We'd like the Affiliate Program to rival the awesomeness of other features

  • Idea
  • Updated 1 year ago
  • Under Consideration
Please consider some revisions to the affiliate program. I've just started using corecommerce, after having been with another cart for 12 years. It had an amazing affiliate program built in (just had too many other problems to stay). I'd really like to see the corecommerce affiliate utility gain a bit of an edge.

In particular....

Asking for a Tax ID keeps non-US affiliates from signing up. I have a very good affiliate in Norway. They are not required to have a TaxID. She was not able to sign up directly as, despite her having changed the country setting, and using 000-00-0000 as her taxID the software returned a message to her that she had not specified a state.

Potential affiliates need a page to learn about what the affiliate program for our stores offer, how much their commission will be, how often they get paid, etc. This was a page that was auto-generated in our previous cart based on the settings that we input, and then we could also edit specific wording to fit our particular business.

Affiliates need a page within their account page explaining how to set up affiliate links. After having dealt with affiliates for over a decade, they require a lot of hand-holding when they're getting started & providing a pre-generated link is a good start, but providing complete coding for text & image liks is even better. Make it simple. If all they have to do is cut & paste they're up & running much faster. If our affiliates were html wizards, they'd be setting up their own carts & running their own businesses. :)

Multiple banner/graphic image support is a must. There isn't a single size graphic that is perfect for all affiliates. Yes, most of them will select the same banner image, but they want choices. Some want a banner, others want a button.

Affiliates want the option to link to the storefront, categories, and specific products. They need to have these links available to them for copying in their account page(s).

Affiliates need an accounting of their statistics (page views/conversions/sales).

Store owners need the ability to approve/edit/delete affiliate transactions.

I have some really unhappy affiliates right now who have been unable to create accounts, who don't know how to set up their links, and who have expressed these concerns to me. Below are some of the comments that represent the majority of correspondences from our affiliates.

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Your Name: Karyn
Your Message: Oh, boy...is there no way for affilaites to create links to individual products now? Can I still use the banner I already have? I like its size better for my site. I don't see a report page for my statistics, or will that be generated once I'm able to start providing referrals?
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i don't understand how to setup the new affilate links there is no instruction on the page and i don't know what my affiliate ID is now. HELP
nora
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I visited your website to establish a new affiliate link, but could not
find the proper place to pick up the links for products and categories. Could you please send me a link that I can use or more direct instructions?
Christina
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I am hoping I'm not the only one who has noticed that the affiliate program is lacking in comparison to the amazing features available within the cart itself.
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R'Chel

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  • hopeful

Posted 4 years ago

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R'Chel

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Another situation I was just alerted to by another affiliate who is switching her info from our old system....

Affiliates need to be able to change the password for their accounts & edit their address/phone/etc. Currently they are not able to do that,and people do move, change their phone #, need/like to change their passwords for security, etc. :)
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hamer.kyle

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how do I use the affiliate program?
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R'Chel

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>hamer.kyle: The affiliate program settings are in the Marketing tab>Other>Affiliates. Hope that helps. :)
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lauramapchick

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Thank you R'Chel!!!
I agree with everything you mentioned, corecommerce really needs to step up the affiliate system. I want to offer this, but the system is just not good enough.
I have people asking to become affiliates to our store and I just can't do it the way it is set up now.
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hamer.kyle

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hi R'Chel,

I understand where to turn it on, but I dont know what we need to add so that we can track and monitor who sold what. do we need to put any additional code in that content box?

How do we get reports? Do the images have to reside on CoreCommerce, or can we house them else where?

Sorry for all the questions, but this is one of those things that just needs more explanation. I dont not want to experiment on my affiliates.
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lauramapchick

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I was told that a training video was going to be put up last week,
and it still isn't up.
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Sheryl Checkman

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How come the affiliate program is listed as temporarily disabled? Anyone know if it will be re-instated? I'd love to set up an affiliate program for my shop.
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JAnderson774

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Hey MC Hamer.Kyle,

No additional code, but to track the affiliates you have to first create your affiliates and determine the means of how you want to track their sales: By direct link, by code, or by customer selection (All through the Marketing->Affiliate Settings).

Depending on which way you choose to track it will give you a different means to actually track it:

"Entering a specific URL" will give EACH of your affiliates their OWN URL to give to their customers. That way, the customer clicks the affiliates URL, goes to your site, purchases, and the affiliate gets credit

"Entering an affiliates code during checkout" will give EACH of your affiliates the ability to have their own special "code" that they give their customers to put in upon checkout. That way, the customer goes to your store, buys something, during checkout enters the affiliate's "code", and the affiliate gets credit

"Choosing an affiliate's name from a drop drown during checkout" will give EACH of your affiliates the ability to be selected from a drop down list during checkout. That way, the customer goes to your store, buys something, and during checkout choose from a dropdown selection of ALL of your affiliates, and then the affiliate selected gets credit

Affiliate Reports are all located in the big green Reports tab at the top of the screen

Images can be hosted anywhere you want. If you use somewhere outside of CoreCommerce, you'll need to use the "Link Online" button instead of the "Upload Image" button when you add images for each product

Also, @Sheryl Checkman, I'm assuming you see this at Marketing->Affiliates? Yeah, that means the program itself isn't turned on. You'll need to turn this on in your Marketing->Affiliate Settings

WHEW, finally MC Hamer.Kyle, don't worry about asking questions :-) That's what this community is here for

Hope this helps everyone!
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Sheryl Checkman

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Thanks so much for the clarification!
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Sheryl Checkman

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Is there someplace that has some generic affiliate information to post on an Affiliate page? I'm new at starting this and wonder what is the accepted practice. Is there a usual rate for commissions?
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JAnderson774

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Probably won't help too much, but try this:

http://onlinebusiness.about.com/od/af...
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Sheryl Checkman

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Thanks but that seems to explain why one should become an affiliate not what specifically I should put on my affiliate page to get affiliates.
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S2

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Is it possible to take "Affiliate" in the affiliate's link? I work with beauty gurus and a lot f bloggers who don't want their viewers to know they are an affiliate. It kind of lowers their credibility. Is it possible to have just like set numbers or lettering.
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Kera McHugh

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fyi - it is the law (in the US at least) for bloggers to disclose affiliate links and pay-per-click links.
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Kera McHugh

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and, your bloggers could use http://bit.ly or something to shorten/mask the urls - but they should still put a disclaimer somewhere that they are affiliates of the product.
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Refill My Ink

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S2

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that is what they are doing, but when you click on the link. It still show on the link bar the full affiliate link.
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Refill My Ink

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I see what you're saying. I doubt they will change it as they have made none of the suggested improvements to the affiliate system. It's not really an affiliate system but more like a VERY basic referral system. While I like CC and their product, I don't believe this should be advertised as an affiliate feature because it is NOT. I'm personally extremely disappointed with it and feel I was mislead.

There doesn't seem to be any interest by CC to add the most basic features of an actual Affiliate system like permanent attachment of the customer to the affiliate, some sort of detailed report for the affiliate, or earnings scaling.

However, In the real world, I doubt very much it would be an actual issue. How many people will pick that one word out of the URL that only exists on the home page once? Out of those how many people know what an affiliate is? Out of those how many people would think it a bad thing?
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kcleland

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We also need permanent attachment of the customer to the affiliate...or what is called first referrer...
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Kera McHugh

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yes a 2nd tier would be good... and a backed that will provide automatically generated linking code with the banners, so it's an easy copy/paste job for the affiliate.
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S2

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You have no idea the drama that goes on in the beauty fashion world. Girls are known to nip tuck at everything. Granted there is nothing wrong with affiliating with a company to make an extra buck, but when anyone beautiful and popular able to do something they can't jealousy can make a girl do anything.

this is why a lot of beauty guru don't ask for a link, but as a admin, a link is a very clear way to keep track of what they have earn. Clicking on a link which is much easier to remember then inserting a code at checkout.

Most girls don't want to benefit others by their result in spending. It's a complicated subject, but it would be nice to not see the word "Affiliate" in the URL.
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lauramapchick

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Anyone use an outside affiliate system? I like Omnistar but of course Core Commerce isn't a store on their list of supported stores
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organicman

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I haven't used this one, Post Affiliate Pro ( http://www.qualityunit.com/postaffili... ), but it looks pretty powerful for the price. They say they can integrate with just about any e-commerce system.
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kcleland

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I've had infustionsoft recommended to me, but its pretty pricey...
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kcleland

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WE totally need all these features too. I've got my first affilate, and he's asked about all of the exact same features, and I had to look like an idiot, and say, we don't have them...he concluded, then its not really an affiliate system is it?....

does anyone have affiliate working that they'd be willing to share with us? What kind of info do they give to affiliates, and how?
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lauramapchick

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I'd even pay a little more if core commerce would get a better system, I hope they are listening to us.
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organicman

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Perhaps CC could even contract with a company that makes a really good affiliate system under a "private label" arrangement and integrate it tightly into CC. That way they wouldn't need to code this totally from scratch. The Post Affiliate Pro system that I saw looked really good - perhaps they would be willing to play ball with CC on a project of this kind.
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Erick Laperle

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I agree with all your suggestions. I'm sure CC could initiate discussions with a company offering affiliate system.
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Refill My Ink

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Anyone else looking for an affiliate program with basic functionality? Please vote!
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lauramapchick

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yes, I am
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kcleland

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We are
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Jamal DePina

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i would welcome improvements too..
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Taylor Minor

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I could really use product or category specific commission rates.
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S2

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Lately with all the chaos, I been looking at other ecommerce. I like Corecommerce a lot. It is the home of my shop, and I really don't want to move.

However, there are a couple of things that really bothers me. One is the Affiliate program. The affiliate functions you guys offer right now are embarrassing compare to other ecommerce. It doesn't allow partner to view their progress given little to no information. It doesn't feel personal, and its hard for people to see themselves as an actual affiliate.

When you sign up for an affiliate account, all you will see is your own link, and the dollar amount of how much you earned. Would it hurt to allow partners to see how many clicks their affiliate link has generated? It wouldn't hurt to give them a report.

Affiliates are a very important part of an online business! I really hope CC will at least do something about that. Instead of a blank page, provide a report when partners sign into their affiliate account. Provide a shorter link that doesn't have "AFFILIATE" in it. It allows partners to be creative in how they can generate sales.

Volusion has a pretty reasonable Affiliate settings. At least theirs are easy to use and easy for partners to check their progress. No one even wants to sign into our CC affiliate account because there is nothing there! It also gets people wondering if their affiliate codes even really works when they have no information what so ever.

So please, please, please! Work on the Affiliate program. It's embarrassing!

This reply was created from a merged topic originally titled
Better Affiliate Program with more functions!.
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S2

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I really hope CC will planed this one on their next upgrade! They already have a good reward system, why not just allow Links.

The customer Reward system, they allow customers to email their friends with their "referral link."

Why can't CC implement that in the "MY account" section so people can copy and past their link to their friend's and their social network?

This would be the EASIEST Improvement in the whole affiliate reward system. Provide them with their REFERRAL LINK.

Also I strongly recommend a chart to keep track of how many clicks, instead of just how much they earned.