can't sign up or comment

  • Problem
  • Updated 11 months ago
  • In Progress
Wanted to post a comment. Will not accept my password--same message over & over about letters, digits, hyphen and underscore. Tried to sign up, as of course one has to be a member to post a comment. System told me that I already receive cookstr (which I don't) at my email; then told me that my email is not in the system. Frustrating--only wanted to say what a great soup it was!
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Emily

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  • frustrated

Posted 4 years ago

  • 1
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Sarah

  • 14 Posts
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Hi Emily,

I'm so sorry that you've run into this problem. I know that this must be an incredibly frustrating experience.

I think the issue may be one of newsletter signup and user signup confusion. On Cookstr, signing up for the site (the button on the top-right of your screen) will give you access to Cookstr and will register you for the newsletter. However, if you signed up for the newsletter only, you're actually not registered as a user. I know that this is very confusing, and we're working on fixing this problem right now. In the meantime, would you try signing up as a new user here: http://www.cookstr.com/users/new. If that doesn't work, please let me know. I'd really like to work with you to resolve this problem as quickly as possible.

Please feel free to email me directly at sarah@cookstr.com

Thank you for your patience!

Best,
Sarah
Executive Editor
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