Why does my Cable keep "blacking out"

  • 4
  • Question
  • Updated 3 years ago
I just hooked up my comcast box and everything is working fine. But about every 30 seconds the screen will go black, losing all sound and video, and then come back on. Its really annoying, how do I fix this?
Photo of robert


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  • frustrated

Posted 8 years ago

  • 4
Photo of ComcastMelissa

ComcastMelissa, Employee

  • 330 Posts
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Hi Robert,

Not sure what's causing this. Email us at the address below and we'd be happy to troubleshoot with you.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
Photo of Kitto Vongprachanh

Kitto Vongprachanh

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hey im having this same issue too. did they fix the problem for you or are you still having the problem?