Former LinkedIn Executive to Cement Community as Platform of Choice for Customer-First Companies
February 5, 2014
Get Satisfaction, a community platform for creating engaging customer experiences, today announced the appointment of Rahul Sachdev as the company’s new chief executive officer and president. Sachdev succeeds Wendy Lea, who will join Get Satisfaction’s board of directors as executive chairman.
“It was very important for us to bring on a leader who shares Get Satisfaction’s vision for connecting customers and companies online, while also having a compelling product strategy for our continued success,” said Lea, executive chairman, Get Satisfaction board of directors. “Without a doubt, we have found that leader in Rahul. His experience creating well-designed consumer and enterprise software products—along with his track record in building and managing high performance teams—is exactly the one-two punch we need as Get Satisfaction continues to innovate to meet the growing demand for customer community solutions.”
Sachdev brings more than 20 years of experience in consumer internet and enterprise software industries and a unique combination of customer relationship management (CRM) and social networking domain expertise. Most recently, Sachdev served as the head of content sharing and workplace engagement products at LinkedIn, where he was responsible for increasing member engagement and insights. Previously, Sachdev was vice president of product and marketing at Intelliden, an innovative network automation software start-up acquired by IBM in 2010. Before that he served Siebel Systems as the company’s general manager of communications, media and energy where his leadership helped to create the largest industry product line with approximately $500M in annual revenue and more than 400 global customers.
“As we move into 2014, customer-first companies increasingly realize that communities are the most effective platform for capturing and leveraging the passion, knowledge and goodwill of their customers. With its consumer-centric approach, flexible architecture, rapid time to value and world-class customers, Get Satisfaction is in a strong position to become the definitive platform of choice for companies looking to put customer communities to work for their business,” said Sachdev. “I’m excited to build on the company’s incredible foundation of success created under Wendy’s leadership, grow our exceptional team, and make good on our vision to be the world’s largest and most engaging customer community platform.”
Under Sachdev’s leadership, Get Satisfaction will focus on three primary objectives in 2014:
- Deliver the industry’s most engaging community platform, making it easier for customers to get answers to their questions or problems related to the products and services they use, be more knowledgeable about these products and services, and have a voice in the future plans of the companies they care about.
- Enable companies to find new ways to engage with their customers, create enthusiastic advocates, and learn where their customers want them to go next.
- Make Get Satisfaction the place to work for top talent interested in creating the world’s largest online customer community platform.
About Get Satisfaction
Get Satisfaction helps customer-centric organizations engage millions of consumers in meaningful conversations about their products and services, every day. The Get Satisfaction community platform transforms these conversations into powerful customer-generated marketing content and insights, enabling businesses to create differentiated customer experiences, acquire more customers and bring new innovations to market. Headquartered in San Francisco, Calif., Get Satisfaction's customers include Citrix, HootSuite, Intuit, and Kellogg’s.
Start a conversation with your customers today: www.getsatisfaction.com.
Grace Nasri Bateman Group for Get Satisfaction firstname.lastname@example.org (415) 503-1818.