Intermittent Comcast Internet connectivity

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  • Question
  • Updated 4 years ago
I have Comcast Internet (over three yrs now). Several months ago, I started to lose connecvtivity for no reason. Everything is green on the cable modem and rouiter. I just lose Goggle or any other website. If I turn the power to the modem off and on - I regain connectivity for five minutes to 24 hours (seems random except that shorter time on weekends). Is this a problem with Comcast's system?
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  • concerned

Posted 9 years ago

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ComcastCares, Comcast Digital Media Outreach Team

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Official Response
This type of trouble will vary from individual to individual. It could be a problem with the home network, router, computer, wiring, splitter, node. This needs to be fully checked out by technicians. It is also best to provide any information regarding times of trouble (i.e. if it happens when it rains there is probably something with the exterior wiring). If anyone would like assistance in fixing trouble such as this, please email us and we will work to get it resolved. Include detail description of the trouble and when you are experiencing it.

Thank you for the opportunity to assist.

Frank Eliason
@ComcastCares on Twitter