Award Winning Support
That's Driven by Self-Service

KOODO MOBILE is increasing call deflection by 44%
year-over-year, while providing self-service support that has earned them the JD Powers Award for Customer Satisfaction three years running. Find out their secret to providing amazing self-service support.

Learn How They Did It!
enphase energy • my coke rewards • hootsuite • Microsoft • Aerohive Networks • Citrix Online • P&G • More Customers »

Introducing The New Get Satisfaction

Open for Engagement

With a modern interface, Get Satisfaction is the most customer-friendly community platform. We’ve added even more features for customers to discover new content, build a reputation, and engage in conversations.

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Easy to Deploy

Just because you choose an enterprise-grade solution, doesn’t mean it has to be hard to deploy. Our cloud-based platform provides fast time to value and the flexibility for rapid expansion and iteration.

Mobile and Tablet Friendly

50% of your visitors will come from search and 30% of those are on mobile devices. We provide a device-agnostic community experience with a responsive design.
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Built for Innovation

The best part of the new Get Satisfaction is something you can’t see. Our new platform is template driven and built on our latest APIs to allow for more rapid innovation.

Solutions

Customers

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Real-time Social Support Optimized for Search Engines

75% reduction in support tickets and faster response time

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Social Marketing & Customer Feedback

35% of community members are brand enthusiasts who want to share ideas

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Product Ideation & Customer Feedback

1200 customers have posted
800 useful ideas.


More Customers


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Resources

Get Satisfaction helps companies build engaging customer experiences throughout the customer lifecycle

  • Webinars:

  • April
    3rd: 10 am PT/1pm ET

    Three Content Marketing Tips from the Experts at TED-Ed

    Sign up for the FREE webinar! Register
  • ON DEMAND WEBINAR

    Product Innovation Corner: Assignments, Notes, & Enhancements

    Watch the FREE replay! Watch
  • More Webinars

  videos

Explore our video library, featuring testimonials from industry leaders on how they use Get Satisfaction.

  eBooks

Our eBooks are a great resource for tips and suggestions to help get the most out
of your community.

  webinars

Whether you’re thinking of optimization or product innovation, our webinars are
a great resource.