Exciting News! Get Satisfaction has been acquired by Sprinklr. LEARN MORE

Online Community. The Shortest Distance Between You and Your Customer

Get Satisfaction Home

What is an online customer community?

Online customer communities break new ground in the company-customer relationship.

Learn More

Get Satisfaction Home

What sets us apart from our competitors?

Get Satisfaction offers the fastest time to value for you and your customers

Learn More

Get Satisfaction Home

Our unmatched online customer community expertise.

No one has more expertise and experience in online customer community platforms than Get Satisfaction.

Learn More


Get Satisfaction powers thousands of active online customer communities, hosting more than 35 million consumers each month.

What is an online customer community?

Today's customers expect a different type of relationship with companies, and customers will reward brands that create friendly ways for them to engage—so they can get faster answers to questions, provide consumer feedback or gather information to make purchase decisions.

Online customer communities are the most powerful way for companies to connect with today's customers. Companies look to their consumer communities to modernize support, accelerate sales, differentiate from competitors, and stay current on what customers really want.

Online customer communities unlock new value for companies and customers alike. Isn’t it nice when everyone wins? Learn more about online customer community.

Mint.com Case Study

How Koodo Mobile created award winning self service

Download Koodo Case study

What sets Get Satisfaction apart?

How do we ensure the fastest time to value in the industry?

Get Satisfaction starts with a simple, affordable pricing model. Then we make implementation so easy that companies are up and running in days, not months.

When the online community goes live, our customer community platform design makes it simple for everyone, from a one-time visitor looking for customer feedback to your most passionate expert. Anyone can join in and get value right away—and from any device. From there, we share support, resources and expertise so you build a customer service community that your customers love.

Just as important, Get Satisfaction helps you build lasting value over time, with community platform tools that help you turn a new stream of customer insights into action and profits.

Get Satisfaction's unmatched customer community expertise

With thousands of online communities and millions of users, Get Satisfaction is uniquely qualified to build innovative customer service community software. Thousands of customers—from major brands to innovative start-ups — trust us with their online community.

Every day, we help them offer communities that support critically important business goals across customer support, sales, marketing, and product development.

Mint.com Case Study

Ten tips from the superheroes of community management

Download E-Book


Get Satisfaction helps companies build engaging customer experiences throughout the customer lifecycle

Contact Get Satisfaction

Call us at (877) 339-3997