Why is comcast email such a hassle?

  • Problem
  • Updated 3 years ago
Why does it take so long to sign into my Comcast email account? I want to get online and check emails quickly, but instead I have to wait for all of the advertisements to load. If I'm paying so much each month for high speed internet, I don't feel I should have to wait for advertisements to load. Plus the mail preview never seems to work. It always says there is a problem. And why can't they keep me signed in instead of making me go through the sign in process each time I check it each day? Yahoo has a feature to keep me signed in, why doesn't Comcast?
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  • 1 Post
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  • frustrated

Posted 7 years ago

  • 16
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ComcastCares, Comcast Digital Media Outreach Team

  • 245 Posts
  • 25 Reply Likes
Official Response
This is probably not the time for the advertisements to load, but instead a your cache may be looking for an incorrect file. Here is how you correct this. If you are using Internet Explorer, click on tools > internet options > Delete Cookies and Delete Files.

I apologize for the trouble!