Last week, I transferred my chronically overpriced Comcast service to my new address. Of course, Comcast can't do ANYTHING remotely. They ALWAYS have to send a rep out to take up two hours of your time. They transferred my service and that was that, until Friday afternoon when my phone went dead. I went out of town for the weekend, assuming it was a short-term outage, and it along with my internet access were dead by Monday. I called them from my cell phone as soon as I got home on Monday and was told, and only told (I still have the message saved) that someone was scheduled for 3-5 on Monday (it was already 3:20) as no-dial-tone calls get priority. By 5:10, there was no rep at my door nor a courtesy call. I called their customer service (which is NOTORIOUSLY bad for not giving out names...I...SHOULD...NEVER have to ask for the customer service reps name), asked for the rep's name, and was basically told that with emergency calls you never know what you're going to get. I was so pissed that I hung up. By 5:30, I wasn't willing to let this go. I held on the line with another rep on my valuable cell phone minutes for 20 minutes while she found out the same thing--that emergency calls are not guaranteed as far as arrival time. I was NEVER told this initially or I would have said no. I have more important things to do than waste my night waiting for poor service. By 7, I FINALLY received a service call that said it would be as many as 2 more hours. I told them to forget it and schedule me for 3:30 til 5:30 the next day. ALL of this time, I was SURE that this was not something that a tech needed to come out for, but there went my Monday night. Tuesday morning, I received a call at work saying everything was fixed and that they didn't have to come out. UNBELIEVABLE! It got worse. Wednesday morning I saw on my credit card that Comcast had charged me FIFTY dollars more than my usual bill. I called in, HAD TO ASK FOR THE REP'S NAME AGAIN, and immediately asked for a supervisor. I was hung up on. I called right back and immediately asked for a supervisor. I was told that the rep would need my info to open a "sup (pronounced soup) ticket." First off, don't use your technical, internal jargon with a customer. I said "just give me a supervisor" and was transferred. The supervisor explained that there was a problem with the transfer charges and I had a credit balance. I complained that I was now paying interest on a charge that they shouldn't have taken. After 5 minutes of arguing and complaining about the week's experiences and how upset I was with my service (by the way Comcast, NO ONE IN YOUR ORGANIZATION OR IN ANY CUSTOMER SERVICE POSITION SHOULD EVER ARGUE WITH A CUSTOMER), I was offered a ten...TEN...dollar credit. After all of this, I find out that one of my friends is only paying FIFTY DOLLARS for her cable and internet. I am paying $150 for everything. I am canceling the phone and going with Vonage. I am going with Tivo and dumping the digital and DVR package, and somehow, I am hoping I can get Comcast to lower my internet rate. Comcast...if you are truly listening and care...YOU CAN AVOID ALL OF THIS BY GIVING ME A BETTER DEAL ON MY SERVICES. I am beyond furious at the consistently poor service they've always given.