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I’m unimpressed

How do I delete channels from the On Screen Guide?

I have a motorola cable box with my digital cable (model dch341 or something). The on screen guide shows every channel Comcast broadcasts including the ones to which I do not subscribe.

One of the best features of Tivo is the ability to filter out the channels I will never use.

Having control over which channels show in the guide makes the guide less cluttered, less noisy, and therefore more valuable.

I will be happy to customize my guide (deleting the channels I do not want to see) but for extra credit, Comcast should exclude the channels to which it knows I am not subscribed.

Thank you for any time you can give to this suggestion.
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  • ComcastCares (Comcast Digital Media Outreach Team) December 30, 2008 18:18
    Thank you for the feedback. That is not a function currently available, but I would be happy to share your thoughts!

    Thanks,
    Frank
    • view 9 more comments
    • Be happy your out, Don't come back to Comcast! I can't wait for my contract to end. My family has a countdown to when we can go back to Dish Network. We miss the family friendly features there.

      We are now talking about paying the penalty and canceling now and go without TV for 6 months. Pretty bad when your family would rather go without TV than have to watch Comcast.

      Anyone notice all the great customer service Comcast is giving us with this concern....Nothing. Not a word. nobody is trying to resolve this because they get rich from pushing porn into homes. They don't care about society, just our money.
    • We have hundreds of channels in our comcast digital cable guide, and we have to guess which ones are available for us to watch, and which aren't. It's a monumental waste of time. I contacted comcast and they said it can't be done. You have to surf through dozens, and dozens of unavailable channels.
      That's why Comcast won worst company in America in 2011 and 2010.
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  • I’m thankful for the straight forward answer, but unhappy about the truth of the matter.
    Thank you for the prompt reply. This feature is one of the three required (by me) to stop using my Tivo (which I dearly love!)
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  • I know just what you mean. A recent solution to this could be setting up a favorites list. Its really advanced now since an update a few months ago. I personally only watch about 25% of the channels I do have. You can set up multiple users, so my fiancee and I have two totally different list. And you can see it from the main guide just by hitting the 'fav' button once you are in the guide. If you choose to set up more than 1 list, multiple taps of the 'fav' butto will cycle thru them all. Its a work around untill the Comcast Labs can figure out a solution. We also have a quick 2min tutorial on our On Demand under Help & Services=>Cable TV=>Digital Cable=>Favorite List. Customer service should also be able to walk you through this setup too.

    Just an after thought though, Cable companies may want to show everything on a guide to customers for that Point of Sale effect. You know when your in line a the supermarket and something tells you to buy that eyeglass repair kit, just because its there? I think its the same thing with the TV guide. You see a cool movie on you haven't seen i awhile and that drive a call to add that channel service so you can catch it. Just sayin.
    • I did create a 20 channel Fav list. (This tested my wife's patience by the way) I'd like this list to come up when i hit the convenient "Guide" button, instead of the multi-clicks required to get to my Fav list.

      I agree that Comcast believes showing me all 900 channels will make me more likely to upgrade, but they are wrong. This tactic lowers the value of their service for me. What I want is to use the service I've paid for without scores of banner ads for products to which I chose not to subscribe. I am already made aware of the benefits HBO (ShowTime, etc.) offers me by their advertisments included in the shows I watch. A purple or blue bar every other row in the guide (with the name of an upcoming show) is not more likely to entice me to upgrade than the channel's own flashy promos announcing what is playing in upcoming months.

      I see you are a Comcast employee. If you can forward my argument (or my contact information) to the product manager there I would greatly appreciate it.
    • I agree with you. This "tactic" of the cable companies is plain out poor design. If you want me to subscribe to your fancy channels give me free preview periods. Have one or two channels that always show content from channels I don't have. I would be more likely to subscribe this way. Having 700+ channels in my list that I can't view is the ultimate frustration. I have to scroll past them on a regular basis and it really degrades the viewing experience.
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  • There needs to be a way to block the adult channels from the viewing guide. I have an eight year old son, and the titles alone are horrifying....."5 Finger Lickin Sluts", "Asian Sex Tramp", "Hot Street Gang Sluts/Sex", and "Hot and Horny Party Sluts". Come on Comcast. I'm not a prude by any means, but I don't think that my kids need to be reading this stuff!
    • Agreed. I called Comcast to have the adult titles removed from my guide. They won't do it. My only option according to them was to drop my package and go with basic cable. I am no prude but I had kids over visiting the other day and they had to scroll by these gross titles. Come on. I can't believe this ok by any stretch of the imagination. They are probably making a fortune in subscription fees from these channels to force them on us but I am a paying customer for cable and do not want this. I had DirecTV and could create my lists and make them favorites. Comcast must do the same.
    • Hello!

      You can hide the titles on your guide screen to read "Adult Programming" and also, have locks on these programs/channels, if you wish. On your remote, press Menu. From the Menu screen, select the icon that looks like a house. From the main menu, you well see a number of options, select "Parental Controls". Once here, you can hide titles and block programming according to channel, PPV status, and program rating. I have a 7 year old, but LOTS of family with children coming over all the time. They can't see any of the racy titles and if they want to purchase anything or watch a "blocked" channel, they would have to enter a secret code. This is also set when you set up your blocks. If you have any further questions, please email us at the address below. Our team would be happy to troubleshoot with you.

      Kind Regards,
      Melissa Mendoza
      Comcast Customer Connect
      National Customer Operations
      We_Can_Help@cable.comcast.com
      @ComastMelissa
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  • A standard favorites list or customized channel list was available on satellite receivers over 15 years ago. The way comcast implements their "weak" favorites list option just doesn't cut it. When receivers made years ago could/did provide this feature why doesn't comcast with their current boxes?

    This thing alone makes the comcast HD DVRs just not viable for me.Of course there are many other flaws (160gb HD only, come on it's 2009) but I won't get into all of that right now.
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  • 1
    The DISH Guide has an elegant, one click solution to this problem (All Channels, All Subscribed Channels, All HD Channels, and Favorites) and you don't have to work to set it up -- it's out-of-the-box (at least it is with my DVR setup dating back to Feb. 2008).

    Of course DISH has its own shortcomings, like 'customer service' that can make you homicidal. But I can't seriously consider a switch to Comcast, no matter what kind of deal they might dangle in front of me, because of the incredible lameness of their onscreen guide and DVR menu.

    But if your stuck with Comcast, can't you set up a Favorites list, and invoke it while viewing the guide grid?
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  • In theory, yes, but the reality is that it's a real pain to both set up and to use.
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  • I’m livid. Comcast blows.
    I had no idea that Comcast will not let you remove channels you don't want to see. I don't want to scroll past garbage (Even if the title is blocked), or Spanish channels for that matter. I just upgraded to Comcast HD and I am not happy. What a joke. It's one thing if it was a matter of capability, but Comcast just loves screwing people over. Actually, come to think of it I am through will Comcast all together. I'm sick of being pushed around. Any suggestions between Dish or Direct TV? I hear they have a lot more HD channels too.
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  • DirecTV has more sports, while Dish Network has better alternatives for families. But regarding the program guide, Dish Network is best. DirecTV allows you to make a Favorites list the default (unlike Comcast), but you still can't completely block other channels from the program guide. So from a parental control standpoint, Dish Network is the only one that allows us the same control we had for almost 30 years. DirecTV is mediocre in this regard, and Comcast just plain stinks.
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  • I’m frustrated
    I would have never moved from Direct TV had I known this. It is a must have. I'm getting lots of "come back" offers. I'll have to seriously consider thm.
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  • I’m dissappointed
    Comcast is falling behind the times into obscurity. The motivation for customers is ease of use and enjoyable features as well as pricing.

    Direct TV, At&t U-Verse, Dish Network, Bellsouth Cable all allow you to hide channels you aren't subscribed to in the guide menu.

    Until Comcast understands that the customers wishes come before their idea to "push" channels at them, then they will keep falling further and further behind the competition.
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  • I’m annoyed
    This is such a simple, simple feature -- it's pathetic that Comcast doesn't allow users to remove channels from the guide. I'm not going to buy extra channels, just because I have to scroll through them some time!!
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  • I’m relieved
    I have found a workaround!

    I didn't realize it but the standard comcast remote supports macros. Using a simple macro you can make the guide display your favorites list using one button. The link below shows how to program a macro. Pick any button then program a macro to press "Guide" then "Favorites". Works very well.

    http://en.wikibooks.org/wiki/How_to_u...
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  • I’m not surprised at your incompetence you overpaid whore
    The software in the comcast cable boxes is obsolete garbage and it is clear they have no interest in investing reasonable efforts to make the interface more user-friendly. FUCK YOU COMCAST MAKE BETTER SOFTWARE YOU MORONS
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  • I’m pleasantly surprised
    Today, I asked this same question via http://www.comcastsupport.com/chat and the customer service rep offered to upload new firmware to my mother-in-law's cable box that ALLOWS INDIVIDUAL GUIDE CHANNELS TO BE ADDED AND DELETED!

    This is HUGE giant good news for Comcast customers.
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  • I’m sad, but not surprised.
    False alarm: so-called "update" to our set-top box did NOTHING to alleviate the problem. No difference whatsoever.

    Comcast doesn't care, except to get you off their damn backs about support.
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  • I have moved on to AT&T U-verse. The on-screen guide is much better. The only problem is we can only watch/record 1 HD channel at a time. A bit of a sacrifice, but that Comcast DVR is so bad I am sticking with the lesser of two evils.
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  • I’m repulsed
    comcast (along with others for the $uck) is a nasty company. They prey on the weak and sick and truly hope to get people hooked on the nasty porn. Come on, WAKE UP there is nothing adult about them they are degRADING IN SO MANY WAYS. Please lets not let this s##t be shown in airports and food joints, etc. ENOUGH. I have gone round and round about these even being offered on my screen. I WANT THEM GONE. They said not possible. OR we will make it where you have to call in for anything special. Looks like i will be comcast-less
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  • Did a self-install of Comcast digital cable last night. I was shocked to see the horrible user interface of the channel guide ... it was like a nightmarish flashback to 1987. That was bad enough, but I was even more horrified by the unsolicited inclusion of numerous pr0n channels in the lineup. We have children in our home, and what Comcast is doing is just f-ing unacceptable. I will cancel Comcast as soon as I talk to Dish. Comcast, you suck.
    • Lars, you can go into setup and hide the porn titles so that instead "Debbie Does Dallas", the title will say "Adult Programming". Let me know if you need more detailed instructions.
    • That is still not good enough! Why do I need to scroll past "Playboy Channel, adult programming" and have my son scroll past and read that? I want to delete or hide the channels of filth so we don't need to scroll past it. Dish Network does that, why can't Comcast? Is Comcast incompetent or corrupt, it has to be one or the other. I can't wait for my contract with comcast to end so I can run back to Dish Network, they are much more family friendly. If Comcast refuses to fix this, I will warn everyone I can to stay away from Comcast.
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  • I’m Angry and frustrated
    it has been 2 years since this question was asked. comcast has 2 employees "working" on this? Ya right. Dish Network and Direct TV have allowed customers to delete/customize their channel list for years. No company is this incompetent, Comcast is corrupt and trying to push porn to make money! Don't sign a contract, run to any other provider and say No to comcast filth.
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  • I’m frustrated
    How do you figure out what your secret code is? I just became a Comcast customer after being a direct tv customer for over 10 years. I've only had comcast for one month, and I am VERY GLAD that I turned down the gift option so I am not under a contract, so I can cancel my service and go back to Direct TV at any time -- which might be VERY SOON!!!!!!

    I do NOT want to scroll through porn channels, shopping channels, and Jesus channels when I am looking for something to watch. Why can't I keep these channels from appearing in my guide, like I did with Direct TV?
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  • I’m confused
    If I read some comments correctly, if I dump HD service, I could save some cash AND customize my guide? It seems to me that the ability to customize my guide is worth not having HD. Am I correct that if I exchange my HD reciever for a non-HD reciever, then I can customize my guide?
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  • Comcast..
    You guys are disgusting and you suck.
    Get that filth off your plans or lose customers.

    The ONLY reason those titles and channel options should be on the TV is if some nasty people choose to subscribe to them. The rest of us should NEVER have to even see the channels listed.

    You are ruining marriages, families and lives.

    You. SUCK.

    I'd like to meet the guy running this operation and deck him in the face.
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  • I’m frustrated
    I feel your pain. We have Comcast cable. In the living room I have an HD TiVo with cablecards -- and TiVo has awesome, simple and elegant interface that allows you to simply filter out the channels from the guide that you don't receive or don't watch. So it drives me even crazier when I watch the tv in my bedroom that is connected directly to a Comcast cable box (as I am right now) and have to scroll through pages and pages and pages of crap that I don't want to watch and don't want to see. Why should I be *forced* by Comcast to scroll through endless music channels of music types that I hate as well as non-English channels in languages I don't speak, etc This is just plain stupid. Some marketing people, either third party or employed by Comcast, are giving the company some really bad advice in order to apparently justify their paychecks. Forcing paying customers to view material we DO NOT WANT TO SEE is only going to drive us to competitors who can and will provide us with the services that we want.
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  • Hello!

    I am a new subscriber to your service. Not really sure why Comcast has neglected to create a feature that allows you to only scroll the channels you subscribe to and/or want to view.

    I have read about using the favorites list, but that is really not the solution.

    Nobody views this as smart or effective marketing, it only taints the quality of your service. Who wants to scroll through 100+ channels of SD quality, unsubscribed channels, or BIG VAGINA GANG BANGS.

    Come on people... with all the technical capabilities out there this should not be a problem.

    You are losing more customers over this than you are gaining with this "marketing tactic"
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  • I have cox cable. You can remove unwanted channels by:

    Go to guide

    Press the "A" button on your remote

    Select "list channels"

    Scroll till you find "custom 1"

    Select "custom 1"

    from there you can select to only see the channels you want on guide every time you open it.
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