Comcast SmartZone ads

  • Question
  • Updated 5 years ago
Comcast SmartZone displays side banner ads. I can click to hide it but it IMMEDIATELY re-appears whenever I move to another email message. Kind of ticks me off too that I pay for Comcast service yet they feel the need to sell ad space. Oh, and what's up with the "Voice mail is not available" under the Voice tab?
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  • Annoyed

Posted 7 years ago

  • 8
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ComcastCares1, Employee

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Thank you for the valuable feedback. I will make sure that your feedback is communicated to the appropriate department for evaluation. Hopefully, you will see the improvements soon.

Best Regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com
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deanblough

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obviously this has fallon on deaf ears, comcast needs a hearing aid, its getting old and feable
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It reaaaly annoys me that Comcast has changed to this new system. I don't use it for voicemail, just my email. It now takes me much longer to read my email and is a frustrating experience, spending so much time clicking off the ads. I pay for high speed internet, not for Comcast to sell MY time to the highest ad bidder. We should have the option to turn off the ads. Apparently Comcast has no respect for our time, making us a captive audience to their adware scheme. Plus I have to waste MORE time complaining about something that everyone should obviously know no consumer would like. The old system suited me just fine, thank you
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The problem with the ads has been fixed to comcast's sastifaction ...
I can no longer click on the side of them to close them.Get the spam out of my rented mail box. all comcast is doing with smart mail is selling out thier customers and getting around spam laws for the advertizing buck.If I had options of a differnt carrier in my area i would have bagged and tagged this isp when smart mail came out.
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I can't stand that ad on the right side of my email. And now I ca't even close the ad - which I must do for each email. I am slowly going to migrate my email to Gmail.
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I agree with everything that everyone here has said. When will Comcast stop screwing a customer of over 15 years. All I want is my email, no additional graphics, no ads to increase my you-know-what size, JUST MY EMAIL
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I agree 110% with everyone on here! We're paying customers and want a simple interface for emails for crise sake! Come on Comcast.. get with the program! Does anyone know of a way to forward Comcast email to another email interface w/o ads?
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Caesar Thomas Storlazzi

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Yes, you can use Outlook with Comcast e-mail. Just Google "use outlook with comcast e-mail" and instructions for setting this up will come up. Good luck!
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I agree with everything said here. The Zimbra (JavaScript engine for SmartZone) is very slow on my machine and causes lots of problems. Ads on the right side are driving me nuts. Co-workers seeing my monitor from the distance think probably I am browsing porn sites or something inappropriate, this is the content of the Comcast ads. I want old HTML based mailer back, with simple interface and no ads. BTW, it allowed to type mail in a popup window so you could browse inbox simultaneously. SmartZone does not allow it since it has only one window for everything. Multiple accounts is a pain to work with in SmartZone.
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PZ

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Comcast is ripping off customers by forcing the spam advertising on email users. As subscribers, we are paying a
very high price for service, and should not tollerate it.
Tell them by email at,
We_Can_Help@cable.comcast.com
and by contacting Comcast tech support regularly, until the problem is fixed.
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Well people, it has been over FIVE months since I started reading this complaint. The last reply from comcast says that they will consider our opinions. I still see stupid ads. I still am frustrated. I still want to vandalize something. My anger is so extreme that mere mortal words are insufficient to express the degree of hate for which I have towards comcast and their time-wasting ad mechanism. HEY COMCAST: give me back my old simple web-based email reader, with no pop-ups, no ads, no graphics. It should load fast and be functional. I should not have to wait for anything, it should display my email immediately. NO MORE ADS. NO MORE WASTED TIME.
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pitviper1961

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Why don't you use a stand alone email program like outlook express or windows mail live? The only time you should use a web based email retrieval system is when you are out of town
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schaeffer.jason

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what about people using a public machine? doing that at home is one thing, but hardly a reasonable solution on shared machines
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StevenKarp

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Outlook, Outlook Express, Windows Mail, Mac Mail, Mozilla Thunderbird? Or how about a nice Yahoo or Gmail account? Why is everyone so dependant on Comcast e-mail accounts? What happens when you move to a non-Comcast area? Your e-mail account is gone!

I have used Yahoo for over 10 years, I have moved several times, changed ISPs several times...never had to change my e-mail address.
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colettimj

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I decided to use GMail to retrieve Comcast email (and email from other accounts). I'm also moving away from @comcast.net so my main email won't be tied to a particular ISP. I now treat Comcast web mail as a 'freebie' that they throw in and, of course, there is no such thing as a free lunch.

This is one of a few reasons why I am planning to move away from Comcast for the three services I currently have from them. They appear to be tone-deaf to their customers. Didn't intend to start this as a bash-Comcast thread,... just wanted to see if they were listening and if they would respond.

Now I know.
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nickamoreno

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I am glad (not really but now I know that I am not crazy) to see that SmartZone just doesn't work at all. I have talked with 3 different reps about not being able to retrieve my voice mail via the communication center with each one being clueless. I have received crazy excuses, each one being my fault and not that of Comcast. I do not use the mail. It would be nice to get my voice mail online.
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StevenKarp

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do you get a white screen that says "loading" when trying to check your voicemail? The best way to test it is to have a comcast rep log into your account from their office and see if it works for them. that's what I had them do and they said it worked fine...so i tried it again and realized that my browser was asking me to update windows media player and instantly it worked! it was my computer.
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William Johnsen

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Agree.. I've moved to Thunderbird because of Comcast's behavior. Good job, Comcast.. you just lost a user of your fancy new system.
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Gregg Tavares

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Just give us the option to turn off ads, we PAY FOR THIS ALREADY!!!!!!!!!!
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beckieh

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I agree -- we have been complaining about this problem for quite a long time, and Comcast apparently doesn't care. I pay more than $200 a month. I don't want your stupid ads. This is the main reason that I do not use SmartZone -- I can't check my emails at work with ads flashing on the page. Please listen to your customers!
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Tariq

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The response from Comcast team is the same as when I called them a few years ago with the same issue that netgeek had. I don't believe that Comcast is not willing to remove the advertisements from the side bar because of possible loss of free revenue at the expense of theri customers. I can understand if I were not paying for the serice but that is not the case. I am just waiting for Verizon FIOS to be available in my area and there I go..
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Tom Maguire

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add the following to /etc/hosts....
127.0.0.1 ad.yieldmanager.com
127.0.0.1 pn2.adserver.yahoo.com
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Bob Daniels

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Tom Maguire, Do you really believe your cryptic note has helped anyone? ...or was that your aim? what arrogance!
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Bev

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I guess I'm having the same problem y'all are having-I didn't ask for smartzone that's for sure-I can't forward among other issues -plus what's with big ads on the side taking up screen space???? I called a comcast "tech" today-after several attempts to help as well as putting me on hold several times,she gave me an outlook # & told me to call them?? I have comcast-shouldn't THEY be the ones to help????? Also speaking & understanding English is VERY importent for a tech to be able to understand & be able to help!!Now noone get their shorts in a knot- I'm not bashing anyone-
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bigpops

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you're all a bunch of fools for using comcast for an email provider anyway. Use GMAIL and you have a better system aswell as the same email address when you finally dump comcast, which you will eventually.
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jon

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ya use google the king of advertisements. go get gmail so google can read your emails and then serve you ads based on your email contents. if you use google search or any other google service while signed in they record your search history so they have a nice overall picture of who you are and then they serve you "personalized" ads. go read gmails ad policy. i trust google less then comcast and thats saying something.