my cable guide has no data! how do i reset it?

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  • Updated 4 years ago
when i flip through the channels, each channel says 'no data available'. this has happened before and we had to reset it, which we don't remember how to do. help.
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Posted 7 years ago

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livlab, Principal of UX with Interactive Media

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Turn off your device, unplug it from the wall, plug it back in and turn it back on. Sometimes it can take up to 15 minutes for the data to reset but you should be in good shape then :)

If you experience further problems with the guide data, call Comcast and they'll assist you.
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I have repeatedly had this same problem. I had discovered this solution, but I cannot believe that this is the only solution for this recurring problem. I have several of these boxes, and some of them are powered from outlets that are not easily reached without moving furniture.. I will be having serious abdominal surgery next week, and I will not be able to move furniture to make the box work as it should. Surely, someone at Comcast is correcting this very annoying problem.
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This happened to me too. Cant get any info.Program guide says "no data"This cable box is annoying. Cant get it to turn vcr or dvd player on either!!!
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i tried the guide thing that bully68 posted. but it didnt work. i also cant unplug my cable box because i have to move very heavy furniture to get to the plug. i called before and it was some special code that i had to do...but i dont remember it :(
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I am having the same problem right now. There was a storm that knocked out all Cablevision service at 10pm, till sometime after 4am. Now I have No Data on my TV Guide. I unplugged for 5 minutes, and rebooted. Took 10 minutes, but same problem. Called Cablevison, but on hold 40 minutes. Hung up. What might happen is the Data will reboot tonight after 1am, the normal time. Is that possible? What else can I do as far as buttons on the box?
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This contiues to be a repeating problem. Will someone from Comcast please contact me about this problem? Please understand that as I am recovering from serious abdominal surgery, I do not consider moving heavy furniture like entertainment centers to unplug and replug the power supply to be an acceptable solution to this problem.
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If this is a reoccurring problem, take your set top box to the local office and ask for a replacement.
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This is NOT a problem with our boxes; it's a Comcast problem they are not admitting. I have had extensive experience with this. The info service comes and goes, and resetting the cable boxes may or may not be a temporary fix.

Comcast has not told their telephone technicians that the company is the source of the problem, so the techies, in good faith, try to walk us through. They even supplied me with a replacement set top box and then a replacement for that one, in the spoof that user equipment is to blame. One suspects they fear we will refuse to pay or will even drop cable TV service if they admitted their information service is broken.

BTW, have you noticed the recording function for future programs? Last week - with no information available - we could not choose to record a program in the future. If we pressed the right buttons to set it up, we were instead returned to that channel at the current hour. Today - still with no information available - we CAN set up a future recording.

So they are making progress, I guess, technical progress. Morality is another issue. If they would come clean about being broken, one might respect these people. So long as they deny responsibility, they are garbage.
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Stanmpd

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I have this problem too. I have to reset my boxes at least once a week. I was told by a comcast rep that since Iwas a Time Warner customer prior to the"Switch" that I would have to sign up for one of their packages, pay about double per month for my converters and be switched over to their new "system". this would cost mearound $60 per month more. For that price, I can unplug the boxes and plug them back in. I am not happy with this under the table increase in my bill. I also cannot receive some of my HD channels and the ones I do get are of poor quality. I had a tech come out only to look at my 17 year old son and tell him "I can't work on it with you here" and left. I was later told that the tech could not work on the system without an 18 or older person at my home even with my permission. Would have been nice to know this on the front end. I was told about the need for an increase after several calls to get this resolved. Guess they shut me up. Now I am sitting here with no cable service, but my internet is up and I have yet another service call scheduled. The tech I spoke to today knew nothing about "another service" that I would have to be switched to. I even switched my converter boxes with an exremely rude rep at the Comcast in Kroger on Hwy. 70 in Memphis with no releif from this problem. I would like to get a correct answer and get this fixed, but I am afraid of getting nailed for another $60 a month because I had issues with Comcast. I for one am ready to switch and as soon as I can find a decent alternative for my internet, I probably will. It would be nice if they could just do what they need to do and not threaten to increase my rates by 40 or 50% to get the same service as everyone else is supposed to get. I really don't want to switch to satellite, but if it comes down to this increase, I may nt have a choice. What happened to the promise of not raising our rates by more that 3% ????
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KinNYC

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Yes I have Time Warner Cable and have this problem after a series of bad thunderstorms. I will try unplugging and replugging. I really don't want to have to exchange equipment or spend 40 minutes on hold. This is a disgrace considering what we are paying for Cable.
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klobkolash

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This happens to be every other night. It's happening right now, which is why I'm gonna go watch something on Megavideo.
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john_west5

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I got cablevision and got the same problem "No Data Available". Usually, I notice the problem will come up at past 12 midnight. There's a trick for this for Cablevision users, just press the IO button then go to channel guide, wait for a couple of seconds or minutes until the data will be reset. voila! and your all set back! hope this will help.
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jameswcorcoran

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Dude, you are the man!!! This has been killig me forever, and your solution took care of bizness. Thanks bro!
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Lydia Zilka

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What is the IO button?
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jameswcorcoran

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The IO button is on your remote control. If you have the same remote as me, it is the very large circular button with a red "i" and a black "O" on it. It is kind of right in the center of the remote, right above the Mute, Volume, and Channel buttons.

Hope that helps. This little trick has gotten rid of a lot of frustration for me!!
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What button is he calling an in/out button?
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My remote has no such button.
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user.ryulong

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The iO (little i big O) button is on Cablevision remotes only and is the menu button. Just go to whatever your channel guide is (not the TV Guide Channel, but the one you get when you press the menu button on your cable remote) and press enter and the problem fixes itself.
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panz3r23

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Don't know if this will help but it seems to me like the boxes w/o cable cards in them (NJ COMCAST) that would be boxes w/ a Code starting in SAB get a guide / Tag up date once after being pluged in, which holds about a week of info. After the week you would need to remove from power to reset the box and get the next weeks worth of data. This seems to be for some not all SAB boxes, some seem to be OK. Where as the boxes w/ cable cards in them, codes starting w/ PKG, PKC, PKK seem to be up to spec for there system and update regularly. In NJ this would be Scientific Atlanta 4250C, 4250HDC and all Cisco boxes RNG100 RNG150 and RNG200(DVR)
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b13will

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The problem IS the Scientific Atlantic BOXES; but, asking for a replacement won't solve any problems because they're ALL corrupted. The problem lies in the fact that the company did not listen to their technicians when it came time to contract with a company for the boxes and opted for the cheapest-NOT the best technology.
They know what the problem is but continue to deny it and state that its YOUR Dvd player, Your Son's X-Box... anything to escape responsibility for their shotty decision.
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beanjellyradio

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I'm having this problem with comcast, we are loosing our program data at least twice per week. It's very irritating. My wife called and they told her that wireless routers interfere with the boxes.

So there is two problems with that... first is, if we turn off our router then we can't get online! (so I guess we can't use the internet and watch TV in the same house)

But regardless of that I get MY NEIGHBORS SIGNAL TOO!! What the hell am I supposed to do about that!?!?!?

So they say to fix it they will have to send a tech out, at a cost of $50 per pop. Twice per week... lets see... that comes up to $400 per month. We've already decided after the first of the year we are switching back to DirectTV and Verizon DSL. I had both their services for 7 years and maybe had an issue with either once or twice per year, and they were minor issues. With Comcast I'm having an issue every time I turn around!!