PRESS RELEASES

Get Satisfaction

Get Satisfaction Opens Registration for Strategic Webinar on Online Customer Communities

Companies are increasingly turning to online communities to both deliver higher levels of customer support as well as increase promotion of their global brand. Trust is at the center of the execution of a successful community. Get Satisfaction is hosting a webinar to discuss how to ensure your community is the most trustworthy asset it can be.

Guest speaker Kim Celestre, senior analyst, Forrester Research will discuss how companies can increase the brand trust in their community with a number of techniques

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Get Satisfaction

Get Satisfaction Reimagines Its Community Platform to Help Companies Differentiate on Customer Experience

Get Satisfaction, a community platform for creating engaging customer experiences, today announced a completely new platform rebuilt from the ground up to increase value for community members and business users alike. With the new Manage Workspace, businesses have access to all the tools they need to leverage Get Satisfaction customer communities as hubs for support, collaboration and marketing. In addition, Get Satisfaction has continued its rollout of the new consumer-facing Community Application, which adds desktop and tablet to the existing mobile view, making community engagement possible on devices of any size.

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Get Satisfaction

Get Satisfaction CEO Wendy Lea Authors Customer Communities for Dummies to Provide Roadmap for Companies Seeking True Customer Engagement

Get Satisfaction, a community platform for creating engaging customer experiences, today announced the availability of CEO Wendy Lea’s book, Customer Communities for Dummies. The book provides customer-centric companies with the blueprint and best practices for creating vibrant customer communities that drive true business value, with several case studies as proof points. Based on Lea’s experiences with Get Satisfaction’s platform powering more than 70,000 communities for brands large and small, Customer Communities for Dummies is the definitive step-by-step guide to building an active community, leveraging it for company-wide business value, and building better relationships with customers.

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Get Satisfaction Brings On Former SugarCRM Executive Jeff Campbell to Lead Sales

Get Satisfaction, a community platform for creating engaging customer experiences, today announced that Jeff Campbell has joined the company as vice president of sales. Campbell brings with him nearly a decade of sales leadership experience at SugarCRM, where he helped establish the company’s world-class and highly-awarded global channel program through executive roles including vice president of worldwide sales and SVP of global mid-market sales.

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Get Satisfaction

First Annual Get Satisfaction Customer Success Summit to Spotlight Art and Science of Extracting Business Value from Customer Communities

Get Satisfaction, a community platform for creating engaging customer experiences, will host its inaugural Customer Success Summit in San Francisco on Thursday, May 2, 2013. The Summit will showcase proven community management strategies and best practices from industry experts and leading organizations, including IDC, Applegate, Citrix, Edelman Digital and HP Vertica.

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Get Satisfaction

Get Satisfaction and DRI Extend SugarCRM to Enable Social Customer Experience for Businesses of All Sizes

Get Satisfaction, a community platform for creating engaging customer experiences, announced today at SugarCON 2013 an integrated product capability for SugarCRM. The joint solution developed with DRI, an accomplished value-added reseller (VAR) and longtime Gold Partner for SugarCRM, brings to the popular customer relationship management (CRM) platform engaging social customer capabilities for customer contact and service case management.

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Get Satisfaction Launches a New Community for HP Vertica Customers

Get Satisfaction, a community platform for creating engaging customer experiences, announced today the launch of the enhanced MyVertica, a new customer community for HP Vertica. The community provides HP Vertica customers a venue to engage in conversations about the HP Vertica Analytic Platform and related products, provide feedback, ask support questions and provide praise. In turn, HP Vertica gains the insights necessary to authentically engage with customers and prospects at all stages of the customer lifecycle.

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Get Satisfaction

Get Satisfaction Launches First in a Series of Responsive-designed Community Experiences

Get Satisfaction, a community platform for creating engaging customer experiences, announced today a brand new version of its community platform, the first in a series of innovations leveraging responsive design principles. This release will deliver a high-quality community experience on smart phones with any mobile browser, regardless of the mobile OS or device manufacturer. By utilizing responsive design, Get Satisfaction furthers its commitment to delivering the most engaging customer experiences possible.

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Get Satisfaction

New Get Satisfaction Solution Brings Best-in-Class Community Platform Capabilities to Small Businesses

Get Satisfaction, a community platform for creating engaging customer experiences, today announced a new solution specifically designed and priced for small businesses. Called Get Satisfaction for Small Business, this plan makes it possible for companies of all sizes to build thriving customer communities that enable them to acquire more customers, reduce support costs, and generate product ideas. As part of this release, the company is moving to a simpler pricing model, allowing users to pay per community manager seat rather than for bundles of features, making Get Satisfaction’s best-in-class platform accessible for all businesses.

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Get Satisfaction

Get Satisfaction Introduces Advanced Analytics and Key Enhancements to its Customer Engagement Platform

Get Satisfaction today announced significant enhancements to its platform of 65,000 customer communities. Rich analytic capabilities will help companies more effectively understand and respond to customer intent in order to drive business results. Now companies can take the insights they gain from customer conversations and use them to generate new revenue streams, drive product innovation, and deliver a better service experience.

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Get Satisfaction Expands Leadership Team With Key Hires To Continue Growth and Innovation

Get Satisfaction, the leading customer engagement platform, today announced the addition of three new executive hires, who join the company to help manage its aggressive growth into new markets including social marketing and social commerce. The new hires bring significant experience in sales, marketing and product execution, and reinforce the company’s commitment to innovating its market-leading customer engagement platform.

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Get Satisfaction and HootSuite Team Up to Help Marketers Build Authentic Engagement with Customers throughout the Customer Life Cycle

Get Satisfaction, the leading customer engagement platform, today introduced significant new enhancements to its integration with the HootSuite App Directory. Now, community managers and social media marketing teams using HootSuite will be able to rapidly identify brand champions and address customer feedback and support requests using their Get Satisfaction community, all within HootSuite’s social media management system.

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Investing In Facebook, Twitter & Pinterest Isn’t Paying Off For Brands

Today, Get Satisfaction announced the findings of a comprehensive study on consumer online buying behavior. Bucking conventional wisdom, the study found that, for nearly 90 percent of some 2,000 consumer respondents, a company’s website – not a social network – is the preferred place to research products and find information that leads to purchasing decisions. These findings clearly illustrate the gap between how consumers want to engage with brands via social media channels, versus how companies are actually using the tools.

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Get Satisfaction Turns Social Conversations into Revenue by Empowering Brands to Engage with Customers Anywhere

What if your prospects could easily engage with your best customers, anywhere they wanted? Get Satisfaction, the leading customer engagement platform that powers 65,000 online customer communities for companies of all sizes, today announced significant enhancements to its customer engagement platform that expands the company’s Get Satisfaction Anywhere strategy. Get Satisfaction Anywhere enables companies to engage with their customers anywhere they are: on their websites, within Facebook, via organic search and on mobile devices.

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Get Satisfaction

Get Satisfaction Lands $10M in Series B Financing Led by InterWest Partners

Get Satisfaction today announced that it has raised a $10 million Series B round of funding led by InterWest Partners. The latest capital infusion brings Get Satisfaction's total funding to date to approximately $21 million. Get Satisfaction will use the funds to expand its vision as the standard social business platform for companies to engage with their customers. Specifically, Get Satisfaction will invest heavily in product innovation, distribution partnerships and the localization of its platform for global use.

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Get Satisfaction

Get Satisfaction Makes Social Customer Support Easy with Updated Facebook App for Fan Pages

Get Satisfaction, the leading provider of social business software, launched a new version of its popular "Get Satisfaction for Facebook" application today. Get Satisfaction for Facebook is used by more than 600 companies (Pampers, Flipboard, Gilt Groupe) to build strong relationships with their customers, solve problems, give a voice to customer champions and drive better business. Get Satisfaction was the industry's first social support application designed for Facebook Fan Pages.

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