
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Ryan

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Same problem here
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Denny

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My Timepost "Account URL" is pointing to http://sub.domain.com (which is the root of my AC install) and I have no problems connecting with AC v2.1 corporate, Timepost 2.6.4.

Nice to see that support is on top of things, though [/sarcasm]
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Hey,

I think, I found the solution:

for your ac v2.1 version, you need "clean urls". Then it works with the url http://sub.domain.com

From the activecollab webpage:

activeCollab can use three different ways to generate URL-s:

1. http://example.com/public/index.php?p... - In this case, path info goes as GET variable. This increases compatibility with web servers (some versions of IIS for example) that have problems with properly handling path info. This method is default since activeCollab 2 beta.

2. http://example.com/public/index.php/p... - This method uses server's ability to extract path info from the URL and make it available to the script. Unfortunately, some servers do not properly handle this situation which causes some compatibility issues. This method was default for 1.0, but was replaced with #1 method in activeCollab 2 beta and later.

3. http://example.com/projects/12 - System uses server's URL rewriting engine (mod_rewrite for Apache for example) to provide 100% clean URL-s. This method is not used by default, but you can follow these instructions to enable it for your setup.

Go to http://www.activecollab.com/docs/manu... and follow the instructions.

This works for me...

Yours,
Matthias
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Landon Shipman| i.D.zynes

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I think it is sad that people spent money on this, and support guys ARE indeed around, personally emailed me... but refuse to asnwer questions about support. I hope that no one is still paying anything for this worthless module. The last post here does not work with new versions, and it has beeen four months since anyone from this company has bothered to respond to a support question. They should take their sales page down at least. I wish someone would do it for them.
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Steve Mebs

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I had the same problem, and just removed the "/api.php" from my URL, works fine now.
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Justin

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This is sad. The company should pull down their page if they are not going to support the app. I am flooding get satisfaction in effort to get someone to respond. Obviously there are a lot of people upset.
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Mat (Fusion Digital)

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The company did pull down their sales page - all their domains expired (save for workapi.com, which will expire in June, at which point every copy of Timepost on earth will stop working)
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Steve Mebs

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Why would every copy of Timepost stop working when that domain expires? Does the app actually need that domain for something?
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because Timepost does not connect directly to your activecollab installation. In fact it connects to workapi.com and the service there routes to your activecollab installation
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oh no!
Is there an alternative for the timetracking?
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Landon Shipman| i.D.zynes

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I know of one company that http://www.appsmagnet.com/ that has shown interest in this project when he realized the lack of solutions in this area.

I hope they will create a similar product - they offer superior support by far. I have had a few discussions with the main developer specifically about this module. Last I checked, it was not high on the to-do list but he was unaware of the lack of support or options for a similar solution.

They are not taking custom work right now, but if there is as high of a demand for this app as I think there is... Nirav with appsmagnet is more than capable of creating something far superior to this one, and this fits his niche well.

(Look up his "Get Satisfaction" and take a peek as his modules created for active collab)

Nirav, I hope you don't mind me pitching this for my own benefit... but here is your possible public out-cry for a timer plug-in solution.

Regards,
Landon Shipman
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Mat (Fusion Digital)

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Alternative? Sure. I'm rather partial to the product I wrote. If you're interested, go look at http://getchronicle.com/.

It's rather sad really, Timepost was rather good in my opinion. In fact, I'll admit to it being the inspiration for my product! Well, the complete lack of support for an otherwise good product was my inspiration.
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Thanks for your answer!

@mat: do you plan to provide a mac version, too?
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Mat (Fusion Digital)

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Yeah, I'd be pretty lax if I didn't. Considering I own a Mac and part of the reason I designed it was because I liked Timepost but didn't like the support
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Mat (Fusion Digital)

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Well, looks like Mark showed up again to renew his domains. Still no responses to support queries though. I should hope this is a precursor to him getting back and actively working on Timepost again (because not having any competition sucks) and not just him making sure the free money for nothing line stays open. Am I being too pessimistic?
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Mat - Where's the Mac version of Chronicle?
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Mat (Fusion Digital)

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I'm working on it, really. I've gotta do one for Windows, Mac, iPhone, and probably WinMo as well. Just a note though, I don't follow Colovo's support community like my own. You should probably ask me questions in my forum/support area.
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John

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I'm working on a Mac only time tracking solution that eventually will be able to post times to a wide variety of APIs. My focus is more on easy time tracking without timers, but it might be worth checking out the promo video I've got at http://lapsusapp.co.uk

I'm considering giving dumped Colovo customers a heavy discount when it's finally out. It's a shame they couldn't keep the support commitment to their customers and I'd like to help.

Unfortunately Lapsus - my solution - is still quite a way off, but I'm working hard to make sure I have a Beta for Spring 2010. You can sign up at http://lapsusapp.co.uk if you're interested in trying it out.

I feel bad for all of you - if I had paid for a piece of software then left with parts of it broken for several months, I'd be fuming.
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Martijn Snels

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Thanks for your great comment John! I really like your offer and your application. We'd love to get in touch with you to tryout the application during the (pre?) beta in our office. We're using both activeCollab and Basecamp, are you considering to integrate those as well to Lapsus?
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John

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Thanks for the comment, Martijn. Integration with other apps is high on my priority list, but first I need to get the app accurately grabbing times and interpreting them correctly, which will be really challenging. And even that is a way off right now. I'm still only at the staqe where Lapsus can grab the URLs and document paths that you're currently using. There's no interpretation of this data yet.

When I finally have interpretation working, that will be the time I look at exporting to other apps - which will be a very exciting time for me. I don't want to promise a deadline I can't deliver - as I said in my message, it's all a long way off yet. I don't expect to have export working for the Beta date, but after that it'll be my next priority.

Thanks again for your comment and your interest.
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John

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Just thought I'd let everyone know that I've finally released the very first Beta of Lapsus. It's very, very buggy and has got lots of problems, but I'm pleased with how things are coming along.

I'm hoping to release version 1 in August some time - hopefully earlier rather than later! I'll post again here when it's out there to buy.
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Martijn Snels

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Very nice John! I'm looking forward to give it a try soon. Please do drop me a note if I can assist you with the beta testing of Lapsus. You can contact me via ikben [//at//] martijnsnels {\\dot\\} nl
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John

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Thanks. I shall certainly do that should I need any more Beta testers. Thanks for the comment and the interest!
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John

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Lapsus is now out to buy. Download at http://lapsusapp.co.uk

I'm offering TimePost customers a generous discount. If anyone is interested let me know. I'm @synapticmishap on Twitter. Thanks!