Can I get a Static IP with Comcast Internet?

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  • Updated 2 years ago
Can I get a static ip with comcast internet. I'm looking to switch to comcast internet but I can't get a straight answer from comcast on whether they offer static IP to residential customers? ps, I don't want or need a business account, just a static IP. Thanks.
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  • confused

Posted 6 years ago

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CustomerConnectSherri, Employee

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Hello Brian,

Static IP's are only given to business accounts; all residential online service accounts have dynamic IP's.

Sherri C
Comcast Digital Media Outreach
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ComcastCares, Comcast Digital Media Outreach Team

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At this time static IPs are only available for business accounts. Is there a reason you are not interested in a business account? What is the purpose of needing a static IP, there may be alternatives.

Thanks,
Frank
We_Can_Help@cable.comcast.com
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Hi Frank, thanks for your response. I currently have ATT residential phone and Internet service. I would like to subscribe to the Comcast Triple Play for two reasons, to save money and to get a faster broadband connection than I am currently getting from ATT. I have a need to access some devices in my home via static IP (this is for my use only and does not generate much throughput). The scenario I expected was I could switch to Comcast change my Static IP to a new Static IP and all is well making for an easy, seamless transition unfortunately this does not seem possible based on Comcast policies.
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victorcs33

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how much is the Static IP with Comcast Internet for business acc
?
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alenthehuskie

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depending on speeds, 300-700 dollars a month
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Jorge Cobas

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I used to have a business account and i had the plan of 50/50 with a static ip and i was paying $120 monthly, Thats with just one static ip you can have more ips if you like.
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ComcastCares, Comcast Digital Media Outreach Team

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We would require a business account for static IP but there are services available on the internet that would make it possible even with a dynamic IP.
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ScoobyDoo

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what are some services available on the internet that do make a static IP possible even with a dynamic IP from Comcast?
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google "dynamic dns".
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Zachery Dewayne Byers

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I have seen dyndns.com have it and a couple services for free so check it out
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garethbp

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"there are services available on the internet that would make it possible even with a dynamic IP. " EPIC FAIL!!!! Dynamic DNS sucks so bad.

Just wait for U-Verse or check if you can get it already. They offer all the same levels of service including blazing fast internet and also a static IP bolt-on for $15 for 8.
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garethbp

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Sorry to clarify a bit more that would be a /29 routable block of 8 (i.e. 5 available, 1 network, 1 broadcast + 1 for your router)
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Stan Huculak

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1) The IP address only changes when your cable modem restarts. If it's for occasional personal use and it's not a critical application, like a website, then you can live with a dynamic IP. You'll have to update it on each restart, but how often do you restart the modem?
2) If you're accessing your home computer from another computer outside your home, then you can use a VPN. LogMeIn Hamachi is a great, free, solution.
3) I don't know what you're trying to do, but there may be other solutions for accessing your home computer and network from outside, that don't require a static IP. Twitter offers some software that you can use to control house appliances with tweets.
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yanegomi

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Not true. DHCP tickets are renewed on a periodic basis due based the 1) lease policy, 2) whether or not your connection is open with an outside service, and 3) whether or not the admin has reallocated IPs due to upstream requirements (e.g. a subnet is getting full). 2) is a loophole in the IPv4 protocol that I exploit regularly at $JOB as static IPs are in high demand and low supply :).

So with 2) in mind, you maintain an open connection to an outside service, you can effectively make a DHCP address semi-static (until an outage occurs :)...) (unless for whatever reason your in such an awesome area like Nihal where IP addresses aren't reallocated on a regular basis by the DHCP server :/...).
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alenthehuskie

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well, my modem crashes every couple hours and comcast has sent billion of techs yet not one can seem to fix it, 3 BRAND new modems, lines, you name it
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Nihal Fernando

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My Dynamic IP hasn't changed since I connected my internet to the server with the same MAC Address. I had a week of power failure and yet, my website still works after the power failure! :)

Thank You Comcast!
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Anthony Bragg

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Static IP's make for easier port forwarding, which is essential to downloading and gaming. There is a way around this idiotic need for a business account. Go to portforward.com and look up the static ip setup. Here are the comcast DNS servers http://dns.comcast.net/dns-ip-address...

Just setupd like this

192.168.1.64
255.255.255.0
198.168.1.1

Then the DNS servers and the first one will be your static. Then forward as you need. It saved me a lot of trouble on utorrent
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fallingup79

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My router rejected the static ip setup that you suggest.
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Josh Reynolds

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thats a local ip. local ips are for inside your network then the router uses name address translation to give you an external ip. this doesn't make your ip static anywhere other than inside your own network.
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knarainmd

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How does cost of a Business acct compare to Residential? Can you get the same channel line ups? What are the downsides? I do run a home office with static IP, VPN, VOiP, and network access to all devices and phones across three offices. It sounds like a hassle to do all this other stuff to get around the obstacle of not having a static IP. I like Comcast package cost and some features over satellite and wanted to swtch for that reason. If it's too much hassle, I'll just stay with AT&T and DirectTV. (We don't have uverse in the area yet). Anyone with recommendations? Comcast? Can you guys add on an optional static IP to the monthly package? I think you'd get a lot of customers and switchers.
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modoperator

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This is annoying. I currently have DSL and have no problem getting a static IP. What's the big freaking deal? If a customer wants it, offer it. I would be interested in exploring the option of switching but this is a DEAL KILLER. Don't you realize there are a ton, A TON, of people who work from home offices who need a static IP but aren't a traditional business in the sense of needing the 'business' services you offer. No, I don't need cable to show in my waiting room, I DON'T HAVE ONE!!! I need a static IP to do the work I do. Get with the program already.
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Alex Martinez

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I am guessing "big freaking deal" is that there is a shortage of IP addresses, this is why "they" (not comcast) came up with IPV6.

That said, I agree with you 100% if a customer wants it, offer it, I'd pay for the lease on an IP (and block) for my use.
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jsteven408

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I've gotten the same runaround - I'd switch if they would offer a static IP.
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statewi

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This is ridiculuous
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JohnnyB

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Yeah, it sucks that Comcast is unwilling to make static IP's available to home users.
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theo.amani

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The day I discover a company providing static IP to residential customers in MD, I'll leave Comcast forever. I feel trapped in a stupid game which doesn't make any sense. I even wonder if it's legal. I will check if one can forward the question to FCC for comment. I'm VERY unsatisfied!!!
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bluefish

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use no-ip.com
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Chris Swenson

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I've been told by Comcast for the past several weeks that a static IP was available for residential for an extra 4.95 a month. I went with it, tried to have the reverse dns modified and was told I didnt have a static IP address because Comcast doesnt offer it to residential customers. Now I am pissed because nobody at that company seems to have a clue about what is going on and what is actually offered. Goodbye Comcast you losers.
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RGarrison

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I have a second IP, but not a static IP. One I use for the fixed (cable connected) computers, and one for the wireless (less security on the wireless loop; all on the client).
As a side note, I went to the Comcast website, trying to find out how to get a fixed IP, and I couldn't access any info on the business services; apparently, once I am a residential customer, I can't get there from here. Their website needs serious usability analysis.
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Jon Gill

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How did you get a second IP? Its external too not a 192.1..... ? Because thats the main thing that sucks settings up a server and checking the DNS. DNS always freaks out cause theres only one IP.
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RGarrison

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I just contacted Comcast support, and identified I wanted a second IP. The first person I talked to had no idea it was available; I requested a supervisor. That person recognized that a second IP was possible, but was clear it would not be a static IP. That worked for me. They forwarded me to customer service, and the supervisor basically identified to customer service what to do.
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Traek Malan

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I have previously used this same service and enjoyed it. I used one for my home router and one for my now ex-VoIP provider's box without either stepping on each other's toes for the same port numbers.
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steve.siirila

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I, too, am a static IP DSL customer who would consider switching to Comcast but not without the option of a static IP. All I want is an Internet connection with a static IP -- nothing else. Comcast is really losing out on customers to Qwest, etc. because of their inability to offer this BASIC FEATURE.
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Xiaohong Shi

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static IPs are crucial and rare resources that mostly taken by US companies, Universities, etc. I bet Comcast would dream to offer everyone a static IP so they would make more money - but they don't have it. (Yes, AT&T controls much more ip)
Just wait for 10 plus years when IP v6 are available.
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RGarrison

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I'm not sure it will take 10 years; IPv6 is already defined, and there is good incentive to drive infrastrucure development
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PAZ002

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Armstrong Cable offers static IPs to any customer for $5 /mo.
Comcast is making a dick move
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aajaydee

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I am having a home security system with cameras installed and I need a static IP address to access the system remotely. I have been a Comcast residential cable/internet/phone customer for many years and contacted them to inquire about adding a static IP address. I was told that my internet service would need to be upgraded to a commercial account which is $15.00/mo more than what I'm paying, plus 14.95/month for the static IP. When I asked what I would be getting for the additional $15.00, I was told it included a faster connection, (my current connection is fast enough) 3 web pages, (which i don't need) and Windows something or other, which i tuned out because I use a Mac. Comcast can kick rocks as their business model is inflexible and not in sync with my needs. They have proven they don't value me as a customer despite my excellent payment history and loyalty. I am exploring other options and will not hesitate to pull the plug on Comcast with the quickness!
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MrWebslinger

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For me to go to business class with a static ip, its $50 extra and I will be getting SLOWER speeds than I am now. That blows and I am looking to ditch comcast. Not sure why a longtime residential customer can't get a static IP w/o having to upgrade to an inferior service and a bunch of crap I don't need or want.
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modoperator

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because this is america and we have the power of CHOICE. oh wait, except when we have to deal with limited competition and we don't have choice. hmm. something not right here ...