Mail delivery issue to a comcast.net email

  • Problem
  • Updated 5 years ago
Hello,

I'm from belgium, not a comcast customer trying to email some guy who is a comcast customer.
Let's say his email address is something like badbob25@comcast.net.
Everytime my email is bounced with that error message:

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients was aborted after 0 second(s):

* badbob29@comcast.net

Final-recipient: rfc822; badbob29@comcast.net
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550 5.1.1 No such user here

I have emailed badbob25@comcast.net, but I'm told delivery failed to badbob29@comcast.net.

See the difference between badbob25 and 29?

I'm sure I have emailed badbob25, I have tried from different computers, different browsers, even from my phone....
I have tried using different email addresses, copying and pasting the badbob25 email address, typing it directly

That's driving me crazy.

Thank you
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tamika

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  • confused

Posted 5 years ago

  • 1
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tamika

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Issue is on its way getting fixed:
I contacted We_Can_Help@cable.comcast.com

'In regards to the e-mail delivery failure to the Comcast e-mail address [badbob25@comcast.net]. It appears this account is indeed active but had e-mail forwarding enabled to the address [badbob29@comcast.net] which actually does NOT exists in our system which would explain why you are receiving the error message. I would inform our Comcast subscriber of this dilemma with their e-mail account.'

Thank you for the help.