Press Releases

Get Satisfaction, a community platform for creating engaging customer experiences, today announced the appointment of Rahul Sachdev as the company’s new chief executive officer and president. Sachdev succeeds Wendy Lea, who will join Get Satisfaction’s board of directors as executive chairman.

Get Satisfaction, a community platform for creating engaging customer experiences, today announced it has been selected by Extreme Networks, a leader in high-performance Ethernet switching for cloud, data center and mobile networks, to unleash the power of conversation and help the company align around the voice of the customer to drive innovation.

Get Satisfaction, a community platform for creating engaging customer experiences, today announced the general availability of its redesigned community solution. Its new community platform helps customer-centered companies, such as client TechSmith, promote deeper customer engagement and gather voice-of-customer insights.

IntelliQ Research and Strategy, Inc., a full service global provider of market intelligence, research and analytics announced today that it has formed a strategic alliance and partnership with San Francisco-based online community solution provider, Get Satisfaction.

Get Satisfaction, a community platform for creating engaging customer experiences, today announced the appointment of Kumar Vora to its board of directors. Vora brings 25 years of industry experience and a long history of building and delivering product innovation that enhances and evolves the customer experience for companies such as Adobe, Apple, HP and Oracle.

Get Satisfaction, a community platform for creating engaging customer experiences, today announced a completely new platform rebuilt from the ground up to increase value for community members and business users alike. With the new Manage Workspace, businesses have access to all the tools they need to leverage Get Satisfaction customer communities as hubs for support, collaboration and marketing. In addition, Get Satisfaction has continued its rollout of the new consumer-facing Community Application, which adds desktop and tablet to the existing mobile view, making community engagement possible on devices of any size.

Get Satisfaction, a community platform for creating engaging customer experiences, today announced the availability of CEO Wendy Lea’s book, Customer Communities for Dummies. The book provides customer-centric companies with the blueprint and best practices for creating vibrant customer communities that drive true business value, with several case studies as proof points. Based on Lea’s experiences with Get Satisfaction’s platform powering more than 70,000 communities for brands large and small, Customer Communities for Dummies is the definitive step-by-step guide to building an active community, leveraging it for company-wide business value, and building better relationships with customers.

Get Satisfaction, a community platform for creating engaging customer experiences, today announced that Jeff Campbell has joined the company as vice president of sales. Campbell brings with him nearly a decade of sales leadership experience at SugarCRM, where he helped establish the company’s world-class and highly-awarded global channel program through executive roles including vice president of worldwide sales and SVP of global mid-market sales.

Get Satisfaction, a community platform for creating engaging customer experiences, will host its inaugural Customer Success Summit in San Francisco on Thursday, May 2, 2013. The Summit will showcase proven community management strategies and best practices from industry experts and leading organizations, including IDC, Applegate, Citrix, Edelman Digital and HP Vertica.

Get Satisfaction, a community platform for creating engaging customer experiences, announced today at SugarCON 2013 an integrated product capability for SugarCRM. The joint solution developed with DRI, an accomplished value-added reseller (VAR) and longtime Gold Partner for SugarCRM, brings to the popular customer relationship management (CRM) platform engaging social customer capabilities for customer contact and service case management.

Press Release

Get Satisfaction, a community platform for creating engaging customer experiences, announced today the launch of the enhanced MyVertica, a new customer community for HP Vertica. The community provides HP Vertica customers a venue to engage in conversations about the HP Vertica Analytic Platform and related products, provide feedback, ask support questions and provide praise. In turn, HP Vertica gains the insights necessary to authentically engage with customers and prospects at all stages of the customer lifecycle.

Press Release

Get Satisfaction, a community platform for creating engaging customer experiences, announced today a brand new version of its community platform, the first in a series of innovations leveraging responsive design principles. This release will deliver a high-quality community experience on smart phones with any mobile browser, regardless of the mobile OS or device manufacturer. By utilizing responsive design, Get Satisfaction furthers its commitment to delivering the most engaging customer experiences possible.

Press Release

Badgeville, The #1 Gamification Platform, and Get Satisfaction, a community platform for delivering engaging customer experiences, today announced a partnership that brings world-class gamification solutions to Get Satisfaction customers, driving greater consumer engagement and business value from their community investments.

Press Release

Get Satisfaction, a community platform for creating engaging customer experiences, today announced a new solution specifically designed and priced for small businesses. Called Get Satisfaction for Small Business, this plan makes it possible for companies of all sizes to build thriving customer communities that enable them to acquire more customers, reduce support costs, and generate product ideas. As part of this release, the company is moving to a simpler pricing model, allowing users to pay per community manager seat rather than for bundles of features, making Get Satisfaction’s best-in-class platform accessible for all businesses.

Press Release

Get Satisfaction today announced significant enhancements to its platform of 65,000 customer communities. Rich analytic capabilities will help companies more effectively understand and respond to customer intent in order to drive business results. Now companies can take the insights they gain from customer conversations and use them to generate new revenue streams, drive product innovation, and deliver a better service experience.

Press Release

Get Satisfaction, the leading customer engagement platform, today announced the addition of three new executive hires, who join the company to help manage its aggressive growth into new markets including social marketing and social commerce. The new hires bring significant experience in sales, marketing and product execution, and reinforce the company’s commitment to innovating its market-leading customer engagement platform.

Press Release

Get Satisfaction, the leading customer engagement platform, today introduced significant new enhancements to its integration with the HootSuite App Directory. Now, community managers and social media marketing teams using HootSuite will be able to rapidly identify brand champions and address customer feedback and support requests using their Get Satisfaction community, all within HootSuite’s social media management system.

Press Release

Get Satisfaction, the leading customer engagement platform, today announced it is bringing customer conversation from the community to enterprise social collaboration by integrating with Yammer, a leading provider of Enterprise Social Networks.

Press Release

Today, Get Satisfaction announced the findings of a comprehensive study on consumer online buying behavior. Bucking conventional wisdom, the study found that, for nearly 90 percent of some 2,000 consumer respondents, a company’s website – not a social network – is the preferred place to research products and find information that leads to purchasing decisions. These findings clearly illustrate the gap between how consumers want to engage with brands via social media channels, versus how companies are actually using the tools.

Press Release

Get Satisfaction today announced comprehensive enhancements to its Social Support Suite that allow companies to purchase case management capability directly from Get Satisfaction. The Case Management App is built on Force.com, salesforce.com’s social enterprise platform.

Press Release

What if your prospects could easily engage with your best customers, anywhere they wanted? Get Satisfaction, the leading customer engagement platform that powers 65,000 online customer communities for companies of all sizes, today announced significant enhancements to its customer engagement platform that expands the company’s Get Satisfaction Anywhere strategy. Get Satisfaction Anywhere enables companies to engage with their customers anywhere they are: on their websites, within Facebook, via organic search and on mobile devices.

Get Satisfaction today announced that it has raised a $10 million Series B round of funding led by InterWest Partners. The latest capital infusion brings Get Satisfaction's total funding to date to approximately $21 million. Get Satisfaction will use the funds to expand its vision as the standard social business platform for companies to engage with their customers. Specifically, Get Satisfaction will invest heavily in product innovation, distribution partnerships and the localization of its platform for global use.

Press Release

Get Satisfaction, the leading provider of social business software, launched a new version of its popular "Get Satisfaction for Facebook" application today. Get Satisfaction for Facebook is used by more than 600 companies (Pampers, Flipboard, Gilt Groupe) to build strong relationships with their customers, solve problems, give a voice to customer champions and drive better business. Get Satisfaction was the industry's first social support application designed for Facebook Fan Pages.

Get Satisfaction, a leader in Social CRM, is proud to announce record sales growth for 2010. Highlights for the past twelve months include strong freemium and enterprise account growth, key partnership additions, anew equity funding round, an expanded management team, and considerable industry analyst recognition.

Customer community platform Get Satisfaction helps Canadian financial services firm Mogo build community and increase brand awareness.