I’m hopeful

We'd like the Affiliate Program to rival the awesomeness of other features

Please consider some revisions to the affiliate program. I've just started using corecommerce, after having been with another cart for 12 years. It had an amazing affiliate program built in (just had too many other problems to stay). I'd really like to see the corecommerce affiliate utility gain a bit of an edge.

In particular....

Asking for a Tax ID keeps non-US affiliates from signing up. I have a very good affiliate in Norway. They are not required to have a TaxID. She was not able to sign up directly as, despite her having changed the country setting, and using 000-00-0000 as her taxID the software returned a message to her that she had not specified a state.

Potential affiliates need a page to learn about what the affiliate program for our stores offer, how much their commission will be, how often they get paid, etc. This was a page that was auto-generated in our previous cart based on the settings that we input, and then we could also edit specific wording to fit our particular business.

Affiliates need a page within their account page explaining how to set up affiliate links. After having dealt with affiliates for over a decade, they require a lot of hand-holding when they're getting started & providing a pre-generated link is a good start, but providing complete coding for text & image liks is even better. Make it simple. If all they have to do is cut & paste they're up & running much faster. If our affiliates were html wizards, they'd be setting up their own carts & running their own businesses. :)

Multiple banner/graphic image support is a must. There isn't a single size graphic that is perfect for all affiliates. Yes, most of them will select the same banner image, but they want choices. Some want a banner, others want a button.

Affiliates want the option to link to the storefront, categories, and specific products. They need to have these links available to them for copying in their account page(s).

Affiliates need an accounting of their statistics (page views/conversions/sales).

Store owners need the ability to approve/edit/delete affiliate transactions.

I have some really unhappy affiliates right now who have been unable to create accounts, who don't know how to set up their links, and who have expressed these concerns to me. Below are some of the comments that represent the majority of correspondences from our affiliates.

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Your Name: Karyn
Your Message: Oh, boy...is there no way for affilaites to create links to individual products now? Can I still use the banner I already have? I like its size better for my site. I don't see a report page for my statistics, or will that be generated once I'm able to start providing referrals?
--------------------------
i don't understand how to setup the new affilate links there is no instruction on the page and i don't know what my affiliate ID is now. HELP
nora
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I visited your website to establish a new affiliate link, but could not
find the proper place to pick up the links for products and categories. Could you please send me a link that I can use or more direct instructions?
Christina
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I am hoping I'm not the only one who has noticed that the affiliate program is lacking in comparison to the amazing features available within the cart itself.
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  • I’m optimistic
    2
    Another situation I was just alerted to by another affiliate who is switching her info from our old system....

    Affiliates need to be able to change the password for their accounts & edit their address/phone/etc. Currently they are not able to do that,and people do move, change their phone #, need/like to change their passwords for security, etc. :)
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  • I’m happy
    >hamer.kyle: The affiliate program settings are in the Marketing tab>Other>Affiliates. Hope that helps. :)
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  • Thank you R'Chel!!!
    I agree with everything you mentioned, corecommerce really needs to step up the affiliate system. I want to offer this, but the system is just not good enough.
    I have people asking to become affiliates to our store and I just can't do it the way it is set up now.
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  • hi R'Chel,

    I understand where to turn it on, but I dont know what we need to add so that we can track and monitor who sold what. do we need to put any additional code in that content box?

    How do we get reports? Do the images have to reside on CoreCommerce, or can we house them else where?

    Sorry for all the questions, but this is one of those things that just needs more explanation. I dont not want to experiment on my affiliates.
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  • I’m frustrated
    I was told that a training video was going to be put up last week,
    and it still isn't up.
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  • I’m confused
    How come the affiliate program is listed as temporarily disabled? Anyone know if it will be re-instated? I'd love to set up an affiliate program for my shop.
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  • Hey MC Hamer.Kyle,

    No additional code, but to track the affiliates you have to first create your affiliates and determine the means of how you want to track their sales: By direct link, by code, or by customer selection (All through the Marketing->Affiliate Settings).

    Depending on which way you choose to track it will give you a different means to actually track it:

    "Entering a specific URL" will give EACH of your affiliates their OWN URL to give to their customers. That way, the customer clicks the affiliates URL, goes to your site, purchases, and the affiliate gets credit

    "Entering an affiliates code during checkout" will give EACH of your affiliates the ability to have their own special "code" that they give their customers to put in upon checkout. That way, the customer goes to your store, buys something, during checkout enters the affiliate's "code", and the affiliate gets credit

    "Choosing an affiliate's name from a drop drown during checkout" will give EACH of your affiliates the ability to be selected from a drop down list during checkout. That way, the customer goes to your store, buys something, and during checkout choose from a dropdown selection of ALL of your affiliates, and then the affiliate selected gets credit

    Affiliate Reports are all located in the big green Reports tab at the top of the screen

    Images can be hosted anywhere you want. If you use somewhere outside of CoreCommerce, you'll need to use the "Link Online" button instead of the "Upload Image" button when you add images for each product

    Also, @Sheryl Checkman, I'm assuming you see this at Marketing->Affiliates? Yeah, that means the program itself isn't turned on. You'll need to turn this on in your Marketing->Affiliate Settings

    WHEW, finally MC Hamer.Kyle, don't worry about asking questions :-) That's what this community is here for

    Hope this helps everyone!
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  • I’m confused
    Is there someplace that has some generic affiliate information to post on an Affiliate page? I'm new at starting this and wonder what is the accepted practice. Is there a usual rate for commissions?
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  • I’m thankful
    Is it possible to take "Affiliate" in the affiliate's link? I work with beauty gurus and a lot f bloggers who don't want their viewers to know they are an affiliate. It kind of lowers their credibility. Is it possible to have just like set numbers or lettering.
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  • that is what they are doing, but when you click on the link. It still show on the link bar the full affiliate link.
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  • 1
    I see what you're saying. I doubt they will change it as they have made none of the suggested improvements to the affiliate system. It's not really an affiliate system but more like a VERY basic referral system. While I like CC and their product, I don't believe this should be advertised as an affiliate feature because it is NOT. I'm personally extremely disappointed with it and feel I was mislead.

    There doesn't seem to be any interest by CC to add the most basic features of an actual Affiliate system like permanent attachment of the customer to the affiliate, some sort of detailed report for the affiliate, or earnings scaling.

    However, In the real world, I doubt very much it would be an actual issue. How many people will pick that one word out of the URL that only exists on the home page once? Out of those how many people know what an affiliate is? Out of those how many people would think it a bad thing?
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  • I’m unconcerned
    You have no idea the drama that goes on in the beauty fashion world. Girls are known to nip tuck at everything. Granted there is nothing wrong with affiliating with a company to make an extra buck, but when anyone beautiful and popular able to do something they can't jealousy can make a girl do anything.

    this is why a lot of beauty guru don't ask for a link, but as a admin, a link is a very clear way to keep track of what they have earn. Clicking on a link which is much easier to remember then inserting a code at checkout.

    Most girls don't want to benefit others by their result in spending. It's a complicated subject, but it would be nice to not see the word "Affiliate" in the URL.
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  • I’m frustrated
    Anyone use an outside affiliate system? I like Omnistar but of course Core Commerce isn't a store on their list of supported stores
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  • 1
    WE totally need all these features too. I've got my first affilate, and he's asked about all of the exact same features, and I had to look like an idiot, and say, we don't have them...he concluded, then its not really an affiliate system is it?....

    does anyone have affiliate working that they'd be willing to share with us? What kind of info do they give to affiliates, and how?
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  • I'd even pay a little more if core commerce would get a better system, I hope they are listening to us.
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  • 1
    Perhaps CC could even contract with a company that makes a really good affiliate system under a "private label" arrangement and integrate it tightly into CC. That way they wouldn't need to code this totally from scratch. The Post Affiliate Pro system that I saw looked really good - perhaps they would be willing to play ball with CC on a project of this kind.
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  • I agree with all your suggestions. I'm sure CC could initiate discussions with a company offering affiliate system.
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  • 2
    Anyone else looking for an affiliate program with basic functionality? Please vote!
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  • I could really use product or category specific commission rates.
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  • I’m frustrated
    4
    Lately with all the chaos, I been looking at other ecommerce. I like Corecommerce a lot. It is the home of my shop, and I really don't want to move.

    However, there are a couple of things that really bothers me. One is the Affiliate program. The affiliate functions you guys offer right now are embarrassing compare to other ecommerce. It doesn't allow partner to view their progress given little to no information. It doesn't feel personal, and its hard for people to see themselves as an actual affiliate.

    When you sign up for an affiliate account, all you will see is your own link, and the dollar amount of how much you earned. Would it hurt to allow partners to see how many clicks their affiliate link has generated? It wouldn't hurt to give them a report.

    Affiliates are a very important part of an online business! I really hope CC will at least do something about that. Instead of a blank page, provide a report when partners sign into their affiliate account. Provide a shorter link that doesn't have "AFFILIATE" in it. It allows partners to be creative in how they can generate sales.

    Volusion has a pretty reasonable Affiliate settings. At least theirs are easy to use and easy for partners to check their progress. No one even wants to sign into our CC affiliate account because there is nothing there! It also gets people wondering if their affiliate codes even really works when they have no information what so ever.

    So please, please, please! Work on the Affiliate program. It's embarrassing!

    This reply was created from a merged topic originally titled
    Better Affiliate Program with more functions!.
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  • I’m frustrated
    1
    I really hope CC will planed this one on their next upgrade! They already have a good reward system, why not just allow Links.

    The customer Reward system, they allow customers to email their friends with their "referral link."

    Why can't CC implement that in the "MY account" section so people can copy and past their link to their friend's and their social network?

    This would be the EASIEST Improvement in the whole affiliate reward system. Provide them with their REFERRAL LINK.

    Also I strongly recommend a chart to keep track of how many clicks, instead of just how much they earned.
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  • Using the CC affiliate linking, is it possible to alter the landing page while keeping the tracking capability?

    For example the code provided, http://www.mystore.com/cart.php?m=aff...=

    Links to the cart landing page... which we don't even use in our menu structure.

    I'd like to able to either go to our "home" or a specific landing page, or even a specific product page.

    And/or give the affiliates the capability to craft the link that makes the most sense based upon their promotion.

    Any help will be greatly appreciated.

    As an aside... if you're looking for a different system, I highly recommend BigCommerce.
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  • I tried BigCommerce - they are way behind CC in a number of cart features, go a lot longer between updates and their tech support was terrible. They do a lot more PR and marketing of themselves and love to toot their own horn, but I found the experience of actually dealing with them very unsatisfactory. Plus their forums are now CLOSED to non-users and so it is hard to really find out what other users are going through before one commits to the platform. What are they hiding? From my experience, they don't want prospects spoiled by the complaints.
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  • I’m frustrated
    2
    Another issue:

    The CC Affiliate program does not have a field for "Company" on the signup form.

    I noticed that there is a drop-down selector for Tax Class (Individual, Corporate or Partnership) on the Affiliate signup form, but only First Name and Last Name fields for the identity of who is signing up. No "Company" field!

    This is a glaring omission and should be handled. MANY business owners want to sign up their companies, not themselves as individuals, in affiliate programs.

    It should be fairly simple to add a "Company" field to the Affiliate signup, and I hope the can be handled soon!
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  • I’m dismayed
    1
    definitely would vote strongly, multiple times, in favour of upgrading the affiliate program.

    we are switching from 1ShoppingCart to CoreCommerce because the shopping cart itself is so much better - the ease of use, the social media integration, coupons, customer management, price! - those are all better... but the affiliate program is so primitive it's caused us to STOP offering an affiliate program for the moment, which is a very bad thing.

    i vote for the affiliate program to the be the next - and very very soon please - upgrade release.
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  • 1
    Ten months and counting just to get what is advertised. The program you advertise is NOT an affiliate program. Here's what you get: 1) An affiliate sign up link and page where they enter basic information. 2) An email that an affiliate signed up. 3) A link for the affiliate that credits them if the person purchases within 30 days or less. 4) A sign in for the affiliate that tells the affiliate what they are due with zero details.

    Seriously?
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  • 1
    We switched from 1shoppingcart.com as well, for the same reasons. As a SHOPPING cart, CoreCommerce is superior.

    But as a MARKETING platform, CoreCommerce is missing several features that 1shoppingcart had which we do miss:

    The Affiliate program is one.

    Also lack of differentiating between Customers and Prospects in the database.

    Lack of the usual autoresponder system where someone signs up for the mailing list or requests more info and the system sends a timed series of emails. CC's autoresponder is tied only to product sales and as such is useless for cultivating prospects and turning them INTO customers.

    CC also lacks the ability to finely search the customer lists for who bought what products, in what date range, or sort the customers by how much they purchased, and then simply use the found set of records to create a targeted emailing.

    I think the shopping features are well-developed enough for the CC team to spend more time on these other marketing features that will help us generate more new customers as well as sell more effectively to the existing customer base.
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  • Bump... we need more marketing tools to help us acquire more prospects, turn prospects into customers and encourage more sales from existing customers with targeted campaigns. The Affiliate program is part of that mix and I sure hope this is being addressed soon...
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  • It would also be helpful to have SEO links for the affiliate program. So when an affiliate links to you, you get 'link juice' from google as well. Maybe using 301 redirects..
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  • I just integrated osiaffiliate affiliate software into a bigcommerce store - www.buyecloth.com -and it is really good software for the most part. It was a ridiculously simple process, and I would think integration into corecommerce would be similarly painless.

    osiaffiliate does all the things any affiliate system should - including proper banner management, ability for affiliates to chose from different "campaigns" where each campaign's links lead to any page or product page you specify rather than just the home page, easy ability for affiliates to see stats, auto-generation of link code for affiliates (and you can actually create text links as you choose - so you could have a text link that said "nike tennis shoes" that would link right to that product [age on your site).

    It's just under $30 a month for osiaffiliate, which is a drop in the bucket for companies who generate a lot of income through affiliates.
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  • I’m hopeful
    I also recently started using the CC affiliate program and have found it in serious need up an upgrade. In addition to the comments above, I wanted to add:

    1) Important to allow approval/denied for new signups. This is especially important since the Affiliate Login link allows people to "create new account." Since there is already a Affiliate Signup link, I don't want an the Affiliate Login link to allow people to sign up. Those should be SEPARATE. That way I can allow my affiliates to login and people will see that I have an affiliate program. If they want to sign up then they can contact me and after some screening I will give them the Signup link. It is important to us to only have affiliates who are brand-aligned.

    2) On the sign up form there needs to be a field for what website they plan on putting the link or banner. In general, I want to know where they are using it. Is it on their website, then where? How much traffic do they get? Are they putting it in an eNewsletter? How big is their email list. I'm not sure if this is possible to get, but would like as much as possible. Perhaps there could be a separate form for Affiliate Application that could ask these types of questions and then if we approve the affiliate then they are automatically sent an email with the Affiliate Signup link (still also need the company/org name and website to be part of their account).

    3) Yes, also want better analytics for us and them for how many clicks, etc.

    I heard that CC is working on upgrading the affiliate program soon. Any ETA?

    Thanks!
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  • I’m confident
    Another thing that would be "awesome" is the ability to offer affiliate rates based on net instead of gross sales. Others offer their affiliates at higher rates and in the fine print it says something like "...minus expenses."

    So if I offer 20% at the current gross sales say, for a physical book, that rate looks much smaller than someone offering 50% for an eBook. However, my rate in reality is a bigger percentage of my profit than someone's eBook.

    This should be possible since we already include the Cost of each item in the product admin. The system could easily figure out the net and make the rate applicable to that.

    This would be awesome!
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  • reviving this discussion...

    1. organicman, did you go any further with Post Affiliate Pro? I would really like to have an affiliate solution and integration with CoreCommerce that allows for per-product commissions. I can't give the same commission for every product, and for some I can't give any. Does anyone know if per-product commissions are possible in CoreCommerce with Post Affiliate Pro or any other affiliate program?

    2. Note: I've found most shopping cart built-in affiliate solutions to be weak, same as newsletters. CoreCommerce is great on the basics, and I am not surprised I have to go elsewhere for these extra features.

    3. When I checked out CoreCommerce a couple of years ago it had an easy admin integration with idev affiliate program. Alas it's gone now. I would love to talk with anyone who can shed some insight on what is easy to set up today.
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  • I didn't go forward as I am no longer associated with the company that I was going to implement the affiliate program for. I still think CC should have a better affiliate system.
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  • I agree the native affiliate system should be improved, and there is lots of discussion about it. I am curious why CC removed the previous admin plugin for idev. Maybe because it was not saas and was vulnerable to other servers?

    Anyway, I need to get something to work for affiliates, and in my case adjustable per product. CoreCommerce is definitely my best choice for a shopping cart, and I have looked at ALL of them. If anyone else is reading this and has any ideas for affiliate solutions please chime in!
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  • Another essential is for affiliates to be tied to customer discount's. Offering a discount is a prime motivator for creating click throughs. Without them, it's harder to recruit affiliates because of the reduced click-through rates.

    In any case, as others have said, this really isn't an affiliate program and I think it's unethical for CC to pretend it is one. New users will be suckered into signing-up and waste a tremendous amount of time trying to build an affiliate program destined for failure or in a few cases, a significantly reduced level of success.
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  • Very true, this isn't really an affiliate program. There is are 3 reasons 1shoppingcart.com got to be so huge: marketing tools, marketing tools, marketing tools. An affiliate program is one of them. Ditto for robust autoresponders and many other features, such the ability to easily search for which customers bought which products and when, and easily send targeted emails to those buyers right from the system. The lack of such tools was the most maddening omission from CoreCommerce in a store I built for my partner in an earlier business. 1shoppingcart costs more than some of the CC plans, but for someone who really needs to market, market, market, it is worth it. CC has certain aspects that may be better for certain stores and I still recommend it for such projects to my clients. But I feel that CC needs to catch up on the range and sophistication of its marketing tools, to emulate what 1shoppingcart.com offers: http://www.1shoppingcart.com/system/a...

    The fact that this discussion is two years old and the issue is still not addressed is concerning.
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  • I’m sad
    it's sad and frustrating that there hasn't been any improvement in this area. My last shopping cart had a wonderful affiliate program.
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    Three years and counting... Some would be better served building WordPress sites and employing third-party affiliate programs.
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