Do you ever ship part of order only? How?

  • Idea
  • Updated 10 months ago
  • Under Consideration
Do you ever ship part of order only? How?

Let's say we have a customer order several things, but one of the items is on back-order for 2 weeks. We want to send what we have available, so we select partially shipped from the dropdown menu.

Problem is; you can't specify which of the 2 products is being shipped and which is on BO and will follow

Customer receives a box in the mail with an invoice stating 2 products are inside, shows charge for 2 products and gets all upset when finding only 1

I can email customer about all this but;

  1. Lot of people don't frequently check their emails (+ we allow checkout without entering email address)

  2. It's bad to send invoice with wrong information regardless

  3. Just makes things more complicated and time consuming



So what can be done? I think I have a pretty simple solution (taken from Amazon marketplace)

Whenever an order has more than 1 product there is a select box where you can unselect the backordered product and it grays out from invoice, we can do even better and when unselecting a product enter a message or putting in an ETA

Would love to it implemented, I see other users also have backorder issues see this post (who doesn't have?) when I called support they fully understood that is an important issue that will benefit a lot of us

Thanks much in advance:)
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Jim

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  • confident

Posted 4 years ago

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Kris Graffagnino, Director of Sales

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@Jim, yes I like this as well. We could also give you a way to physically tell the system how much of each item has shipped and then when you print the label and the packing slip, it adjusts to only include what has been marked as shipped on that date or something. Good Idea. See if you can some more momentum for this in the community here and if we can get enough, I am sure the owners will choose it.
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gviaud

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Jim you are so right - this feature is needed and I'm surprised there isn't more motion in this direction. When can we expect this to be implemented??
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Jim

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Thanks
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Geoff

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Ship and back order is a must if I decide to go with CC
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mw

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Yes great idea
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Yankee

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+1 on this feature request
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Jim

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Thanks
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Steve

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you have my vote
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Jim

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Thanks
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Lenser

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good idea, hope to see it implemented soon!
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BulkCCTVStore

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@Jim - Right now we just copy the packing slip in to MS word and make the change but its a PITA to do each time! Also if you select partial shipment the customer does not get an e-mail with the tracking info. Tiger Direct does the same thing and they tie each shipment to a tracking number so you can see what was shipped when and every time something else ships you get an e-mail update with all of the new tracking info.
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weblinkstudio

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We absolutely need this! Also, I need to be able to edit orders. It happens soemtimes that the customer accidentally orders the wrong the size. They notice before it is shipped and call or e-mail. I then promise to fix it but they get the shipping confirmation with the wrong size again. Upset customer calls and I need to explain that I am unable to edit orders but that the correct item shipped. This is unnecessary frustration.
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Jeremy Hunter

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There's a edit order button at the bottom of the order screen. You can add and subtract products from that screen and then repreint the packing slip from that screen too?
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Jim

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of course this is a good answer for @weblinkstudio's problem, but this thread is about shipping partial orders
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Jim

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@Jeremy Sorry but this will not help the situation at all:( it's an option if you want to "change the order" but not if you want to "keep the order as is" (ship rest of order when in stock) hope this explains the problem,

if you have no backorder issues, or you don't have orders with more than 1 product, then of course this doesn't apply to you, otherwise please vote for fixing it:) and also please don't forget to follow;)

Thanks
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Jeremy Hunter

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I was just responding to weblink.

For partial orders we put in the shipment along with tracking code and then reprint the packing list.

Agreed that doesn't show what's on backorder on the packing slip or invoice but we seldom have backorders. We definately have mixed orders where there may be a product or two from our warehouse and a product or two from a dropshipper. Ours will ship same day but the dropshipper might take a day or two. Similar thing but all the orders are generally shipped complete for us within a couple days.

I'm not so sure about the voting system. There's suppoed to be a release this month but as far as I know, no one knows what's going to be in it.
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Jim

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Thanks! right beneath the first post here you may click "follow" this will give this request some kind of a push, and if you you want to vote on it just do what @Steve did, reply with your comment voting for it.
Thanks for stopping by:)
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AngryBirds Spot

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This happen to us tons of times, as our selling rate is high and supply is not fast enough. We are forced to ship whatever is available from the invoice and email customer when item is back-ordered or when reshipment will be made. I don't understand why this feature can't be implemented. This is such an important feature along with Pre-Order function.
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Jim

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Thanks @AngryBirdsSpot for your vote! make sure you click follow so it's another push they shouldn't just ignore it:)
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AngryBirds Spot

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Oh yea, thanks!

Crossing our wings now!!!
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AngryBirds Spot

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Opps, sorry, I have no wings... Squawk!
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hamer.kyle

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These are MUST HAVES - I am currently writing in manually these things - NOT a good practice for us
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Fitz Fitzsu

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Kris G suggested solution would be a fantastic solution to a problem we have all the time too.
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Kris Graffagnino, Director of Sales

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Guys I am going to bring this one up here in our next feature release meeting to see if we can get it added to the schedule, or at least close to the front of the line for a future release!
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Erik Paulson

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Also send emails to customers as items are shipped . . not only when the order is completed.
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Kris Graffagnino, Director of Sales

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Gotcha Erik! Thanks!
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ArsenJanikyan

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This is a MUST on e-commerce stores. I know I am going to need this feature. This is a feature that's lacking on my current cart. That's why I am moving to CC, but had no idea that you can't specify what's been shipped and what hasn't. Please implement. You have my vote!
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Jeremy Hunter

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Just to clarify; You can specify what has shipped and what hasn't in CC, it just doesn't show that on the printed packing slip that goes to the customer.
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machiningsolutionsinc

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Nor does it show up in your action items as an open order, at least not that I can see.
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lkajimura

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This has my vote
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sammylee444

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got my vote too.
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hamer.kyle

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Bump, bump bump
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christopher.glaeser

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OP posted this request six months ago and still not implemented?
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Jeremy Hunter

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They've been busy changing the bolding and readability of the reports:

I put in ticket:
"It appears something changed on the layout of the gross sales report. The Column headers are now bolded and seem to run together and it appears the numbers are all left justified which might be okay but I thought they used to be centered. Anyway, the report is very hard to read now. Something was changed. Can you change it back?

Also looks like some of the formatting on the best sellers report changed to a larger or bold font which means now I can see fewer items on the report at one time.

Finally, it is possible to turn off the graphs at the top of the reports? They are slow to load, take up line item space on the reports and sometimes when you do a large data set the browser will think there is a problem and give you the script is messing with page load stop or continue message.

Please advise"

I get back:
"Yes they have been changed. Thanks for your feedback However, please submit this to the CoreCommerce Community as a new "idea" at http://community.corecommerce.com/cor..., that way all of our customers can see exactly what feature you are describing and can agree/disagree/vote on your issue as to whether it would help out or not."

Submit to the community a "NEW" idea to put the reports back the way they were?!?!?!?!?!?

CC is still a great hosted solution, sometimes just don't understand the logic....
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admin

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CC is waiting for one of us to pay for the customization
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Jeremy Hunter

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I agree this may be true.
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christopher.glaeser

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This is not a custom feature. It's a general feature.
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Jeremy Hunter

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That's true but if it's a general feature then CC will implement when they believe they should. If someone pays for it they will make it and then offer the functionality to everyone else. It happens that way with other vendors too. Otherwise you just have to wait until they think they can/need to put it in.
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christopher.glaeser

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Just a guess, but it appears this feature is quite difficult to implement in the current structure. This is an obvious feature that should be included in any full-featured ecommerce service, so the fact that it has not been done, particularly since so many have been asking for it, suggests that there is something in the current implementation that will not easily support this feature.
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admin

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I have asked CoreCommerce SEVERAL TIMES for either an upgrade of the order management features within CC or integrate with one of the Third Party programs that focus on order/shipping management: ECC(Webgility); Shiprush or T-Hub. ECC is one of the best programs I have used to manage orders and integrate with Quickbooks.
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machiningsolutionsinc

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This is important to me. Anybody else know of a cart that does the backorder thing correctly? I would be interested in switching.
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Chad Chilstrom

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Seems like 10 years ago when I started yahoo had this and it would even charge from the admin panel based on what shipped. But their fees make it impossible for me to use them.
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machiningsolutionsinc

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What about Volusion? Lots of features, anybody know if they do it right?
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Joseph, Employee

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Jim ,

To answer your question. If you are wanting to ship a partial shipment you would need to go to

Settings > Checkout Settings > Order Details > Order Status Management

You will need to make sure that this is set to > Line Item Level

This will let you choose which item you are wanting to ship and which one you dont.
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D.J.

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Joseph,

The functional application of this CoreCommerce feature you described here works slick for internal order management. However, it stops short of providing us a way to notify the customer (i.e. via email) that a partial shipment is on its way and when he/she can expect the remaining backordered items. Currently, only one standard email is sent to customers when the entire order is saved as "Shipped/Completed".

Ideally the "Line Item Level" order management would not only allow us to select which items we're shipping and which ones are backordered, but would allow us to enter additional text per line item so that when we save the order with, say, 3 items set at "Shipped/Completed" and 1 item set at "Backordered", including additional text typed in regards to the 1 backordered line item, the customer would then be sent an automated email (similar to the current "entire order shipped/completed" email) informing him/her that the 3 items (items a, b, & c) were shipped and that the 4th item (item d) is backordered, including the custom line item text that we typed to elaborate on item d.