Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m Happy to Assist!
ComcastCares (Comcast Digital Media Outreach Team) May 24, 2008 18:50

Getting Help from Comcast Fast...

Welcome to the Comcast corner of GetSatisfaction.com. We're glad to be here to listen, interact and help.

For the vast majority of our customers, your local Comcast team is the first, best resource for all your video, high speed internet and Comcast Digital Voice telephone questions.Our nationwide, toll free number, 1-800-COMCAST automatically directs your call to your nearest customer care center.

6 Ways to Contact Us
http://www.comcast.com/Corporate/Cust...

We are here to help, and through our 6 ways to contact us you can interact with us over the phone, email or chat. You can also ask our interactive Q&A tool to obtain answers to common questions or take part in our online help forums. Beside these great ways to contact us you can share your feedback with Rick Germano, SVP for Customer Service and his team. We are here to assist and we want to hear from you.

Besides all these great way to contact us, you can join our conversation on Twitter.

@ComcastCares - If you're a fan of www.twitter.com, you probably already know that we hang out there and regularly search for posts with "Comcast" in the text. We do it to try to proactively engage when you need us most. Ping @ComcastCares from Twitter and we'll see your 140 character message.

We_Can_Help@cable.comcast.com - This special email address is a direct line to our agents that assist on Get Satisfaction. In order to best assist we do need account information, such as the phone number listed on the account, as well as a contact number to speak to you. Although we love electronic means of communication, there are times where a conversation is the best way to assist. We're here to help.. when all else fails.

Comcast's social network outreach is part of our continuing investment in customer care. We see excellent customer service as a competitive advantage, and while we don't always get it right, our goal is to build great relationships, one person at a time.

Thank you for allow us the opportunity to assist!
Reply
  • @ComcastCares - Our neighborhood is having a problem with internet service and despite over a dozen service calls that confirm the problem is in the system (not our houses) we can't seem to get the problem fixed. I've tried phone, email and chat, all to no satisfaction. How do we get your attention?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m happy
    I can attest to the Digital Media Outreach Team at Comcast being able to solve problems... quickly. We've had a few random things pop-up in the last year on our business connection, and Frank's team was able to get someone out to our office building within 30 minutes, instead of the following day like Technical Support promised.

    Don't be afraid to email them or talk to them on Twitter! =)
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • Hey there! I have had a terrible time getting Comcast to start my service on August 25th in Boston. I have been a customer for a zillion years and I'm moving and they keep telling me to call back and keep trying. I'm a CEO of a company, and I just don't have the time. It is a completely easy setup, and I am desperate. Can anyone help? I promise to write great things online if this works! dhessan@communispace.com
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I need to be able to erase voice mails without listening to the entire message.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • Vox girl try hitting 7 twice. That should take care of it.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m Zman
    I have not had broadband service since 7/31, and limited cable service. after two visits from techs, i was told they need to send the contruction team.l that was on 9/22. on 10/29 they now say they need a construction permit. i have been promised call backs from numerous people, the last one a supervisor by the name of Lyle. No one ver calls. I have used the link to write to Germano twice...some guy left me a message twice, I have returned his call atleast 20 times, but have heard nothing. This is unbeliveable. Verizon and Direct TV---her I come
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m frustrated
    I was trying to get my daughter phone service added. The guy on the phone talked me into five premium channels with internet and phone. My daughter was in Chicago by herself with a prepaid phone so I wanted her service to start asap. They sent out the package to her and she set it up and it did not work. They advised would send a tech out. He never showed but according to comcast because he could describe the building he was there. Called to get someone out there and after holding and being hung up on several times was told too late no one can come out maybe next week. I total I have been hung up on at least twenty times with them trying to transfer me and on hold for at least 6 hours over the past two weeks. Complained to customer care professional who basically advise there is nothing more we can do. Can't put back old service becuse package no longer offered. but here is twenty off a package she does not need. I am a customer service rep. for American Express and would be fired if I treated customers the way I have been treated. Not looking for a hand out. But with all the BS and incompetence (can't even transfer a phone call or put someone on hold without hanging up on them) I feel I deserve something more than twenty dollars off a package we don't want.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m frustrated
    Dear Comcast, We have had service with you all for several years now and since day one have always had a problem. It wasn't until we added the high-speed Internet that things got really bad. There is hardly any service. We have called more than 10 times to have this problem resolved but no resolution. Within the last 2 weeks we had had internet service for only three days. Customer service told me, "it's not our fault". Mind you this has been going on for about two years. I own my own company and try to do work at home so that I can be around my family more often but unfortunately your horrible service will not allow to get online and do the things I need to get done. I was smart at my office in putting Verizon and can honestly tell you that the service with them has been heaven compared to comcast. I also get service from them which helps. I am tired of calling your company. I tried to get onlyne right now but surprise no service!!! So now I find myself typing this on my iPhone. Oh how I miss AT&T. I would like a refund on on the days that my service has been down because taking someone money without providing the service promised to someone is called robbery! Second all I want is the service I am paying for, nothing more nothing less. Last if neither of these request be satisfied would you kindly email me the information to your legal department so that I can get my money back. I would rather pay my attorney who takesmy money but is working for me than you guys who are just taking my money without providing me service. Cordially, Eddie
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m Satisfied
    I'm glad I found this post!

    I had some install issues. I emailed We_Can_Help@cable.comcast.com. I got a reply in 10 minutes, and my issues were resolved within a couple of days.

    It sure beat calling the 1-800 number. 4 out of 5 of the customer service reps are useless.

    Thanks to ComcastCares and his team!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • To Comcast,

    I had sent an E-Mail to your We_Can_Help@cable.comcast.com address but I have yet to receive any response (automated or otherwise) about the high latency I have having with my internet service.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m mad as hell, and I'm looking for Rick's home number to have a chat about his job
    I have tried to get Comcast for over three years, yes, that's right, three years. Rick Germano's organization is truly an EPIC failure of "Customer Support"

    I need my residence delist as "unserviceable" which takes several steps. Because Comcast's CS system that looses notes on a weekly basis, every time I call Comcast is like talking to an insane person without any memory. We start from scratch every time. I talked to scores of reps and supervisors, they all want to help but they just don't call back or follow up.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m still really pissed off
    High Speed Internet Outage in Windsor California has been going on for over 4 days.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • ComcastCares (Comcast Digital Media Outreach Team) November 11, 2009 02:50
    There is no outage lasting that long. Most likely you need a tech to your location. Please email us the phone number on the account and a good contact number and we will check it out. Another option, if easier is to call 1-800-COMCAST

    Frank Eliason
    Comcast
    We_Can_Help@cable.comcast.com
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m in agony
    After talking to Paul and and his stupidvisor Vince (employee number 1478) Paul tells "don't forget to download McAfee antivirus" Salt+wound= agonizing pain.

    Hey MORON--I just spent 15 minutes telling you how my connection has been down for 4 DAYS. The only thing I am downloading is frustration.
    • I've been 2 days without cable & then after waiting all day & multible times on hold for 30 & 40+ minutes I was told they've been calling a # I haven't had in 5 years. Now they want to come on monday even though I've explained no one can be here to let them in for 3 weeks. For this "inconvenience" they've offered a $20 credit. For over 3 weeks without service? I think not. The last time this happened it was because some incapable installer accidently cut off our service while installing 1 of our neighbors. Comcast couldn't pay me enough for my inconvenience.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m undecided
    screen is blue. lights: yellow, blue, orange. On screen: cable, digital TV no signal. Help?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m confused
    screen is blue, lights are yellow, blue and orange. Onscreen: cable, digital TV No signal. Help?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m frustrated
    My father has been a long time Comcast cable customer. When I had to move home due to a job loss, I needed high speed internet. Installed in July 2008 and had continuous, intermittent problems. After lines (with water in them) were replaced in the neighborhood, I seemed to be relatively problem free from August 2009. Problems resumed in December 2009. This round of problems involves the loss of internet service each night this past weekend starting at 8pm - the same thing happened the weekend before. It is not a problem with my modem. There is not a problem with the lines under the house - I mean, otherwise, it would either be more intermittent than it is or I would have no service at all. There have been 2 "technicians" out here. The 1st one did nothing but look at my pc and the pole. The 2nd one ran tests but found nothing. You can't get anyone out here while the problem is occurring. I have spent 5 hours, just this morning to get this problem addressed; can you imagine how many hours I've burned trying to get all of the other issues taken care of since installation? Apparently Judith at the corporate office has even been unable to get someone to return a call. And if you ever get referred to a supervisor named Sundira in MD, don't even bother - she doesn't return phone calls.

    If someone on this site cares, my account number begins with 09562.

    Ms. Wynn
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • Why does my comcast DVR seem to go to sleep? My tivo never did that.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m fed-up.
    We_Can_Help@cable.comcast.com is the only way you're ever going to get service from this place. I've never had worse customer service experiences, and after 3 years of random disconnects, accusations of stolen modems, overcharges, extra bills, downgraded service, snotty reps, snottier reps, reps from hell, and a tech service line that thought Linux was a browser, I went to DSL.

    In order to get disconnected, I had to use the address above. I had to drive across town (Albuquerque--spread out town--roughly 22 miles) to deposit MY modem. They then got in contact with me to apologize for taking my modem, they mailed it back to me (budget). Goodbye gas money, and goodbye Comcast. DSL in my area is lower bandwidth (about half as fast on downloads and less than a quarter in uploads), for more money. However, I've never had a Qwest rep treat me the way Comcast did.

    Thank you to Frank, Detreon, and your team at Comcast, I wish you guys were actually out in the call centers.

    P.S. if you live in New Mexico, your calls are going to either Colorado or Utah. These call centers need to be seriously re-evaluated and retrained by Comcast.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I have been trying to get internet service at my house for some time now. I have submitted forms requested by the local office, but they are not getting back to me. I submitted an A/B form about 3 weeks to 1 month ago. I have called several times over the past couple of weeks, and went into the local office on Wednesday. I spoke with Kory on the phone on Monday in the Montgomery County office who emailed the DC office about the issue. I spoke with Eliza in person in the DC office on Wednesday. She said they had the email, took a second copy of my HUD form, and that someone would call me. She gave me her extension in case no one did. I called her on her extension, but it did not go through. I left a message on Friday, but no one called me back. I keep getting promises someone will call me about the issue, but no one has contact me, left a message, or emailed me. All I am asking is to have service provided at my home, or at least to have someone explain why it will not be delivered. Please contact me, or have someone from the DC office contact me.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m FURIOUS
    Comcast is a perfect example of bad business and poor customer service. I have never had to deal with a more incompetent group of idiots in my entire life! I am moving to Alexandria VA and was instructed by my apartment community to contact Comcast a week before move in to set up service. First in the online chat, 45 minutes of my time is wasted before I am told that the resident who is moving out is behind on their bill, and that they would need ME to go to a Comcast office or call the customer service number to "Verify my identity". Why someone else not paying their bill is my problem doesn't make sense and is completely ridiculous. Mind you, I gave my SS# and the PREVIOUS address I had Comcast service at when I lived in NJ 6 months ago. So I call customer service and am told that the SAME package will cost me 20 bucks more a month, but to try the online service again because the rep saw that there was no delinquency on the bill from the current resident. SO...I spent another 45 minutes on the online chat again about an hour ago and NOW I am told the my address is "unserviceable". Are you freakin KIDDING ME? I attend classes online and just started the past 2 classes I need to graduate in July this week. Now I am going to be doing my homework either at work or a local Starbucks for the next week. Comcast is the service provider for my entire apartment complex...but my apartment happens to be unserviceable. What a load of crap. This is typical Comcast stupidity because the company is a monopoly and just doesn't care about providing service to their customers. I am considering escalating this issue t corporate because I KNOW this is wrong and I am not getting any help. I now have to call them again next week and try to resolve this. And if I have to take time to go into a Comcast location to resolve this issue, I am going to raise holy hell. Comcast SUCKS! And it makes me sick that they are my only cable option.
    • I am having the same issue at an apartment complex I now reside. They are trying to tell me I am responsible for a bill in some one elses name and social, and that because of that bill they cannot service this address. This company is COMPLETELY ridiculous, and thinks it is fair to ATTEMPT to charge people for other persons deliquent bills. I think the government or someone should step in and offer competition. Does EVERYONE here know that in most areas that had AT&T@Home service, AT&T still owns the cable lines, comcast is only leasing those lines from AT&T.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m frustrated
    AEQ-Ashburn.as6453.net fails 10-20 times a day.
    If I'm online gaming I'm kicked and lose.
    If I'm streaming music through my blog all of the listeners get dumped.

    After 100 traceroutes I'll pin it on AEQ-Ashburn.as6453.net
    Packet loss / request timeout - sometimes up to two minutes.

    I called tech support to make a complaint and spoke to a supervisor who said she wrote down the name of the servber - I asked her to read it back to me and she had lied. I do not believe she filed a help ticket as she said.

    This is the beginning of my campaign to get this message out so people know Comcast doesn't care if you're down for two minutes. If you want uptime they say you need a business account.

    BTW, I'm in Palm Beach FL The failure is always between Atlanta and Virginia.

    Tracing route to live365.com [216.235.95.145]
    over a maximum of 30 hops:

    4 10 ms 12 ms 9 ms te-8-4-ur01.staterd7.fl.pompano.comcast.net [68.
    86.165.85]
    5 12 ms 11 ms 11 ms te-0-12-0-4-ar03.northdade.fl.pompano.comcast.net [68.86.165.82]
    6 12 ms 10 ms 12 ms pos-0-3-0-0-cr01.miami.fl.ibone.comcast.net [68.86.91.221]
    7 26 ms 25 ms 24 ms pos-2-2-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.86.66]
    8 28 ms 26 ms 26 ms pos-0-1-0-0-pe01.56marietta.ga.ibone.comcast.net [68.86.86.86]
    9 32 ms 34 ms 35 ms Vlan502.icore1.A56-Atlanta.as6453.net [209.58.44.1]
    10 * 52 ms * Vlan1715.icore1.AEQ-Ashburn.as6453.net [209.58.44.22]
    11 47 ms 47 ms 48 ms te9-0-0d0.cir1.ashburn-va.us.xo.net [206.111.0.205]
    12 53 ms 49 ms 49 ms vb2000d1.rar3.washington-dc.us.xo.net [207.88.13.62]
    13 106 ms 107 ms 106 ms te-11-0-0.rar3.sanjose-ca.us.xo.net [207.88.12.69]
    14 104 ms 105 ms 105 ms 207.88.14.106.ptr.us.xo.net [207.88.14.106]
    15 118 ms 107 ms 106 ms 207.88.187.142.ptr.us.xo.net [207.88.187.142]
    16 105 ms 105 ms 105 ms www.live365.com [216.235.95.145]

    ////////////////////////////////////////

    A search for this server name in Google shows LOTS of complaints about it - so fix it or rout around it.

    Thanks
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m frustrated
    Today, I had a service call to install an additional digital box scheduled between 1- 3pm. At 3:15 pm I called Comcast because noone showed up. After waiting on hold, I was told that dispatch would be notified, and I would get a call. At 3:45pm, no call, no technician. I called back, waited on hold, told I would get a call with an ETA for the tech. 4:15pm, no call, no tech. Called them back, on hold, again no call. 4:30, tech arrives.
    He installed the new box downstairs. Told us to wait 1/2 hour for programming to finish. One hour later, we had no channels over 105. Called Comcast again, 10 min. wait time. Spent 20 minutes with phone assistance - the man said he had to send a new signal to the box. Did not work, more holding. He came back and said he would have to check with another department. More holding and then I am then mysteriously transferred to a new woman who has no idea what the issue is -- "comcast, how may I help you?" I finally ask to be transferred to a supervisor. On hold for 15 MORE minutes, and I finally hung up because I had to make dinner for my family. It was now 6pm in the evening. So frustrating! And we still don't have digital cable on new TV. What shall I do????????
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • Wanted to send an email to let Comcast know my family was effected by the outage of internet services this past weekend......hear you are crediting the accounts for the period they were down...think this is a nice jester on Comcast`s part......Jacqueline Osborne...I have had your services since you took over Insight.....a total of 7 yrs.....and just had your services put in our new home we purchased.....Hoping to hear a reply.....
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • Day 1 of lnstall
    I called Comcast to start new service on or about the 25th of May. I was calling
    because of a flyer advertising a rate of 99.00 a month with unlimited phone, high
    speed internet and Prefered cable with Showtime free for 3 months after that it
    would be an additional fee of 10.00 a month. We discussed having 2 HD receivers
    for 2 HD t.v. and a CLONE for an additional t.v. in a bedroom. I repeated the
    CLONE request and asked if you could do this and was told you could, no problem.
    lnstallation was to be at 8:00 A.M. on Saturday the 28th.

    The employee came a little before 8:00. After a few minutes of looking over the
    house he decided he had to go into the neighbors back yard to put wires. He woke
    my sleeping neighbors to get there permission that was very unhappily given.

    After about 4 hours work he said the service was installed. He looked at my remote
    control from my service with Direct T.V. and said "lt looks like you’re familiar with
    how to use the remote". Thinking it was like any other remote I agreed. He then left
    after I sighed his paperwork. At this time I was not provided with any paper work on
    the service or the equipment, not even a phone number. After the service tech left I
    went outside my house to see that there was a cut wire hanging from the side of the
    house. I checked my system by going to my antenna that I had been using before
    Comcast came and found I had no connection to my antenna.

    While looking up the phone number on the internet I see you have a special going
    on for "new" customers for a 100.00 prepaid Visa. While calling for service
    because I had no HD, I mentioned the special and was told I did not qualify as I did
    not order online, I called instead. I was so frustrated because no one listened to me
    I gave the phone to my daughter to see if she could get through to your service
    department that I did not receive the services I signed up for and you were billing
    me too much money. No one would listen to her either so she gave the phone to
    my son. He managed to talk to someone and get the right rate of 99.00 a month
    plus 8.00 a month for the second HD receiver but I would have to return 2 receivers
    and remotes for an exchange. This was Sat. and the office would not be open until
    Monday.

    DAY 3 of lnstall
    When I returned the equipment l was given 2 receivers and 2 remotes. I had to
    drive about 10 miles one way to do this exchange. When I returned home I found I
    had an HD receiver and a remote that did not work with the receiver. CUSTOMER
    SERVICE said they would send someone out tomorrow the 1st of June. All this time
    I have no paperwork, no directions.

    DAY 6 of install
    Carlos came and worked on the system and finally gave me paperwork and
    explained how to use the equipment. Now the system is finally working. YEAH!!
    Happy camper.

    On June the 27 I finally received my first bill. lt was for 293.83. I was stunned to say
    the least. I called and talked to Gail, I told her I was unhappy with the CUSTOMER
    SERVICE and wanted to disconnect. She looked it up and found I was within the 30
    Time frame for their 30 guarantee and she would get all the charges reversed
    because I had such poor CUTOMER SERVICE. I insisted Comcast reconnect by
    antenna before they disconnected. On the bill there is a separate charge for the last
    visit to finish my install. She was trying to contact a supervisor to arraign the
    reconnection of the antenna. After waiting on the phone for 40 mins. I requested a
    supervisor call me and only got NO CUSTOMER SERVICE. No phone call!!

    When calling the next day I talked to a supervisor Zeke. He told me they would not
    reconnect the antenna but would give me information to contact the person they
    contracted out the installation to, and for me to pay them. This was not acceptable
    to me, I hired Comcast, i did not give anyone permission to do changes to my
    antenna wire. I received a call back a few minutes later and Zeke scheduled a
    service apt. for 4 - 6 the next day 6/29. ln the meantime I opened "Live Chat" with
    “sunshine” on your online CUSTOMER SERVICE, and she promised me someone
    would call me within 24 hours as she had kicked my complaint up to a higher level.
    NO CUSTOMER SERVICE again!! No phone call even though I gave her my cell number and told her I would be out of town the next day.

    When the service tech came out he Iooked at the mess and called his supervisor
    and I was told they would not do the job. They offered to give me information to call
    someone else to do it. This is not acceptable to me. My service was disconnected
    on June 30 while I was out of town. So I have lost my phone number, my email
    account, and cable t.v.. I am left with a bill and a very bitter taste for COMCAST NO
    CUSTOMER SERVICE.

    I would like Comcast to connect my antenna to all my television set's, the way they
    were before your install, and waive all charges. I feel your advertising is fraudulent
    and your company is not honest. The picture on your system was never as clear as
    the picture with my antenna.

    Your customer service is the worst I have ever encountered.

    Elsyne Epps
    elsyne@sbcglobal.net cell# (916) 214-2060
    cc: Sacramento Metro Cable TV Commission
    Call Curtis Channel 13,Facebook,itunes
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I am wanting my address to be unmarked as a non-serviceable address, please feel free to email me at lordvalek@gmail.com for information
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • Dear Comcast,

    I have been a customer for a little over a year. I have had a tech out on several occasions due to a problem with my on demand. I made an appointment back a couple of months ago again to have a tech out to take a look at it. I was told I would receive a credit as this has been going on for a year. When the tech came out he told me the wiring needs to be replaced in the walls. Well this is an apartment and the owners of the complex will not replace the wiring in the walls. They refuse. I know several other buildings are also effected and receive service at a discounted price of 49.00. I however pay 131.00 a month and all I have is basic cable and internet. I called in recently to find out if they were going to give me a credit for service I am not receiving and was told no because the problem was not fixed. I asked what I was suppose to do and was told pay for the wiring we are not going to credit you anything. When I said that makes no sense why would I pay for every future resident to enjoy cable. I plan on only staying another year. The online rep. said again "pay for it I'm not giving you a credit." I have never been treated so badly in my life. Also when your tech was here he said you know your HD is not hooked up. Do you want me to hook it up? I asked if it was going to cost me more he said "no not at all". Well I just got a letter today saying they are shutting it off?????? I am being charged premium prices for substandard service.
    martin_dottie@yahoo.com
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m SO very Angry and Pissed -"Comcast Employees Will be losing Jobs ,
    DRAGONLADY D-K COMCAST service Call 9.29-30.2012
    I’m SO very Angry and Pissed -"Comcast Employees Will be losing Jobs ,
    and thats KARMA " I promise ...

    DRAGONLADY : Connection problem screen and Pixel Sound lost INTERUPTIONS /Service call LATE
    as well as Comcast Tech Behavior UN ACCEPTABLE...

    Franks Reply to Matt COMCAST REPLY TO THE PIXEL ORDEAL
    IS B_LL SH IT ,
    BECAUSE I DON'T HAVE A DVR AND I STILL HAVE THIS PROBLEM AND THE TECH
    COMCAST ARE SENDING OUT NEED TO BE TRAINED BETTER AND TOT TO RESPECT
    ALL CUSTOMER AND IF THEY DON'T LIKE THERE JOB THEY SHOULD QUIT INSTEAD
    OF WASTING OUR TIME AND TAKING OR MONIES...
    THEY DON'T KNOW CHIT FROM SHINOLA...

    ON SAT. 9/29/12
    THE COMCAST TECH THAT WAS SENT TO MY HOUSE WAS OVER A HOUR LATE AND HAD
    A ATTITUDE WITH ME, WHEN TECH MENTIONED A PART AND I QUESTIONED WHAT WAS THAT?
    tech REFUSED TO ANSWER MY QUESTION and REFUSED TO CONTINUE THE SERVICE CALL.
    AND THEN THE COMCAST TECH TOLD ME "IF I WAS NOT HAPPY THERE ARE MANY OTHER
    COMPANY I SHOULD JUST QUIT AND LEAVE COMCAST" ...

    THATS HOW MUCH THEY CARE SPECIALLY WHEN THEY ARE GETTING PAID A YEAR IN
    ADVANCE FOR THIS CHIT THEY CAN'T EVEN KEEP RUNNING .
    OVER THJE PAST YEAR COMCAST HAS REALLY GONE DOWN THE TUBES THEY ARE
    NOW BELOW SUB PAR.
    THIS CHANGE IN DTA IS ALL A PLOY TO CUSTOMER TO HAVE TO PURCHASE MORE
    EQUIPMENT FROM COMCAST FOR THE SUB PAR SERVICE AND PRODUCT...

    I WOUN'T TAKE THIS SHIT FROM ANYONE WHEN I AM PAYING IN ADVANCE FOR SERVICE
    and I am not GETTING WHATS BEING PAID FOR...

    DRAGONLADY D-K 9/30/2012
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • COMCAST,
    Please have someone contact me about my TV service that actually knows the correct and proper procedures. I foolishly spent 4 hours and 57 minutes on the phone with an array of some nice and some not so nice, but none knowledgeable COMCAST people yesterday and they have my service screwed up! I have been a COMCAST Customer for a long time with TV, Computer and Phone being COMCAST and until yesterday I was a very happy customer, but the way that I was treated yesterday is really a shame and now I am a very unhappy customer. I really need a caring and knowledgeable COMCAST person to contact me today to correct this, please! Thank You, Chuck Hawkins @ 615-516-5879
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I have been trying to change my billing date from the 10th of the month to the 15th. I live on Social Security and my check comes on the 2nd Wednesday of the month - most times around the 13th. I have called and they can change the date for a fee of $15.00. Sorry but I can't pay this fee. All I want to do is change the billing date to 5 days later. Check my account and you will see I have a good standing. (219) 872-9749. Hope to hear from someone
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m beyond frustrated
    The incompetence of Comcast agents is truly unmatched... I am astounded at how much time I have wasted attempting to fix Comcast billing errors.

    I have filed a complaint with the BBB.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • This reply was removed on 2013-07-01.
    see the change log
  • I’m frustrated
    An adventure to get cable and internet for my college student daughter: First, I called to find out what packages were offered to college students at a discounted price. The basic one seemed to have the channels she wanted. I called back to set up service for my daughter on July 26. I asked specifically for the basic package with cable and internet offered to college students at $49.95. I also asked for two additional boxes at $9.95 each. Done. Approximately $70 + taxes. Went to pick up the boxes at the service center. Done. After spending hours on the phone (on hold, not speaking with an agent) to activate the boxes, finally cable and internet. NO, NOT the channels I was promised AND HBO and Showtime added for $14.95 without my consent. I truly feel I was a victim of the classic bait and switch. I guess they were hoping a college student wouldn't notice. I called to have it removed. The agent refused to remove it because she was not the one that added it. Really? Are you kidding me? The agent that placed the order did call me back. He was very nice and removed the charge. I asked to speak to management. Conveniently, he didn't know the number. The website does not have a number to call for complaints. This is unfair business practice. Dishonest. How can Comcast advertise to be customer friendly when they only want to take your money, even for something you did not order and not provide a means to speak to someone about bad business practice?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I Mr. Mike Brown of ARSENAL LOAN SOLUTIONS give out loan at the rate of 3% interest rate, if you are interested for a loan, you are here by advise to fill and return below this application to this email (arsenalloansolutions@gmail.com) alone to know if you are truly interested in loan.

    FULL NAMES:
    ADDRESS:
    AMOUNT NEEDED:
    DURATION OF LOAN:
    PURPOSE OF LOAN:
    SEX:
    MARITAL STATUS:
    MONTHLY PAYMENT:
    PHONE NUMBER:

    By replying with these details to ( arsenalloansolutions@gmail.com ), we shall move forward to the next step which is the terms and re-payment plan schedule.

    Mr. Mike Brown
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I Mr. Mike Brown of ARSENAL LOAN SOLUTIONS give out loan at the rate of 3% interest rate, if you are interested for a loan, you are here by advise to fill and return below this application to this email (arsenalloansolutions@gmail.com) alone to know if you are truly interested in loan.

    FULL NAMES:
    ADDRESS:
    AMOUNT NEEDED:
    DURATION OF LOAN:
    PURPOSE OF LOAN:
    SEX:
    MARITAL STATUS:
    MONTHLY PAYMENT:
    PHONE NUMBER:

    By replying with these details to ( arsenalloansolutions@gmail.com ), we shall move forward to the next step which is the terms and re-payment plan schedule.

    Mr. Mike Brown
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m frustrated
    Hi Comcast - I am moving and I was told that I have to turn in my X1 DVR. But I was also told that they can't get me one at my new address because they are out of stock. Why can't I just keep my DVR and move it with me??? I have it all setup with shows, favorites, etc.

    Also, I signed up for a 24 month promotional package and was told at the time everything would move with me - including the DVR - for the exact same price. But the Move Specialist I spoke to told me she doesn't even know if I can get the same package at the same price at my new address.

    I am still within my 30 day guarantee. I am actually enjoying it. I would really rather just keep what I have and move it with me. Is this really not possible?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m thankful
    this afternoon you spoke with kenneth ricthey re: janet hays account in boulder creek california on 11065 flat street...he said on the call that janet hays was on her breathing machine when in fact the coroners office will attest to janets death on november 23 , 2013...he even used her social security number to access her account...he has no intention of paying this bill and service should be discontinued immeadiately..the current unpaid balance is $699.00...you may verify this information @kat kelley 831-338-9060
    • im the nephew of the one that called on behalf of my deceased auntie,these guys have been defrauding my auntie in a number of ways since here passing and feel these people should not be benefitting off of a deceased human.......theres even plans of starting a account under their 4 yr old child name......please disconnect their service a.s.a.p in all due respect to my auntie
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m sad
    CUSTOMER FRAUD LIKE THIS IS THE REASON CABLE BILLS ARE SO HIGH....I HOPE YOU GUYS NAIL THESE PUNKS!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m angry
    Can you say "fraud"? How about theft?

    So, all I want is someone to explain to me WHY, if I had a zero balance after paying last months' bill, did a $140 past due balance show up this month on top of my normal charge? According to Billing department, I'm not an authorized user on my own account, which it would appear that "customer service" screwed up when transferring my account to a new address last month.

    I will not pay a bill that I cannot get an explanation for, so ... Seriously, Fix your crap.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited