Comcast loses a DVR box and then sends their collections agency after us!

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  • Updated 2 years ago
I recently moved into an apartment that was already fitted with the previous tenant's Comcast cable service, including their DVR box. Fortunately, the apartment that i was moving into was previously occupied by a good friend who graciously left her Comcast DVR box active until I had a chance to set up my own Comcast service. When i called Comcast to set up my own service i was told that a Comcast rep would have to come out to disconnect the existing DVR box and cable. Then, a SEPARATE Comcast rep would have to come out and RE-install my new service. When I asked why the same technician couldn't disconnect the old cable service AND ALSO reconnect my new service I was told that that just wasn't the way Comcast did things (efficiently, i'm assuming). Finally, after a little discussion, Comcast agreed to send out a single technician so i wouldn't have to take two days off of work.

Regardless, when the technician came out to install the cable he did his job and physically removed the old DVR box (my friend's DVR box) from our entertainment center and installed the new DVR box. He had me sign a receipt saying that he installed my cable (as i would find out later, apparently there is another receipt he should have had us sign for returning the old DVR). As i was checking the internet connection in the other room to see if it was working, the technician called from the TV room and shouted that his work was done. And with that, he left our apartment and i thought all was well.

Things were not well though. The next week, my friend who had graciously left her DVR box for us to use until our own Comcast service was working, called me complaining that Comcast was now sending a collections agency after her for a couple hundred dollars to cover the cost of her supposedly "unreturned" DVR. Comcast claims that they never received her DVR box, nor do they have any record of her DVR in their system. I saw the technician physically remove her old DVR box and install our new DVR box! The technician didn't leave the old DVR box with us. Comcast says that the technician claims he doesn't have the box. And at this point Comcast says that they can't do anything for us. They claim that we should have signed a receipt for the technician to take the old DVR box. How are we supposed to know their procedures for returning a DVR box? Half the time i don't know what my "installation fees" are paying for anyway and now Comcast is telling me that i should know their exact work flow procedures for returning a DVR box?! I am pissed that Comcast is strongarming us into paying for this missing box when it was clearly negligence on the contractor's part for not reporting the returned DVR! Is there any way for a consumer to stand up to this kind of corporate bullying? What can i do to resolve this? Calling the Comcast billing department is worthless and they won't put us through to a supervisor, claiming each time that they are "on vacation." What can i do? Who can i speak with about this?
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  • pissed off!

Posted 6 years ago

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ComcastCares1, Employee

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We will reach out to our regional office for further investigation. Please send us an email including the phone number associated with the account so that we can assist further.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com
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Kristin

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I have still not heard any response from comcast after the first reply 2 weeks ago. I have made multiple attempts to email the employee at National Customer Operations without resolution. Anybody else with this problem??
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ComcastCares1, Employee

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Kristin,

I apologize for the delay. Please allow me to look into this for you. Do you mind resending your emails directly to my email? My email is Mark_Casem@cable.comcast.com.

Regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com
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Bryan Clayton

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Background Information:
I moved to my condo in May 2008, and had my pre-existing Comcast account transferred to my new address. The sub-contractor sent to install the new wiring made major mistakes which required 4 visits to repair. Of course, I had to take off work for each visit, and Comcast agreed to upgrade my account to include a DVR as an apology for the inconvenience. I drove down to the Comcast office to exchange my basic cable box and receive the DVR. Unfortunately, your clerk apparently failed to record that I returned the old cable box. I have now been referred to the credit collection company for a charge for un-returned equipment.

Actions Taken:
I have been calling the Comcast Customer Service number (1-800-COMCAST) to try to have the charges updated. I have three ticket numbers, and when I last spoke to your customer service representative, I was assured that the credit referral was updated and no more action would be needed. The service rep was polite and professional, and seemed to be concerned about my situation. Unfortunately, she was incorrect, and I have received yet another letter from the collection agency. The latest letter stated that the company will be reporting my situation to major credit bureaus, which will negatively impact my credit score and could prevent me from obtaining any type of loan, including home mortgages.

I called the collection agency number and sorted through their irritating phone tree to find out that their records show that the problems has not been solved, and that there is still an outstanding debt.

I asked the service rep for confirmation in writing to show that I did, in fact, return the old basic cable box and that Comcast erroneously reported my account to your credit protection company. She stated that this was not possible, as Comcast email systems do not allow outbound email. I then asked for her to transfer me to her supervisor, but this was not possible either. Apparently, Comcast phone systems reverted back to 1970 and do not provide a "transfer" feature. The service rep stated that she would have her supervisor call me back. After two days without a call, I called the Comcast customer service line, and the representative who answered stated that he would email my original service rep and have her return my call. This representative was polite and professional as well. When the original service rep returned my call, she stated again that she would have her supervisor return my call. That was 4 days ago.

Possible Effects:
If your collection agency reports my account to major credit bureaus, the negative effects could be great. I could be prevented from obtaining a home loan, or I could be forced to pay thousands of dollars in higher interest because of a lower credit score that I did not deserve. No home loan this year could mean that I would miss out on the $8,000 new home owner tax incentive as well.

What I need:
I need Comcast to contact the collection agency, Credit Protection Association L.P. and inform them that there is no outstanding debt against my account for unreturned equipment. I need a Comcast supervisor or manager to review my account and provide me written documentation stating that Comcast erroneously reported my account to Credit Protection Association L.P. I need the documentation to state that there is no outstanding debt against my account. I need to documentation to apologize for the inconvenience and insult caused by Comcast actions. I also need the documentation to include the Comcast logo (Comcast Letterhead would be preferable) and a signature of a Comcast Supervisor/Manager/Executive.
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Andy

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Had exactly thew same issue in 2008...still haunting me and my wife today as we try to refinance now in 2010. Here is the letter I sent to Mark Casem at Comcast..
Mr. Casem -- I found your name and email address on a web site with many discussions around Comcast sending former customers to a collection agency after they had moved. I am one of those customers and have just discovered that it is now preventing me from being able to refinance my home.

In April 2008 I moved out of my house in Macomb, Michigan. I returned the cable boxes, cable modem and paid my final bill around April 18,2008. In October of the same year I received a letter from Credit Protection Association L.P indicating that I owed Comcast $133.95. I immediately contacted Comcast and had an online chat session with one of your customer service representatives. I have attached a copy of the log file (which includes chat file number) in which your analyst indicates very clearly that my account was not in arrears and that she would follow up with the local office who in turn would contact the collection agency.

Thinking it had all been cleared up and trusting in Comcast, I paid no attention to the fact that I never received any follow up documentation. This has come to light now that I am trying to refinance my home and discovering that a $133.95 bill is on my credit report. The bank is informing me that I am not eligible as long as this "negative" report remains. Having an absolutely unblemished credit report for 25 years and then being told that a cable bill was preventing me from saving money is absolutely frustrating. I am sure you can understand.

Here is what I am asking for:

1. I need Comcast to contact the collection agency, Credit Protection Association L.P. and inform them that there is no outstanding debt against my account.
2. I need a Comcast supervisor or manager to review my account and provide me written documentation stating that Comcast erroneously reported my account to Credit Protection Association L.P. I need the documentation to state that there is no outstanding debt against my account.
3. I need to documentation to apologize for the inconvenience and insult caused by Comcast actions. I also need the documentation to include the Comcast logo (Comcast Letterhead would be preferable) and a signature of a Comcast Supervisor/Manager/Executive.

OR:

1. Comcast can try to provide an explanation why I was immediately sent to the collection agency instead of receiving any type of bill, statement or other artifact indicating I still owed money thereby giving me an opportunity to correct or settle the matter. Please note I received ALL my mail since I properly filled out a change of address form with the USPS.
2. Explanation of why Comcast feels I still owe money, even though the attached record indicates otherwise.
3. If Comcast has a case for why I owe $133 why the customer service representative would indicate otherwise.
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Andy

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Had exactly thew same issue in 2008...still haunting me and my wife today as we try to refinance now in 2010. Here is the letter I sent to Mark Casem at Comcast..
Mr. Casem -- I found your name and email address on a web site with many discussions around Comcast sending former customers to a collection agency after they had moved. I am one of those customers and have just discovered that it is now preventing me from being able to refinance my home.

In April 2008 I moved out of my house in Macomb, Michigan. I returned the cable boxes, cable modem and paid my final bill around April 18,2008. In October of the same year I received a letter from Credit Protection Association L.P indicating that I owed Comcast $133.95. I immediately contacted Comcast and had an online chat session with one of your customer service representatives. I have attached a copy of the log file (which includes chat file number) in which your analyst indicates very clearly that my account was not in arrears and that she would follow up with the local office who in turn would contact the collection agency.

Thinking it had all been cleared up and trusting in Comcast, I paid no attention to the fact that I never received any follow up documentation. This has come to light now that I am trying to refinance my home and discovering that a $133.95 bill is on my credit report. The bank is informing me that I am not eligible as long as this "negative" report remains. Having an absolutely unblemished credit report for 25 years and then being told that a cable bill was preventing me from saving money is absolutely frustrating. I am sure you can understand.

Here is what I am asking for:

1. I need Comcast to contact the collection agency, Credit Protection Association L.P. and inform them that there is no outstanding debt against my account.
2. I need a Comcast supervisor or manager to review my account and provide me written documentation stating that Comcast erroneously reported my account to Credit Protection Association L.P. I need the documentation to state that there is no outstanding debt against my account.
3. I need to documentation to apologize for the inconvenience and insult caused by Comcast actions. I also need the documentation to include the Comcast logo (Comcast Letterhead would be preferable) and a signature of a Comcast Supervisor/Manager/Executive.

OR:

1. Comcast can try to provide an explanation why I was immediately sent to the collection agency instead of receiving any type of bill, statement or other artifact indicating I still owed money thereby giving me an opportunity to correct or settle the matter. Please note I received ALL my mail since I properly filled out a change of address form with the USPS.
2. Explanation of why Comcast feels I still owe money, even though the attached record indicates otherwise.
3. If Comcast has a case for why I owe $133 why the customer service representative would indicate otherwise.
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Andy

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Had exactly thew same issue in 2008...still haunting me and my wife today as we try to refinance now in 2010. Here is the letter I sent to Mark Casem at Comcast..
Mr. Casem -- I found your name and email address on a web site with many discussions around Comcast sending former customers to a collection agency after they had moved. I am one of those customers and have just discovered that it is now preventing me from being able to refinance my home.

In April 2008 I moved out of my house in Macomb, Michigan. I returned the cable boxes, cable modem and paid my final bill around April 18,2008. In October of the same year I received a letter from Credit Protection Association L.P indicating that I owed Comcast $133.95. I immediately contacted Comcast and had an online chat session with one of your customer service representatives. I have attached a copy of the log file (which includes chat file number) in which your analyst indicates very clearly that my account was not in arrears and that she would follow up with the local office who in turn would contact the collection agency.

Thinking it had all been cleared up and trusting in Comcast, I paid no attention to the fact that I never received any follow up documentation. This has come to light now that I am trying to refinance my home and discovering that a $133.95 bill is on my credit report. The bank is informing me that I am not eligible as long as this "negative" report remains. Having an absolutely unblemished credit report for 25 years and then being told that a cable bill was preventing me from saving money is absolutely frustrating. I am sure you can understand.

Here is what I am asking for:

1. I need Comcast to contact the collection agency, Credit Protection Association L.P. and inform them that there is no outstanding debt against my account.
2. I need a Comcast supervisor or manager to review my account and provide me written documentation stating that Comcast erroneously reported my account to Credit Protection Association L.P. I need the documentation to state that there is no outstanding debt against my account.
3. I need to documentation to apologize for the inconvenience and insult caused by Comcast actions. I also need the documentation to include the Comcast logo (Comcast Letterhead would be preferable) and a signature of a Comcast Supervisor/Manager/Executive.

OR:

1. Comcast can try to provide an explanation why I was immediately sent to the collection agency instead of receiving any type of bill, statement or other artifact indicating I still owed money thereby giving me an opportunity to correct or settle the matter. Please note I received ALL my mail since I properly filled out a change of address form with the USPS.
2. Explanation of why Comcast feels I still owe money, even though the attached record indicates otherwise.
3. If Comcast has a case for why I owe $133 why the customer service representative would indicate otherwise.
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Kristin

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Bryan-
Have you had an resolution to your problem? I see that there is team of people that respond to the problems posted on this site, but I am not having success solving my problem and really don't know what actions to take next.
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Bryan Clayton

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Hey Kristin,
Mark called me the day after I posted on here and transferred me to a local Comcast representative. She called me the same day just to let me know that she was working on the problem and that she would have an update for me in 4 days. Six days later, she called to tell me that the problem had been resolved with the Collection Agency. I asked for some sort of documentation to show that fact, and she told me that the Collection Agency would send me a letter, and she would notify Comcast Financial to send a letter also. I haven't seen either of those letters yet though. I have been told that the problem was solved before, only to receive another threat from the collection agency, so I'm not convinced that the problem is over until I get those letters.

I have had to call multiple people to get help, so don't give up!
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Kate G.

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I'm having a similar issue. While trying to figure out why my bills are exploding I discovered (via comcast customer rep) that when I swapped out my broken DVR for another one they gave me an HD DVR. So my bill went up. When this was discovered (a year later) I had them come and downgrade to what I was supposed to be paying for in the first place. (FYI the DVRs look identical except for hookups in the back, which you don't see if they're hooking it up). A supervisor promised me a credit for overcharge. When I later asked where the credit was, I was told by someone else it was denied because I wasn't paying for the HD in the first place (which I was!) So now I'm getting bills for not one non-HD DVR, which is what I have, but TWO HD DVRs, which I don't have.

Really, when I listen to these people I can feel my brain cells popping like Rice Krispies. You can buy a house or a car or get into college with less torture than I go through with Comcast over my bill. Every month I have to relate the whole raga over again with someone new, who then credits my account for that month but never, and I mean NEVER, actually solves the problems once and for all. They know that if other options were available to me I would opt out in a nanosecond. It's a war of attrition. They hope to wear us out so we'll just pay. They have the time and the manpower to exhaust us and they are not emotionally invested. They know they'll win in the end if we have to use their company.
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Bryan Clayton

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I'm happy to report that Comcast has finally fixed my problem. Thanks to Mark and Linda for their help!

Good luck to the rest of ya'll
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balaji

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I have the same issue. I just sent an email to Mark Casem
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k

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I had this same issue TWICE. First time they reported to credit agency, second time (8 years later) they threatened to send me to collections (even though I had a receipt for the return) so after I called the lady in the office about 20 times with no retrun call I sent letters to the local regulatory agency, BBB, states attorney, Comcast etc. They called me about a week after this to tell me they found the box, it was misplaced in the back of the local office.
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Kate G.

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I'm in shock. I just got my second Comcast bill in a row where I didn't have to call up and scream for an hour to supervisors - it is actually what they said it would be (the price is still a joke, but they at least did what they said they would)! It actually is what they said it would be. I was afraid to open the bill, but someone over there (or on here) managed to straighten out the mess, at least for now. Yesssssssssssssss!
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Dick Stalion

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Matt,

I would like to extend my sincere condolences to your matter. I too have run into the same issue, but mine is a bit more misguided than yours.

http://getsatisfaction.com/comcast/to...

Take Care.
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Ted

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Ted Account Number: 09529389189-07-1
Wow this site is great! This will be one of numerous complaints I file against Comcast. I am a really nice person and I could not be any more angry than I am currently. I moved on June 11th down the street and simply wanted to transfer my service over. On the first appointment the technician said he did not have a long-enough cable to complete the installation. I said I have one at the old house and will be back in 5 minutes. He said ok. When I came back, he was gone! I called support, they said the techs have to stay on a schedule but they can reschedule the appointment. The next appointment I was ready for them, they didn't show up. I called and they said the tech called to say he was on his way and no one responded. I was in a place where I don't have signal but I would have been home at the appointment time for the entire window. The 3rd time, the guy simply didn't show. No call, no nothing. I called support and without apology they said they don't know why nobody came but all they can do is reschedule me. I asked for a supervisor and they hung up on me. I immediately ordered DirecTV and that has been installed successfully, the first time! But still no internet. I made another appointment since Comcast has a monopoly on internet here, and they finally came about 2 weeks later. 3 weeks for the first appointment date I got internet. Then I got my bill and it showed that my request for cable cancellation had not been received, AND they decided to start charging me for renting their modem, which I never did. I called 1800Comcast, and they said it was the wrong department and transferred me to Maryland, Maryland said since I lived in DC I would need a different number, and for some reason I got transferred to NY! They said sorry and transferred me back to 1800Comcast, who finally got me to the cancellations department...after 4 hours of holding and transferring!!! The cancellations department said everything was fixed. Then I got another bill-no changes. I went for the Live Chat and after doing that for an hour she said it's all fixed hahaha. I just got my bill: $236.10 Nothing has been fixed, modem still on their, no payment credits, no missed service credit, cable still being charged, internet not prorated for June. And some late fees! I just contacted Live Support again. They said there is nothing they can do but a supervisor will be contacting me soon. Yeah right, I'm not holding my breath.
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Elizabeth

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I am being charged for a cable box that was taken out of my house 3 to 4 years ago. I was never given a receipt for box. I did not even know that it should have been done by your employee (until after many unhelpful calls to comcast.) After that point I have been charged for the box every month, on top of the boxes I already have. Who ever has the box now at one time order lot of kids movies and porn. Which ever month was taken off my bill because I did not order them.
When I moved to my new house two years ago, the service man was great and called and got the old box turned off and I was told I would not be charged anymore. Which never happened but at least no more movies have been order. He told me the person who took away the old box, probable gave it to a friend. He told me that it happened all the time. I call Comcast every month or so on the issue and have always been told that someone will call and it will be taken care of. This has never happened.
I have gotten to the point where I do not want Comcast because of this issue but have been told that if I cancel then my credit will be ruined because I can not turn in the box.
I would even be happy to let Comcast search my whole house to get this to end.
PLEASE HELP ME!! COMCAST IS BLEEDING ME DRY!!!!!!!!!!!!!!!!!!!!!
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Elizabeth

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I two days after the post. I was called and the box was taken off right away (this is what they said. I will see when the next bill comes and the money was put back in my account. I still think that this is the end of my relationship with comcast because it took so long to fix. But the minute I started talking about it online it was taken care of. I think it is sad that it is the case.
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Kate G.

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Ted and Elizabeth: I think we all need to write down the date of each incident, every call, the (no doubt phony) names of the people we speak with, and the result. Then we need to take all this info and the bills to small claims court and demand our money back. And report them to the BBB and the state utilities commissions and the FCC, since we have the free time to do this that we spend waiting for them! Comcast is laughing at us all. Despite all their crap about customer care (ROTFL) it really is the very last thing on their mind. If enough people are tying up their lawyers and the courts' time all over the country I think they might actually have to start listening. And especially since it will actually start costing them real money if enough people do it. Why do we just sit here and let them steal our money and ruin our credit? That's just crazy.
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Chris Mills

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Same Issue here.

I canceled my service at my house spring of 2008 and moved across town to an apartment for a year while my new house was being built. Started new service for a year which I just canceled as my new area does not have Comcast service. TODAY I get a notice on my credit report that I am in collections from my March of 2008 account that was closed. How is it that they let me set up a new account with new boxes but never tell me I owe them ( when I actually don't) for the old boxes? This lowered my credit score by 105 points! Do you know how much that will cost me over the years with the increases in interest rates?

Never the less. I will be filing a petition in general district court of Chesterfield county THIS WEEK seeking judgment against them for inappropriately filing a collection on my credit report, loss of wages for having to research the problem and the cost to me for lowering my score.
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Elizabeth

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Good for you. Fight Comcast. I hope you get everything you can from them. I was on the phone with them for over an hour (not counting the 3 calls where they just hung up on me) because they decided with out telling me that my user name and password was changed. Then due to not being able to log in my bill is now passed due. I called repeatedly about why I could not long on and was told everything was fine and I was not over due. Thanks for the credit drop I am in the middle of buy a home. I just signed up with Clear. I am about to cancel all my service since after four years everything was resolved about the cable box. But from to day I know comcast will never improve. I only hope one day their pratices run them out of busness.
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Elizabeth

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Just left Comcast and I am glad no more $200 a month from me. But they still screwed me in the end some how I had to pay an extra $60. I was on no contract and I was told if I did not pay then I could not leave. Thanks Comcast for making my life hell when having to deal with you. COMCAST SUCKS!!!
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TedKelly

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I just mailed out my dispute letter for the same issue. In the 2 years that I was a customer, I NEVER had a month without some kind of bogus charge on my bill.
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Bob

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You don't have to read this but at least go to the link below, maybe it will help. God, I hate Comcast. I grit my teeth every time I talk to them. Their techs are morons, each one tells you a different story. Like don't worry, when they replace your DVR the tech will come out with a cable to move your stored content over. Boy, did he give me a funny look. Plus they wiped out my phone and internet for hours, running a business out of the house it was not good for me. Oh, and they never told me my cable modem for VOIP had a battery and you couldn't reset it by unplugging it. Remove the battery, and voila, the phone works again, 11 hours later. I was ripped.

Anyway I went to this link:

http://www.comcast.com/Corporate/Cust...

I did an "Email Rick." I got an apologetic call from a rep the next day, and was credited $20/month for 6 months. Small help, but better than nothing. At least you get a response from them, and this was the second time I emailed Rick and heard from a rep.

A very sad story, on what was supposed to be one of the happiest days of my life (the day I got rid of Comcast), the day my DirecTV dish was to be installed for my home theater with the NFL package--I found out I had too many trees around my house and I couldn't get a signal. Arrggghhhhh!

I hate Comcast!
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Karin Seritis

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Great site. I live in Alameda, California, where we lost our local cable service to Comcast over a year ago. If you think the above violations are bad, you should check out your 'Comcast Agreement for Residential Services'. I just received this in the mail yesterday, for the first time, and it's a nightmare of Orwellian proportions. It's 32 pages long, and the terms are so outrageous and, in at least one portion, in violation of the Constitution itself (unlawful search), that it's unreal.

Mine is for CA/WA, and states that I must agree to allow them and their agents access to my premises for the purposes of such things as merely 'inspecting the equipment used to receive the services', at what they call 'reasonable times'. It does not say to whom it should be reasonable or what the definition of reasonable is, how they have to notify me, or even IF they have to notify me. It says that if Comcast damages 'customer equipment' (computers, VCRs, DVDs, etc.) as a result of their inspection, updating, removal of their equipment, etc., they 'shall have no liability whatsoever for any damage, loss, or destruction to the customer equipment.' Further: 'For HSI and Video Customers. You understand that your computer or other devices may need to be opened, updated, accessed or used either by you or by us or our agents', and that Comcast shall have no liability 'whatsoever as the result of the voiding of any such warranties.' It further states that my sole remedy shall be termination of services.

It goes on to say that it can make my personal information available publicly even if I opt out of such, with no liabilty to them. Additionally, they do not have to tell me that they've done so.

They say that 'Nothing contained in this Agreement shall be construed to limit Comcast's rights and remedies available at law or in equity', in other words, giving them unlimited power to assess damages against us while giving us no recourse whatsover against them.

Then get this: Under 'Notice Method for Changes to this Agreement', they say, 'Comcast may deliver any required or desired notice to you in any of the following ways, as determined in our sole discretion: (1) by posting it on www.comcast.net, www.comcast.com or another website about which you have been notified...You agree that any of the foregoing will constitute sufficient notice and you waive any claims that these forms of notice are insufficient or ineffective'...etc. It says they may notify me about 'important information regarding the Services and this Agreement by these methods', and that I agree to regularly check my 'postal mail, e-mail, and all postings at www.comcast.net, www.comcast.com or on another website about which you have been notified or you bear the risk of failing to do so.'

What the hell!!??!!

I have never seen anything so egregious coming from any utility or, frankly, any corporation in my life. We should not stand for this, and should write the CEO telling him so. More importantly, we should post on the internet about Comcast's outrageous behavior whenever we can. The agreement states that, by accepting their services, I agree to these terms. Implied consent, no negotiation of terms. I shall write to the CEO, and tell him that if Comcast continues to cash my checks in payment, they agree to MY rejection of these terms.

Two can play this game.

Karin Seritis
Alameda, California
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Skye

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To Karin: (NOT on behalf of Comcast.)

"in at least one portion, in violation of the Constitution itself (unlawful search),"
Tell me where you see this. I want to know. It's not listed in the matieral you supplied.

"Mine is for CA/WA, and states that I must agree to allow them and their agents access to my premises for the purposes of such things as merely 'inspecting the equipment used to receive the services', at what they call 'reasonable times'. It does not say to whom it should be reasonable or what the definition of reasonable is, how they have to notify me, or even IF they have to notify me. It says that if Comcast damages 'customer equipment' (computers, VCRs, DVDs, etc.) as a result of their inspection, updating, removal of their equipment, etc., they 'shall have no liability whatsoever for any damage, loss, or destruction to the customer equipment.' Further: 'For HSI and Video Customers. You understand that your computer or other devices may need to be opened, updated, accessed or used either by you or by us or our agents', and that Comcast shall have no liability 'whatsoever as the result of the voiding of any such warranties.' It further states that my sole remedy shall be termination of services."

I have seen a few OSPM techs find some noise (Signal loss) caused from a bad spilter in the home of neighbor. They knocked on his door at 1PM, and asked if they could come in and check the signal. They replaced the bad splitter that was causing issues for the whole block, (due to bleed over) for free. My nieghbor said they were very nice, and even put little booties over thier shoes to not mess up his carpet. This cause is what let them knock on his door. If he had refused to allow them to fix the problem that was ongoing in the area, surely they would have disconnected one customer to improve service for the many.

"It goes on to say that it can make my personal information available publicly even if I opt out of such, with no liabilty to them. Additionally, they do not have to tell me that they've done so."
Where? You paraphrase, I would like to see the original statement, please. Also, even if this does apply, I am sure it is more of a CYA for Comcast incase one of the employees releases info without permission, this allows Comcast to pass any lawsuits on to that agent. Every Company has similar CYA Clauses. Can you provide an example of Comcast using this clause?

"They say that 'Nothing contained in this Agreement shall be construed to limit Comcast's rights and remedies available at law or in equity', in other words, giving them unlimited power to assess damages against us while giving us no recourse whatsover against them. "
Wrong again. This states that Comcast is not giving up any legal rights based on the Terms of Service. For example, if the terms of service say they can sue you for something for 200 dollars, and the law says they can sue for 500, Comcast reserves the right to not be limited to terms of service, only to the letter of the law.

"Then get this: Under 'Notice Method for Changes to this Agreement', they say, 'Comcast may deliver any required or desired notice to you in any of the following ways, as determined in our sole discretion: (1) by posting it on www.comcast.net, www.comcast.com or another website about which you have been notified...You agree that any of the foregoing will constitute sufficient notice and you waive any claims that these forms of notice are insufficient or ineffective'...etc. It says they may notify me about 'important information regarding the Services and this Agreement by these methods', and that I agree to regularly check my 'postal mail, e-mail, and all postings at www.comcast.net, www.comcast.com or on another website about which you have been notified or you bear the risk of failing to do so.' "

You've been informed of multiple ways you may be notified of a change. You think every other subscriber in the country checks the website all the time? Usually, Comcast will provide multiple ways to notify you of a change. It is very unlikely that when notifying people of changes, they will miss you. After all, missing you means they could miss tons of other subscribers, which means Unhappy customers and lost revenue.

"I have never seen anything so egregious coming from any utility or, frankly, any corporation in my life. We should not stand for this, and should write the CEO telling him so. More importantly, we should post on the internet about Comcast's outrageous behavior whenever we can. The agreement states that, by accepting their services, I agree to these terms. Implied consent, no negotiation of terms. I shall write to the CEO, and tell him that if Comcast continues to cash my checks in payment, they agree to MY rejection of these terms."

The Comcast employee cashing that check does NOT have the authority to enter into any legal binding on behalf of Comcast. This will not change a thing, and will not hold up in court.

Mayhaps you should take a law course or two before assuming you understand legal documents.
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Karin Seritis

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Dear (ahem) 'NOT on behalf of Comcast':

Hmmm...you sure are quick to defend Comcast.

The document in question, the 'Comcast Agreement for Residential Services', was included in the bill I received. It was a pamphlet. It is the CA/WA version, and is dated 01/10.

As for unlawful search, this is stated in my opening example, stating that that I must agree to allow them and their agents access to my premises for the purposes of such things as 'inspecting the equipment used to receive the services' (this includes inspection of my TV, DVD player, VCR, etc). You cite one example of them asking permission to enter a household, but this agreement states that they do not need permission to enter. It says 'You will agree to allow us and our agents the right to enter your property...etc.' That means I cannot bar them from entering.

Personal information: it's stated right in the agreement. You want an example? If they're not going to do it, why put this in the agreement? Read all of the problems listed above to see how trustworthy Comcast is, and how many times they tell people a problem is taken care of when it's not. Credit ratings are being trashed because of their dishonesty. Read the freakin' posts above. This is not a trustworthy company.

As for Comcast being worried about unhappy customers and lost revenue,
they don't care. Again, read the above, and any other blogs about Comcast. In many places, they are the only game in town. In my HOA, we're not allowed to install satellite dishes. They don't care if their customers are unhappy - they don't have to. It's Comcast or nothing. What they mean by notification is not that they will notify you in ALL ways mentioned, but only in one way, and it is up to us to check all of them to make sure that we don't miss any important changes. Why don't they simply rely on the tried and true method of notifying us of changes in writing, with an insert in our bills? Seems like they have things to hide, and want to sneak them by us. Otherwise, why write up the agreement in this manner?

Did you know that the digital conversion was rolled out under the Department of Homeland Security - the same agency that brings you the naked body scanning X-ray machines at the airports? Maybe this will give you a clue as to why this out-of-control contract makes me nervous.

You write: "The Comcast employee cashing that check does NOT have the authority to enter into any legal binding on behalf of Comcast. This will not change a thing, and will not hold up in court.

Mayhaps you should take a law course or two before assuming you understand legal documents."

It's not the field Comcast employee that wrote the agreement - this was done by management, their team of lawyers, and possible the DHS. As for understanding legal documents, I do have a great deal of experience and have taken classes - many of them - on contract law. It is obvious to me by your comments that you are the one that needs some brushing up on this.

Whoever you are, it's obvious that you have some sort of agenda on behalf of Comcast. You are the first poster that I have ever read IN MY LIFE that has had anything positive to say about Comcast. What I find highly suspicious is that your lengthy defense of them was posted right on the heels of my post. If you look at the other comments, they are often months apart. Obviously, Comcast has a link with this site notifying them of any posts made here, to which they can exercise damage control. Some of the previous posters noted that they had unresolved problems suddenly taken care of right after they posted on this site.

Based on this, anyone with two brain cells to rub together could surmise that you are a Comcast representative.
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Skye

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"As for unlawful search, this is stated in my opening example, stating that that I must agree to allow them and their agents access to my premises for the purposes of such things as 'inspecting the equipment used to receive the services'"

Exactly. You are waiving your rights to this clause - therefore, it's not "unlawful."

"Personal information: it's stated right in the agreement. You want an example? If they're not going to do it, why put this in the agreement?"

Again, it's put in for control in case something gets leaked. You still have yet to provide an example.

"As for Comcast being worried about unhappy customers and lost revenue,
they don't care. Again, read the above, and any other blogs about Comcast. In many places, they are the only game in town. In my HOA, we're not allowed to install satellite dishes. They don't care if their customers are unhappy - they don't have to."

Write your property manager and local franchising board if you believe there is a monopoly.

"Why don't they simply rely on the tried and true method of notifying us of changes in writing, with an insert in our bills? Seems like they have things to hide, and want to sneak them by us."

For me and several friends, we have always received a bill insert in addition to any other notifications. Every region is different, though, so perhaps where you live that is not the case.

"Otherwise, why write up the agreement in this manner?"

Again: Damage Control.

"Did you know that the digital conversion was rolled out under the Department of Homeland Security - the same agency that brings you the naked body scanning X-ray machines at the airports? Maybe this will give you a clue as to why this out-of-control contract makes me nervous."

Yes, so the old analog frequencies can be used for governmental purposes.

You write: "The Comcast employee cashing that check does NOT have the authority to enter into any legal binding on behalf of Comcast. This will not change a thing, and will not hold up in court.

Mayhaps you should take a law course or two before assuming you understand legal documents."

"It's not the field Comcast employee that wrote the agreement - this was done by management, their team of lawyers, and possible the DHS. As for understanding legal documents, I do have a great deal of experience and have taken classes - many of them - on contract law. It is obvious to me by your comments that you are the one that needs some brushing up on this. "

If that were the case, you would understand why writing something on the memo line of a check will not change any legal standing you have with the company.

"Whoever you are, it's obvious that you have some sort of agenda on behalf of Comcast. You are the first poster that I have ever read IN MY LIFE that has had anything positive to say about Comcast. What I find highly suspicious is that your lengthy defense of them was posted right on the heels of my post. If you look at the other comments, they are often months apart. Obviously, Comcast has a link with this site notifying them of any posts made here, to which they can exercise damage control. Some of the previous posters noted that they had unresolved problems suddenly taken care of right after they posted on this site."

I have rarely had a problem with Comcast. People are always quick to bitch, not to compliment. Usually I keep it to myself, but your post was so half-assed, I had to reply. And if you poke around the settings on this site, you can see that anyone can get email alerts of company questions, or subscribe to an RSS feed.

"Based on this, anyone with two brain cells to rub together could surmise that you are a Comcast representative."

Well, maybe for you. But I think most people have more brain cells than the two you seem to have, and will realize that is not the case.

This has clearly become a battleground, the subject matter of which is no longer important to me. I will no reply to this thread anymore. Hopefully, I've made my point in such a way that you (or at least other readers) will understand.
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Karin Seritis

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Your arguments are not even worth responding to, as they don't even make sense. I will note, however, that you sure are 'Johnny-on-the-spot' in responding. Just out of the blue, you happened to find my post, defending Comcast within hours. Twice. Amazing. I wonder what your motivation is, to put so much time into this.

I will write my letter to CEO Brian Roberts, to notify him that these terms are unacceptable. I will also continue to post about this agreement on other blogs. Let the court of public opinion prevail here. What companies like Comcast hate the most is a little sunshine on their operations. You know, just like the Federal Reserve.