I’ve been a Comcast customer for MANY years. I had the Triple Play Bundle, so I had Cable, internet and phone service. I recently moved so I called to cancel my Comcast service. I’m so tired of all of Comcast’s screw ups, so I decided to go with another cable provider instead of staying with Comcast. A few days before I was moving out of my old place, I called Comcast to specifically ask them what all needed to be returned to the office since I would no longer have access to where I used to live. The lady on the phone told me only the cable boxes and remotes. I told her that I had phone service, and there was nothing they needed for that? And she said nope, just the cable boxes. She works at Comcast, so I FIGURED she’d know what she was talking about.
So yesterday I went to my local office to turn in the cable boxes and remotes. The lady asked where the phone modem was. I told her about how I called Comcast and spoke to a rep and they told me I only need to bring in the cable boxes and remotes. She said that the phone modem is their equipment and I need to return it or I will be charged for it. I reiterated the fact that I specifically called them about what I needed to return and I was told ONLY the cable boxes and remotes! I am so tired of Comcast not taking responsibility for their Customer Service Reps! This isn’t the first time I’ve been told the wrong thing!!!!! I’m tired of it. This is reason #2398584375845 why I will not be a Comcast customer again!
I tried to avoid any and all problems by calling and double checking what needed to be returned. Please fix this situation, because I refuse to pay for Comcast’s mistake!!!
Angry in PA
Help get this topic noticed by sharing it on Twitter, Facebook, or email.
Thanks for reaching out to us. I'm sorry for the inaccurate information you received and the frustrating position we have placed you in. Please email out team at We_Can_Help@cable.comcast.com. We'll help you through this.
Comcast Customer Connect
National Customer Operations